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when the journey is as important as the destination
why space matters for innovation and Knowledge Management
a presentati...
today’s learning objectives
slide 2
to gain an understanding of recent research
to consider lessons learned from stories i...
gain an understanding of recent research
slide 3
KM Community
responses from the speakers at KMUK 2013
Alim Khan
Alison Tu...
why space matters… slide 4
views of KM experts
why space matters… slide 5
does your office encourage collaboration?
Yes and no! It does encourage con...
views of KM experts
why space matters… slide 6
describe a time when a policy change had an impact…
…In Aberdeen, the free ...
views of KM experts
why space matters… slide 7
can you replace real workspace with virtual workspace?
Being a global leade...
gain an understanding of recent research
slide 8
NetIKX Community
14 unattributed responses
why space matters…
why space matters… slide 9
does your office encourage collaboration?
The Library is adjacent to a coffee and meeting area ...
views of NetIKX community
why space matters… slide 10
Have you ever witnessed a company change its workspace
radically? Wh...
why space matters… slide 11
can you replace real workspace with virtual workspace?
A virtual workspace can complement real...
why space matters… slide 12
where most interesting conversations take place…
views of NetIKX community
Our dining area in ...
today’s learning objectives
slide 13
to gain an understanding of recent research
to consider lessons learned from stories ...
even Google is changing
why space matters… slide 14
…or is it?
why space matters… slide 15
Health industry Sudan
slide 16why space matters…
slide 17why space matters…
Library & Information Hub ADB
Health industry Sudan
slide 18why space matters…
Standard Chartered Bank
| case study 3 slide 19 of 46
Standard Chartered
why space matters… slide 19
why space matters… slide 20
objects & timelines
why space matters… slide 21
slide 22why space matters…
objects, postcards & timelines
virtual space needs support
slide 23why space matters…
virtual space needs support
slide 24why space matters…
today’s learning objectives
slide 25
to gain an understanding of recent research
to consider lessons learned from stories ...
slide 26
(re) imagining the future of work
why space matters…
(re) imagining the future of work
why space matters… slide 27
(re) imagining the future of work
why space matters… slide 28
and finally
For good physical collaboration spaces, consider:
Importance of light, food and the demise of the managers’ di...
why space matters…
three takeaways
slide 30
physical space matters
objects stimulate discussion
artifacts
postcards
timeli...
references
why space matters… slide 31
Doctor Anwar and making use of what he and others know in Sudan
http://www.knowledg...
refreshments
why space matters… slide 32
syndicate sessions
why space matters… slide 33
ideas around the use of space that have worked
I used to work in a biochemi...
syndicate sessions
why space matters… slide 34
ideas around the use of space that have not worked
One international organi...
slide 35
A case for new space?
Please read the one page ‘case study’ I’ve provided and discuss:
what obstacles do you thin...
slide 36
A case for new space?
Please read the one page ‘case study’ I’ve provided and discuss:
what obstacles do you thin...
slide 37
A case for new space?
Please read the one page ‘case study’ I’ve provided and discuss:
what obstacles do you thin...
thank you
why space matters… slide 38
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Why space matters...the role of orchestrated serendipity

A presentation that formed the backdrop of a workshop I ran for the NetIKX group in early 2014. It explored why it is important for organisations to consider how they organise their working environment, what works and what doesn't.
Well attended and an interesting set of conversations (you'd expect that with Harold Jarche and David Gurteen in the audience - an accompanying report was made available - here's the link: http://www.scribd.com/doc/205349954/when-space-matters-and-the-role-of-orchestrated-serendipity-survey-and-workshop-findings

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Why space matters...the role of orchestrated serendipity

  1. 1. when the journey is as important as the destination why space matters for innovation and Knowledge Management a presentation to NetIKX | 28 January 2014
  2. 2. today’s learning objectives slide 2 to gain an understanding of recent research to consider lessons learned from stories in the past to consider current and future use of space in the workplace why space matters…
  3. 3. gain an understanding of recent research slide 3 KM Community responses from the speakers at KMUK 2013 Alim Khan Alison Turner Barney Smith Chris Collison Christine Rubner Hultmann Ditte Kolbeck Dr Bonnie Cheuk Dr Susanne Etti Gwenda Sippings Jean-Pierre Bouchez Louise Lorton Margaret McNaull Mark Field Nick Milton Paul J Corney Rob Benson Ron Young Stephen Perry Sue Mucenieks why space matters…
  4. 4. why space matters… slide 4
  5. 5. views of KM experts why space matters… slide 5 does your office encourage collaboration? Yes and no! It does encourage conversation but we still have silo working. I think there's an assumption that open plan equals collaborative working but there are very few huddle type areas which would actually help much more…
  6. 6. views of KM experts why space matters… slide 6 describe a time when a policy change had an impact… …In Aberdeen, the free lunches were stopped as part of a cost- cutting drive in the early 90’s. The result? Packed lunches. People stayed at their desks. All day. Had anyone offered to the business unit leader that for a mere £3 per day they could significantly raise the level of collaboration, networking, sharing and deliver a resulting increase in motivation and productivity... He would have bitten their hand off!
  7. 7. views of KM experts why space matters… slide 7 can you replace real workspace with virtual workspace? Being a global leader…I have learnt to adapt my leadership style, my communication style, my teaming style etc and while it does not replace the real workspace it works for us but it requires more effort and different skills and experience… As we work on many different projects I have allowed my team to manage a global project so they experience the challenges of global teaming, learn new ways to connect with each other, ensure they get feedback and buy-in from their stakeholders and consider the cultural and geographic challenges and differences that may exist.
  8. 8. gain an understanding of recent research slide 8 NetIKX Community 14 unattributed responses why space matters…
  9. 9. why space matters… slide 9 does your office encourage collaboration? The Library is adjacent to a coffee and meeting area called the Hub. There are non-bookable private meeting rooms at the edges of the Hub but many staff use the tables in the rest of the Hub to conduct meetings etc. I attended a course a few months ago, bumped into one of the participants in the Hub, invited him into the Library and since then have worked together on resources for the lawyers No, it doesn't encourage collaboration, it inhibits it. The only space where contact occurs, informally, is in the kitchen area, and even then, each floor/dept uses different spaces. views of NetIKX community
  10. 10. views of NetIKX community why space matters… slide 10 Have you ever witnessed a company change its workspace radically? What happened? We have - it hasn't gone very well in that any form of work not revolving around sitting at a pc has become much harder because difficult to find rooms to work in and everything has to be cleared away all the time. Our centre manager keeps threatening to relocate all the toilets to one place in order to make people meet each other at random. He read that Steve Jobs had done this.... On a similar theme, after a redesign, our library is the only place in the building (ca. 80 people) where people get their coffee and tea and sit in a comfy chair to have a chat. Formerly the library was little more than an office with shelves and people always apologised for disturbing us when they came in.
  11. 11. why space matters… slide 11 can you replace real workspace with virtual workspace? A virtual workspace can complement real workspace and help keep things moving, keeping up momentum between meetings, reviewing and collaborating on drafts etc… if people are already known to each other or used to working together. It isn't a replacement for coming together... To make it work you need to be clear about that you are doing and why and not expect the technology to do the heavy lifting - it is a tool and all the other things you need to do in terms of considering behaviors and having agreed processes etc still apply. Depends on the culture of the organisation. In a risk-averse workplace, people are reluctant to put their name to informal conversations online. views of NetIKX community
  12. 12. why space matters… slide 12 where most interesting conversations take place… views of NetIKX community Our dining area in meetings the pub desks and landing. Never in meetings the corridor and at the teapoint kitchen, or lift on-line, on Skype
  13. 13. today’s learning objectives slide 13 to gain an understanding of recent research to consider lessons learned from stories in the past to consider current and future use of space in the workplace why space matters…
  14. 14. even Google is changing why space matters… slide 14
  15. 15. …or is it? why space matters… slide 15
  16. 16. Health industry Sudan slide 16why space matters…
  17. 17. slide 17why space matters… Library & Information Hub ADB
  18. 18. Health industry Sudan slide 18why space matters…
  19. 19. Standard Chartered Bank | case study 3 slide 19 of 46 Standard Chartered why space matters… slide 19
  20. 20. why space matters… slide 20
  21. 21. objects & timelines why space matters… slide 21
  22. 22. slide 22why space matters… objects, postcards & timelines
  23. 23. virtual space needs support slide 23why space matters…
  24. 24. virtual space needs support slide 24why space matters…
  25. 25. today’s learning objectives slide 25 to gain an understanding of recent research to consider lessons learned from stories in the past to consider current and future use of space in the workplace why space matters…
  26. 26. slide 26 (re) imagining the future of work why space matters…
  27. 27. (re) imagining the future of work why space matters… slide 27
  28. 28. (re) imagining the future of work why space matters… slide 28
  29. 29. and finally For good physical collaboration spaces, consider: Importance of light, food and the demise of the managers’ dining room Serving great coffee and make space memorable Using unexpected spaces for exhibits Analysing flows (of people and knowledge) and be opportunistic Creating a knowledge (and information) hub ------ ‘Mix up Monday’ ‘Mingle and Munch’ ‘going for a walk’ why space matters… slide 29
  30. 30. why space matters… three takeaways slide 30 physical space matters objects stimulate discussion artifacts postcards timelines virtual space needs support
  31. 31. references why space matters… slide 31 Doctor Anwar and making use of what he and others know in Sudan http://www.knowledgeetal.com/?p=533 The Management of Virtual Teams http://www.intranetfocus.com/archives/742 Space report http://www.scribd.com/doc/151034866/When-Space-Matters-a- report-on-what-works-and-what-doesn-t-in-workspace-design Web Meeting tools http://www.kstoolkit.org/WebMeeting+Tools Using Timelines when Siberia and Bangkok meet: conducting a cross cultural debrief http://www.knowledgeetal.com/?m=201305 Glimpses of Apple’s spaceship campus http://edition.cnn.com/2013/11/19/tech/innovation/apple- spaceship-campus/index.html?iref=allsearch
  32. 32. refreshments why space matters… slide 32
  33. 33. syndicate sessions why space matters… slide 33 ideas around the use of space that have worked I used to work in a biochemistry research institution. The head of the department sponsored morning coffee every day of the week. The institute staff was invited each day to go to the library for 30 minutes for a coffee break. At times it was show and tell especially after a weekend but normally this morning invitation enabled conversations between different groups and provided knowledge exchange that let to collaboration. At the time it was just something I took part in but looking back now - with a KM hat on – this was a little investment from the department but had a massive impact on collaboration and staff engagement.
  34. 34. syndicate sessions why space matters… slide 34 ideas around the use of space that have not worked One international organization in Geneva that I worked for, changed its office space for its communications department from closed offices to open space. This occurred after a fire had severely damaged that floor of the building, so it was likely an opportunistic decision. The nature of the work, and the preferences of staff, did not seem to figure into the equation. As a result, both productivity and morale declined, and resentment grew against the privileged few who were allowed to keep private offices. Eventually a cluster pod arrangement was made that went some way towards addressing the concerns.
  35. 35. slide 35 A case for new space? Please read the one page ‘case study’ I’ve provided and discuss: what obstacles do you think they had to overcome? the characteristics that made this successful? any ideas that have worked for you. syndicate sessions ideas around the use of space that have worked and why why space matters…
  36. 36. slide 36 A case for new space? Please read the one page ‘case study’ I’ve provided and discuss: what obstacles do you think they had to overcome? the characteristics that made this successful? any ideas that have worked for you. syndicate sessions ideas around the use of space that have worked and why why space matters…
  37. 37. slide 37 A case for new space? Please read the one page ‘case study’ I’ve provided and discuss: what obstacles do you think they had to overcome? the characteristics that made this successful? any ideas that have worked for you. syndicate sessions ideas around the use of space that have worked and why why space matters…
  38. 38. thank you why space matters… slide 38

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