We aim to reply to all letters,
emails and telephonecalls
quickly and efficiently.
Telephone calls and emails will be returned by
the end of the working day – even if the office
is closed and almost everyone has gone home.
We will keep you informed of
progress of your move at
Realistically, that won’t be every day, but we’ll
do our best to tell you first before you feel the
need to contact us.
If you not to shoot the
messenger will let you know of any
delays and explain the reasons.
We will explain in writing the
effect of any important documents.
We will positively encourage you to ask questions
if there is anything you are unsure about.
You will never be ambushed by
The fixed fees you have received will never be
increased- never, never, never. We stand and fall by
our fixed fee guarantee with no hidden extras...