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Bmc remedyforce service desk white paper infra vision


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Bmc remedyforce service desk white paper infra vision

  1. 1. DATASHEET BMC Remedyforce Service Desk Make your help desk as easy to use as your favorite consumer Web site — without any capital investment, infrastructure requirements, or software maintenance — and take advantage of IT service management in the cloud from the industry leaders in service desk software and SaaS: BMC Software and Features Midsize IT Department Challenge» Proactive team collaboration As an IT support leader, you require a help desk solution that improves customer satisfaction and availability, through integrated social media while also reducing costs. However, managing a support infrastructure requires an investment in systems, and tool more importantly, in hiring, training, and retaining administrators — taking away dollars that could be used elsewhere. As a result, you may be considering ways to offload the cost of management, administration, and» Best-practice common data maintenance of your help desk and service management solutions to a SaaS provider. model» End-user mobile access to self- Simplify and Automate Service Management ® service functionality Take control of your IT service management practice and increase your productivity with pre-configured, ITIL - based incident, problem, self service, change, and inventory management processes — all from the IT service» Full feature set of incident, desk leader, BMC. change, inventory, and more» No-worry backup, maintenance, With BMC Remedyforce Service Desk, you will: and upgrades » Enable your help desk to get users back to work quickly with an easy-to-use self-service portal » Personalize your management portal with the information and views you need to do your jobInfraVision proudly offers BMCRemedyforce Service Desk. » Control IT asset costs with inventory management » Reduce training and accelerate productivity through simplified, best-practice user experience » Allow users to communicate their requests in multiple ways — through the web, mobile devices, and emailKey Benefits:» Personalize your management portal to improve visibility» Avoid business disruptions with an integrated change management schedule and process» Gain visibility into the IT Customized dashboards help you get to environment through inventory important information quickly. management» Leverage self service to deflect Self-service portal makes it easy for end users to work calls, empower end users, and with IT. improve customer satisfaction, while also reducing costs
  2. 2. Market Leaders Increase Reliability, Decrease Risk Industry-leading service desk built on BMC Remedyforce Service Desk automates your complete IT support process — from incident to change to the leading cloud platform analysis — thus enabling your support staff to respond quickly and efficiently to conditions that disrupt business services. » BMC provides pre-configured best practices for help desk, self Through the unique integration of self service and incident management capabilities, BMC Remedyforce service, change, and inventory Service Desk enables you to: management processes »’s » Eliminate up to half of your most repetitive incidents by offering self-service options, such as password platform is recognized as the resets and requests for access industry’s most secure and » Minimize the number of incidents escalated to problems by providing a self-service knowledge base for reliable cloud platform users and help desk agents » Reduce the risk of unplanned changes with advanced scheduling, including planned outages and automated approval process » Reduce the cost of help desk calls from $40 to $1 by automating repetitive service requests and removing intensive, labor-oriented service fulfillment processes » Provide the services users want, when they want them, and allow them to track progress through the easy-to-use self-service is the enterprise cloudcomputing company.’scompany portfolio of Salesforce CRMapplications has revolutionized the waysthat companies collaborate andcommunicate with their customersacross sales, marketing and service.The company’s platformhelps customers, partners anddevelopers quickly build powerfulbusiness applications to run every partof the enterprise in the cloud. Based‘s real-time, multitenantarchitecture, Salesforce CRM offer the fastest path to Configuration Item Explorer speedscustomer success with cloud root cause analysis.computing. Visit www.salesforce.comfor more information.BUSINESS RUNS ON I.T.I.T. RUNS ON BMC SOFTWARE.Business thrives when IT runs smarter, Chatter promotes collaboration within the IT team.faster and stronger. That’s why the mostdemanding IT organizations in the world Power of BMC, Simplicity of SaaSrely on BMC Software across distributed, Implementing BMC Remedyforce Service Desk can result in significant reductions in costs and quick return onmainframe, virtual, and cloudenvironments. Recognized as the leader deployment for those who want a best-in-class service desk. Choose to pay for your IT service managementin Business Service Management, BMC implementation as an operational, rather than a capital, expense, thereby eliminating the need to keepoffers a comprehensive approach and hardware assets on the balance sheet.unified platform that helps ITorganizations cut cost, reduce risk, and With no software or hardware to install/manage and no servers to provision, youre up and running faster —drive business profit. For the four fiscal and seeing a positive impact on your business — in a fraction of the time.quarters ended September 30, 2010,BMC revenue was approximately $1.96 For More Informationbillion. For a free trial or more on BMC Remedyforce Service Desk from InfraVision, go to BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. ITIL® is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used * 194591* here by BMC Software, Inc., under license from and with the permission of OGC. All other trademarks or registered trademarks are the property of their respective owners. © 2010 BMC Software, Inc. All rights reserved. Origin date: 09/10