Trust is an essential element for team building, empowerment and managing virtual workplaces. Anchored in extensive behaviour research, we now know there are four key systems or sets of practices management can use to build and sustain trust. Like most change in the workplace, the initiative begins with management. The result is cultural change which will boost productivity, employee engagement and enterprise success. This 2002 presentation was part of a team building and change management program from 1997 to 2003.