36 Things You Won't Get From Another Conveyancing Law Firm When You Move House

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What you need to know about choosing a conveyancing law firm before you move house

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36 Things You Won't Get From Another Conveyancing Law Firm When You Move House

  1. 1. ‘0 Working Together
  2. 2. this is
  3. 3. THIS IS ABOUT HOW WE work WITH YOU.
  4. 4. ABOUT HOW WE WISH TO delight YOU WITH OUR SERVICE.
  5. 5. ABOUT HOW WE WANT YOU TO tellPEOPLE ABOUT HOW WE delighted YOU.
  6. 6. this may sound obvious BUT NOT ALL LAW FIRMS ARE ALIKE
  7. 7. our golden rules of client care 5
  8. 8. We aim to reply to all letters, emails and telephonecalls quickly and efficiently. 1 Telephone calls and emails will be returned by the end of the working day – even if the office is closed and almost everyone has gone home.
  9. 9. We will keep you informed of progress of your move at regular intervals. 2 Realistically, that won’t be every day, but we’ll do our best to tell you first before you feel the need to contact us.
  10. 10. If you not to shoot the messenger will let you know of any delays and explain the reasons. 3
  11. 11. We will explain in writing the effect of any important documents. 4 We will positively encourage you to ask questions if there is anything you are unsure about. ?
  12. 12. You will never be ambushed by additional charges. 5 The fixed fees you have received will never be increased- never, never, never. We stand and fall by our fixed fee guarantee with no hidden extras...
  13. 13. Full stop.
  14. 14. a few things you can do To help us.
  15. 15. speak loudly or use exaggerated hand signals if need be
  16. 16. Tell us if you have any important time limits (that means before they happen)
  17. 17. Make sure we have understood each other correctly. Ask us if you are unsure about anything.
  18. 18. Keep in regular touch.Don’t feel afraid to ask for a further progress report if you are worried about anything or do not hear from us when you expect.
  19. 19. Help us plan our working day. Email is always appreciated and use the telephone as well, but please make an appointment if you want to see someone to avoid a wasted journey.
  20. 20. Throwing stones at our windows isunlikely to grab our immediate attention
  21. 21. Please ensure that all informationyou provide is true and accurate. And not misleading to the best of your knowledge, information and belief.
  22. 22. We need to use that information to keep others in the chain in the picture. Mortgage lenders also rely on information we give them provided by you.
  23. 23. moving home is Stressful.
  24. 24. we want to make your move as stress free as possible
  25. 25. CLUTTON COX SAYS… relax!
  26. 26. if we get it Wrong...
  27. 27. Every piece of feedback is priceless And an opportunity to show we’re open, we’re listening and show you we really, really care.
  28. 28. So if anything is just not right please tell us as soon as possible. (andwe meananything)
  29. 29. And if that doesn’t resolve it, well the top man, Paul Hajek, will look into it for you.
  30. 30. and if even his powers of healingare not enoughwe’ll give you another number to ring
  31. 31. but if we get it right...
  32. 32. It’ll be a great experience for you and great fun for us
  33. 33. We’re lucky to have you as clients And by the end of your move we hope you’ll say you were lucky to have us as your lawyers.
  34. 34. By the power of the internet this presentation is available for sharing. We would love it if you shared this with your family, friends and colleagues. No harm in a little envy, is there?
  35. 35. ‘0 www.cluttoncox.co.uk

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