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Keynote presentation 14052014vf

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This is the presentation 'A KM journey with no fixed destination' I will be giving to the KM Legal 2014 conference in which I will draw on many years undertaking global KM assignments. I will discuss 3 learning's around Space, Stories and Structure and give examples.

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Keynote presentation 14052014vf

  1. 1. a km journey with no fixed destination Paul J Corney | 14 May 2014
  2. 2. why Knowledge Management? slide 2a km journey with no fixed destination
  3. 3. slide 3 agenda a km journey with no fixed destination My journey Ce sont des moments forts 3 learning‟s Space Stories Structure A view of the future Scenarios for 2020
  4. 4. slide 4 destinations on my journey so far a km journey with no fixed destination
  5. 5. Ce sont des moments forts slide 5a km journey with no fixed destination
  6. 6. 1980s & before 1990s 2000s - ICT 1980 first hard drive disc for computers 1980 IBM PC, MS-DOS, floppy discs 1982 Lotus Notes 1984 „cyberspace‟ term invented by sci fi writer William Gibson 1990 World wide web 1991 Linux 1994 Yahoo 1996 Google research project search / taxonomy end user navigation tools, shared drives Intranets & Extranets EDRM strategies in major institutions, arrival of Sharepoint Web 2.0 tools /rise in social media (facebook, twitter) Concept of 0pensource starts to take hold VOIP / Wireless / Mobile communications Nomadic, distributed workforces responding to and making demands of ICT Knowledge 1966 Peter Drucker first coins term knowledge economy and knowledge worker 1989 fall of Berlin Wall signals new attitudes to knowledge transfer out or research and into the marketplace 1991 KM established as a discipline with Nonaka‟s book on “The Knowledge Creating Company” 1992 Lave & Wenger write about communities of practice 1996 Knowledge subscription service: Anderson Consulting 1997 Tom Stewart writes “Intellectual Capital, the Wealth of Nations” World Bank experiment with the use of narrative, communities and networks World Bank 4 pillars of a knowledge economy (new technologies, human capital, enterprise, innovation) 2000–2002 ADB, SDC, IDB develop first and second generation knowledge and learning strategies 2001 “Learning to fly” by Collison and Parcell 2008/9 ADB investing in legacy story and narrative practice as core component of knowledge strategy and embedding into 2020 organisation strategy 2009 first formal evaluation of SDC knowledge strategy KM 3.0 emerging, responding to ICT changes and taking on lessons of first 10 - 15 years Credit crunch and new forms of organisational structure challenge assumptions about relevant knowledge & processes Paul J Corney Working in finance, sets up Islamic Development Bank disbursement process in 1981, running oil & gas portfolio for Saudi International Bank Learn to type own visit reports 1994 Creates early stage intranet using Verity search and Adobe OCR technology 1995 Senior Manager KM of consortium bank 1998 Vice President Zurich Re with mandate to build knowledge into risk process. 1999 Knowledge Audit and km strategy for Schroder's Merchant Bank Knowledge and information frameworks, plans and assessments for BMS Group, Islamic Development Bank, Caribbean Development Bank. Storytelling and narrative as key components of knowledge strategy for DEZA and ADB. Mission to Darfur to see how a KM strategy might be grounded in the lessons of a humanitarian crisis Knowledge Capture & Retention programme for HMRC
  7. 7. 1980s & before 1990s 2000s - ICT 1980 first hard drive disc for computers 1980 IBM PC, MS-DOS, floppy discs 1982 Lotus Notes 1984 „cyberspace‟ term invented by sci fi writer William Gibson 1990 World wide web 1994 Yahoo 1996 Google research project search / taxonomy end user navigation tools shared drives Intranets & Extranets EDRM strategies in major institutions, arrival of Sharepoint Web 2.0 tools /rise in social media (facebook, twitter) Concept of 0pensource starts to take hold VOIP / Wireless / Mobile communications Nomadic, distributed workforces responding to and making demands of ICT Knowledge 1966 Peter Drucker first coins term knowledge economy and knowledge worker 1989 fall of Berlin Wall signals new attitudes to knowledge transfer out or research and into the marketplace 1991 KM established as a discipline with Nonaka‟s book on “The Knowledge Creating Company” 1992 Lave & Wenger write about communities of practice 1996 Knowledge subscription service: Anderson Consulting 1997 Tom Stewart writes “Intellectual Capital, the Wealth of Nations” World Bank experiment with the use of narrative, communities and networks World Bank 4 pillars of a knowledge economy (new technologies, human capital, enterprise, innovation) 2000–2002 ADB, SDC, IDB develop first and second generation knowledge and learning strategies 2001 “Learning to fly” by Collison and Parcell 2008/9 ADB investing in legacy story and narrative practice as core component of knowledge strategy and embedding into 2020 organisation strategy 2009 first formal evaluation of SDC knowledge strategy KM 3.0 emerging, responding to ICT changes and taking on lessons of first 10 - 15 years Credit crunch and new forms of organisational structure challenge assumptions about relevant knowledge & processes Paul J Corney Working in finance, sets up Islamic Development Bank disbursement process in 1981, running oil & gas portfolio for Saudi International Bank Learn to type own visit reports 1994 Creates early stage intranet using Verity search and Adobe OCR technology 1995 Senior Manager KM of consortium bank 1998 Vice President Zurich Re with mandate to build knowledge into risk process. 1999 Knowledge Audit and km strategy for Schroder's Merchant Bank Knowledge and information frameworks, plans and assessments for BMS Group, Islamic Development Bank, Caribbean Development Bank. Storytelling and narrative as key components of knowledge strategy for DEZA and ADB. Mission to Darfur to see how a KM strategy might be grounded in the lessons of a humanitarian crisis Knowledge Capture & Retention programme for HMRC
  8. 8. Information & Knowledge Management 1994 slide 8 the information and knowledge world… • arrival of disintermediated search • growth of end user search tools (MAID Profound) • MAID announces zero connect charges (1993) • monetizing of content • early stage clippings services via the desktop (ESMERK) • tagging of content seen as important to augment search • taxonomy enters KM lexicon „Getting information off the Internet is like taking a drink from a fire hydrant.‟ a km journey with no fixed destination
  9. 9. why Knowledge Management (1994) slide 9 a one screen view… „…when clients call me I want to know at a glance what we know about it, specifically: • whether we have spoken to the client about it, who did it and what was said? • what is being said about it in the outside world and who are the leaders in …..and funding them? • what our exposure to the client is?‟ a km journey with no fixed destination
  10. 10. 1980s & before 1990s 2000s - ICT 1980 first hard drive disc for computers 1980 IBM PC, MS-DOS, floppy discs 1982 Lotus Notes 1984 „cyberspace‟ term invented by sci fi writer William Gibson 1990 World wide web 1994 Yahoo 1996 Google research project search / taxonomy end user navigation tools shared drives Intranets & Extranets EDRM strategies in major institutions, arrival of Sharepoint Web 2.0 tools /rise in social media (facebook, twitter) Concept of 0pensource starts to take hold VOIP / Wireless / Mobile communications Nomadic, distributed workforces responding to and making demands of ICT Knowledge 1966 Peter Drucker first coins term knowledge economy and knowledge worker 1989 fall of Berlin Wall signals new attitudes to knowledge transfer out or research and into the marketplace 1991 KM established as a discipline with Nonaka‟s book on “The Knowledge Creating Company” 1992 Lave & Wenger write about communities of practice 1996 Knowledge subscription service: Anderson Consulting 1997 Tom Stewart writes “Intellectual Capital, the Wealth of Nations” World Bank experiment with the use of narrative, communities and networks World Bank 4 pillars of a knowledge economy (new technologies, human capital, enterprise, innovation) 2000–2002 ADB, SDC, IDB develop first and second generation knowledge and learning strategies 2001 “Learning to fly” by Collison and Parcell 2008/9 ADB investing in legacy story and narrative practice as core component of knowledge strategy and embedding into 2020 organisation strategy 2009 first formal evaluation of SDC knowledge strategy KM 3.0 emerging, responding to ICT changes and taking on lessons of first 10 - 15 years Credit crunch and new forms of organisational structure challenge assumptions about relevant knowledge & processes Paul J Corney Working in finance, sets up Islamic Development Bank disbursement process in 1981, running oil & gas portfolio for Saudi International Bank 1994 Creates early stage intranet using Verity search and Adobe OCR technology 1995 Senior Manager KM of consortium bank 1998 Vice President Zurich Re with mandate to build knowledge into risk process. 1999 Knowledge Audit and km strategy for Schroder's Merchant Bank Knowledge and information frameworks, plans and assessments for BMS Group, Islamic Development Bank, Caribbean Development Bank. Storytelling and narrative as key components of knowledge strategy for DEZA and ADB. Mission to Darfur to see how a KM strategy might be grounded in the lessons of a humanitarian crisis Knowledge Capture & Retention programme for HMRC
  11. 11. why Knowledge Management (2001) Audit identifies key information and knowledge needs Attack on World Trade Center leads to formation of knowledge steering committee led by CEO Intranet 1.0 & policies for document and records management Intranet 2.0 “BMS Today” designed with staff and launched together with new website using same content management system 3-year quali-quant review, including benchmarking Knowledge hub created in new office Launch of discussion forums, blogs, publishing matrix and new search Learning and sharing events for collaboration Cultural alignment with business restructuring
  12. 12. 1980s & before 1990s 2000s - ICT 1980 first hard drive disc for computers 1980 IBM PC, MS-DOS, floppy discs 1982 Lotus Notes 1984 „cyberspace‟ term invented by sci fi writer William Gibson 1990 World wide web 1994 Yahoo 1996 Google research project search / taxonomy end user navigation tools shared drives Intranets & Extranets EDRM strategies in major institutions, arrival of Sharepoint Web 2.0 tools /rise in social media (facebook, twitter) Concept of 0pensource starts to take hold VOIP / Wireless / Mobile communications Nomadic, distributed workforces responding to and making demands of ICT Knowledge 1966 Peter Drucker first coins term knowledge economy and knowledge worker 1989 fall of Berlin Wall signals new attitudes to knowledge transfer out or research and into the marketplace 1991 KM established as a discipline with Nonaka‟s book on “The Knowledge Creating Company” 1992 Lave & Wenger write about communities of practice 1996 Knowledge subscription service: Anderson Consulting 1997 Tom Stewart writes “Intellectual Capital, the Wealth of Nations” World Bank experiment with the use of narrative, communities and networks World Bank 4 pillars of a knowledge economy (new technologies, human capital, enterprise, innovation) 2000–2002 ADB, SDC, IDB develop first and second generation knowledge and learning strategies 2001 “Learning to fly” by Collison and Parcell 2008/9 ADB investing in legacy story and narrative practice as core component of knowledge strategy and embedding into 2020 organisation strategy 2009 first formal evaluation of SDC knowledge strategy KM 3.0 emerging, responding to ICT changes and taking on lessons of first 10 - 15 years Credit crunch and new forms of organisational structure challenge assumptions about relevant knowledge & processes Paul J Corney Working in finance, sets up Islamic Development Bank disbursement process in 1981, running oil & gas portfolio for Saudi International Bank 1994 Creates early stage intranet using Verity search and Adobe OCR technology 1995 Senior Manager KM of consortium bank 1998 Vice President Zurich Re with mandate to build knowledge into risk process. 1999 Knowledge Audit and km strategy for Schroder's Merchant Bank Knowledge and information frameworks, plans and assessments for BMS Group, Islamic Development Bank, Caribbean Development Bank. Storytelling and narrative as key components of knowledge strategy for DEZA and ADB. Mission to Darfur to see how a KM strategy might be grounded in the lessons of a humanitarian crisis Knowledge Capture & Retention programme for HMRC
  13. 13. Sparknow 1. Identify themes and areas of enquiry 2. Find Interviewees & invite / brief them 3. Conduct Interviews 4. Debrief Interviews & send for transcription 5. Drop Interviews into narrative database, index & keyword, extract and catalogue fragments a. Identify possible gaps, people to interview and repeat b. Identify found sounds & images from missions that can extend collection 6. Synthesise fragments into textured collections, write field notes that shape collection 7. Identify areas of work the collection can do (Teaching PPT, Photo essay, Essay, Pod cast etc) & whether you can use a template 8. Create “wrapped” mini-collections including book A living archive: 8 step process why Knowledge Management (2010)
  14. 14. 3 learning’s: Space slide 14a km journey with no fixed destination
  15. 15. slide 15 physical space: the hub at ADB a km journey with no fixed destination
  16. 16. physical space: refreshments slide 16a km journey with no fixed destination
  17. 17. slide 17 imagination space: wall exhibit at Henley a km journey with no fixed destination
  18. 18. virtual (collaboration) space: legal perspective slide 18 “Historically law firms have been slow to innovate with their web presences and digital marketing as their business generation is often led by existing relationships and word of mouth. But changing client behaviours such as the increasing use of mobile devices at a time when many businesses are reviewing all costs and suppliers mean that these orthodoxies are being challenged. “Law firms rightly spend a lot of time thinking about the first impression created by their office spaces, but seemingly less about the impression their websites give. We have spoken to a number of marketing departments at major firms who feel frustrated by the lack of internal support for digital initiatives.” a km journey with no fixed destination Source: http://clients.lastexitlondon.com/benchmark-law!rms-press/
  19. 19. slide 19 virtual (collaboration) space: a km journey with no fixed destination „…make it personal, make it clear, and make it easy‟ Source: John Stepper, Deutsche Bank on Jive implementation activity stream, content, people, places & apps, blogs find people and expertise box on the homepage custom stream on homepage allows user to filter what he doesn't want to see trending content rich user profile: pulled from other systems? rich profiles includes endorsements as seen on LinkedIn search goes inside of documents, can be as broad or as specific as the user wants it content can be tagged as official or final so that people know it's a final version popular tags
  20. 20. 3 learning’s: Stories slide 20a km journey with no fixed destination
  21. 21. stories, objects & timelines slide 21a km journey with no fixed destination
  22. 22. slide 22 HIPPO‟s make them interested…. Remember the HIPPO – Highest Paid Person‟s Opinion - make them interested by telling them: • in a way they would understand • in the limited time they have available a km journey with no fixed destination source: Phil Hill
  23. 23. slide 23 Jade‟s Story Jade Thompson is 35 and has worked in the London Insurance Market for 14 years. She has agreed to join as a senior underwriter, moving on from one of the big Insurance Companies. She wants to work for a company that really supports her initiative and drive – not one that swaddles her in red tape. source: one of a set of scenarios developed for BMS Group by Sparknow LLP a km journey with no fixed destination
  24. 24. slide 24 Jade‟s Story The week before Jade joins, she receives at home a package from her new employer Inside she finds an iPad etched with a Corporate logo and the slogan: “Using clever technology” There‟s an iPhone, also with a corporate logo and her name engraved on the back She reads the attached note, welcoming her to the company and giving her the logon and password information she needs to use the equipment. “Wow!” she says to herself, “this is great – they really know how to make you feel special.” a km journey with no fixed destination
  25. 25. slide 25 Jade‟s Story Monday morning arrives. She comes into the office with her iPhone and iPad. She meets HR to cover the final detail – an unusually brief session HR point out that her iPad contains a map of each of the group‟s offices and a directory of all staff, including photos, biographies and locations. She shouldn‟t get lost and find who knows what. This information is provided by the office WiFi to which her phone and tablet connect automatically. a km journey with no fixed destination
  26. 26. slide 26 Jade‟s Story – what we proposed Internet/Intranet/Extranet support Central Information Library Content management Strategy Sales management process E-Files, and paper file vault Mobile core information provision, including electronic brochures Revised Induction strategy and delivery Tablet strategy Effective Content management System Customer relationship management system Integrated Internet/Intranet/Extranet, Including blog Multimedia file support, including video a km journey with no fixed destination
  27. 27. „imagine an organization where…‟ slide 27 …not just „I‟m taking it to senior management‟ but it comes back from senior management. …when I arrived I was helped to find my feet quickly and supported in contributing to my full potential…. …I know when people are going on a business trip and get the chance to chip in and help, and I hear all about it when they get back…. …I know how to search for what I need and can find it quickly in databases and save the harder questions to approach colleagues about….. …I am aware of what others in the company are doing and how they have done it… source: Sparknow LLP assignment in the Caribbean a km journey with no fixed destination
  28. 28. 2008 2013 slide 28 future stories - back casting a km journey with no fixed destination
  29. 29. 3 learning’s: Structure slide 29a km journey with no fixed destination Pi
  30. 30. importance of context: scope & critical knowledge slide 30a km journey with no fixed destination Knowledge Audits Knowledge Capture Knowledge Strategies
  31. 31. 31 importance of a process 3. Share 2. Store 1. Capture 5. Harvest 6.Best eKnowledge 8. Measure 7. Best eXperts / C of P 9. Maintain/ Improve 9 Step KM Process 4. Collaborate slide 31a km journey with no fixed destination Source: Knowledge Associates Source: knowledge et al / Sparknow
  32. 32. importance of checklists in KM: „DEBRIEFS‟ slide 32 Design: A good agenda agreed to in advance with a specified end sent to the right people. Environment: If this is wrong you are starting from a negative place. Briefing: The set up is vital – the key players need to commit to being there and to understand what the objectives of the session are. Roles: Make sure people know why they are there and what‟s expected of them. Intuition: if you are facilitating, trust your judgment and be flexible and willing to go down different pathways; expect the unexpected! Engagement: Be appreciative and encourage laughter. When people laugh they relax and are engaged, when people relax they are often creative, and when people are creative things happen. Food and Beverages: They lubricate the tongue and act as a natural break. Silence: Don‟t be afraid to let it hang when you are getting to an uncomfortable moment. a km journey with no fixed destination
  33. 33. importance of KM prompts: capturing slide 33a km journey with no fixed destination
  34. 34. importance of tags and metadata slide 34a km journey with no fixed destination
  35. 35. And so to the future, a fourth ‘S’: scenarios for 2020 slide 35a km journey with no fixed destination
  36. 36. slide 36 towards 2020 „bumps and detours‟ a question of trust in: Content: „testimonials are king‟ Search: „Right to be forgotten‟ Security: „…wide open to abuse‟ Source: „Referrals from people you follow‟ Source: Digital Workplace in the Connected Organisation Jane McConnell a km journey with no fixed destination
  37. 37. slide 37 towards 2020 „bumps and detours‟ a km journey with no fixed destination 1990‟s 2000‟s 2010‟s 2020‟s?
  38. 38. slide 38 towards 2020 „bumps and detours‟ a km journey with no fixed destination „Community matters…‟ “From lawyers and young marketing managers in large consumer good companies, the search for purpose is everywhere.”
  39. 39. slide 39 towards 2020 „bumps and detours‟ a km journey with no fixed destination …„a world where connectivity is king‟
  40. 40. slide 40a km journey with no fixed destination …„a world where connectivity is king: the rise of Africa?‟
  41. 41. 41 another Knowledge Management definition Houses used to have each room heated by a fire Then we discovered radiators. And we needed plumbing. ‘…effective Knowledge Management is the organisational plumbing.’ a km journey with no fixed destination slide 41
  42. 42. slide 42 and one on Social Media a km journey with no fixed destination Source: Jaap Pells
  43. 43. „my advice to you‟ „…apply knowledge management where you want the corporate strength to be‟ AON km head „…never underestimate the importance of dialogue‟ DBSA km manager „…use km to put the whole practitioner knowledge of the organisation at the service of the individual‟ PWC km head „…use the unique insight of new joiners as they experience knowledge flows for the first time‟ author of Learning to Fly „…don‟t boil the ocean, focus on two to three key business issues‟ Gartner research former CKO „…remember the three S‟s: Space; Stories & Structure…‟ Paul J Corney slide 43a km journey with no fixed destination
  44. 44. slide 44 A few of the KM people I‟ve learned from and have enjoyed working with! Stephen Arnold Madelyn Blair Lee Bryant Shawn Callahan Chris Collison David Gurteen Phil Hill Clive Holtham Patrick Lambe Ana Neves Victoria Ward Martin White Nancy White Ron Young a km journey with no fixed destination
  45. 45. your speaker slide 45a km journey with no fixed destination
  46. 46. slide 46 Dear Paul, my 3 „takeaway‟s‟ from today are: 1. ------------------------------------ 1. ------------------------------------ 1. ------------------------------------ Photo by P J Corney of Avenida de Liberdade Lisboa a km journey with no fixed destination
  47. 47. a few references slide 47 Doctor Anwar and making use of what he and others know in Sudan http://www.knowledgeetal.com/?p=533 The Management of Virtual Teamshttp://www.intranetfocus.com/archives/742 Space report http://www.scribd.com/doc/151034866/When-Space-Matters-a- report-on-what-works-and-what-doesn-t-in-workspace-design Web Meeting tools http://www.kstoolkit.org/WebMeeting+Tools Using Timelines when Siberia and Bangkok meet: conducting a cross cultural debrief http://www.knowledgeetal.com/?m=201305 Why co-creation is the future for us all http://www.forbes.com/sites/ashoka/2014/02/04/why-co-creation- is-the-future-for-all-of-us/2/ A different way to acquire lessons learned in Knowledge Management http://www.apqc.org/blog/different-way-acquire-lessons-learned- knowledge-management a km journey with no fixed destination

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