Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Wicked Problems and SharePoint - Rethinking the Approach

3,987 views

Published on

Published in: Technology, Business
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Better graphics in 'rethinking'
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Can you make this available for downloading please?
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Awesome deck! Brings a lot of clarity to quite a complex subject.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Wicked Problems and SharePoint - Rethinking the Approach

  1. 1. “By itself, SharePoint can neither create nor destroy organizational chaos, but does an excellent job of reflecting the level of organizational chaos that existed at the time of deployment”<br />Immutable law of SharePoint #5 by Jason Guthridge<br />“A problem well stated is a problem half solved”<br />Charles Kettering (1876-1958)<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  2. 2. Wicked Problems and SharePoint Rethinking the approach <br />Paul Culmsee<br />Partner - Seven Sigma Business Solutions <br />paul.culmsee@sevensigma.com.au<br />
  3. 3. About Paul Culmsee<br /><ul><li>Seven Sigma Business Solutions
  4. 4. www.sevensigma.com.au
  5. 5. paul.culmsee@sevensigma.com.au
  6. 6. SharePoint architect, trainer and project manager
  7. 7. Speaker and author
  8. 8. “Best Practices” SharePoint Conference speaker
  9. 9. CleverWorkarounds blog (www.cleverworkarounds.com)
  10. 10. Contributing author to endusersharepoint.com and sharepointmagazine.net
  11. 11. MCSE, CISSP, MCTS (MOSS 2007), MCT</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  12. 12. Designated Partner of<br /> About Seven Sigma<br /><ul><li>WA owned advisory practice with strong SharePoint competencies
  13. 13. Planning and sense-making
  14. 14. Project management and business analysis
  15. 15. Training
  16. 16. Infrastructure and application development
  17. 17. Seven Sigma is the only CogNexus Institute “designated partner” in the world
  18. 18. Facilitation, Dialogue Mapping, Issue Mapping, IBIS Training</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  19. 19. Session Agenda<br />The cause and nature of wicked problems<br />The “SharePoint paradox” and paths to SharePoint wickedness<br />The power of Issue Mapping and IBIS based collaboration<br />How to leverage the best of SharePoint and Issue Mapping<br />(Sorry geeks, this is non technical!)<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  20. 20. Project Pain…<br />“They don’t know what they want!”<br />“The requirements are too vague!”<br />“If only they had listened to me”<br />“Not another %$%$% meeting!”<br />“I was never consulted”<br />“This is ridiculous – it won’t work”<br />“How am I supposed to estimate that?“<br />“It was in the minutes – did you read it?”<br />“Well if everyone actually followed the process…”<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  21. 21. Divergence and convergence<br />Uncertainty<br />Problem<br />Solution<br />Time<br />Uncertainty<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  22. 22. Chaotic projects<br />Uncertainty<br />Problem<br />Solution<br />Time<br />Uncertainty<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  23. 23. Four divergent forces<br />Uncertainty<br />Pace of change<br />Wicked Problems<br />Problem<br />Time<br />Social<br />complexity<br />Technical <br />complexity<br />Uncertainty<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  24. 24. Wicked Problems<br /><ul><li>The problem is not understood until after formulation of a solution</li></ul>Cognexus Institute www.cognexus.org<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  25. 25. Wicked Problem Properties<br /><ul><li>The problem is not understood until after formulation of a solution
  26. 26. Wicked problems have no stopping rule
  27. 27. You cannot prove that all solutions have been considered
  28. 28. Solutions differ based on interests, values and ideology of participants</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  29. 29. Wicked Problem Properties<br /><ul><li>A wicked problem can be explained in numerous ways (serving the intentions of who is explaining it)
  30. 30. It can be hard to go back – “one shot operation”
  31. 31. Every wicked problem can be considered to be a symptom of another problem
  32. 32. There is no ultimate test of a solution to a wicked problem</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  33. 33. Inappropriate methods..?<br />“It’s a process problem”<br /><ul><li>Process can amplify divergence</li></ul>“Let’s reduce the scope”<br /><ul><li>Goalposts have moved in the meantime.
  34. 34. Learning does not stop with a scope statement</li></ul>Authoritative and Competitive approach<br /><ul><li>Win-lose outcome
  35. 35. Where is the commitment?</li></ul>Collaborative Strategies<br /><ul><li>You mean SharePoint?</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  36. 36. The SharePoint Paradox<br />To deal with wicked problems we have to collaborate<br />SharePoint is a collaboration tool<br />We use a collaborative tool to improve our collaboration<br />Therefore, why do many SharePoint projects have wicked elements to them?<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  37. 37. © Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  38. 38. Strategic SharePoint pitfalls<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  39. 39. Strategic SharePoint pitfalls<br />Boiling the ocean<br /><ul><li>“Too much too soon” is a magnet for wickedness
  40. 40. The organisation has to be ready to come too</li></ul>Jumping to to the “how” before the “what”<br /><ul><li>SharePoint should not be a “tool looking for a problem”
  41. 41. Use the “squirm test”</li></ul>Painting with the same brush<br /><ul><li>Gen Y think everyone wants web 2.0
  42. 42. Engineers think everyone wants wikis
  43. 43. Record managers hate wikis and think *everything* should be classified
  44. 44. Marketing think that people will use it if it sparkles
  45. 45. Some will never break the folder habit</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  46. 46. Strategic SharePoint Pitfalls<br />Ignoring inherent conflicts within application requirements<br /><ul><li>Records Management ‘vs’ Collaborative Document Management
  47. 47. “Intranet site must look like the internet site”</li></ul>Not accounting for “soft” factors<br /><ul><li>Organisational culture
  48. 48. Individual learning styles and behavioural styles
  49. 49. Vertical Market/Sector </li></ul>www.sharepointjoel.com<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  50. 50. Signs of SharePoint wickedness...<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  51. 51. Signs of SharePoint wickedness...<br /><ul><li>“Budget? There was a budget?”
  52. 52. Users complain that G drive was better
  53. 53. SharePoint is no longer mentioned by name
  54. 54. “Governance” is mentioned in every second sentence
  55. 55. Arguments over accountabilities and ownership
  56. 56. Excessive rework of custom development
  57. 57. A service pack installation is a “War and Peace” effort</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  58. 58. One “best practice” to rule them all<br />Ensure a shared understanding of the problem among all participants<br />“The ‘Holy Grail’ of effective collaboration is creating shared understanding, which is a precursor to shared commitment” – Jeff Conklin<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  59. 59. IBIS and Issue Mapping<br />Issue Based Information System<br />Complex group discussion broken into basic artefacts<br />questions, ideas, pros, cons<br />Issue Mapping is crafting an IBIS based map of discussion<br />It makes critical thinking visible.  <br />Shows the deep structure of an issue<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  60. 60. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  61. 61. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  62. 62. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  63. 63. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  64. 64. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  65. 65. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  66. 66. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  67. 67. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  68. 68. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  69. 69. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  70. 70. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  71. 71. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  72. 72. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  73. 73. Issue Mapping<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  74. 74. Issue Mapping in action<br />We are demonstrating the power of issue mapping over conventional techniques to manage the complex dialogue required to manage problems with wicked elements.<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  75. 75. Will this solve a wicked problem?<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  76. 76. Benefits of Issue Mapping<br />Simple, intuitive, adds clarity to discussion<br /><ul><li>Limited short term memory means exploration of a complex problem unaided is confusing and error prone
  77. 77. All participants have an organised point of reference
  78. 78. We have captured decision rationale and organisational memory!</li></ul>Democratic - Acknowledges all contributions<br /><ul><li>Disarms “truth by repetition”
  79. 79. Disarms “grenade lobbing” (topic shift)</li></ul>Takes the interpersonal “sting” out of supporting or objecting to an idea<br />Faster - allows a group to develop shared understanding with much less pain<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  80. 80. Issue Mapping with other best practices<br />Maintain your other standards or frameworks<br /><ul><li>IM emphasis at the problem/requirements definition phase
  81. 81. Easy for participants – no new “dance moves” to learn
  82. 82. Complimentary to any methodology or practice (PMBOK, Scrum)</li></ul>Uncertainty<br />Problem<br />Solution<br />Time<br />Uncertainty<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  83. 83. The Craft of Issue Mapping<br />Issue maps can be sketched on paper, but usually crafted using software<br /><ul><li>Compendium (free)
  84. 84. bCisive (commercial)</li></ul>Issue Mapping is a craft based skill – you need some training and practice!<br />Don’t fall for the panacea effect! <br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  85. 85. Leverage IM and SharePoint<br />Use Issue Mapping to understand the problem<br />Fast-track attaining group understanding<br />Capture decision rationale for the future<br />Use SharePoint to manage and track the solution<br />Documents and reports still need writing<br />Data needs to be managed, maintained and distributed<br />Issue maps need to be stored, classified and indexed!<br />Holy Grail - Present issue maps within SharePoint sites<br />SharePoint project sites containing the latest *thinking* via an integrated issue map<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  86. 86. © Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  87. 87. Summing Up<br /><ul><li>Wicked factors are very common in IT projects
  88. 88. SharePoint is especially vulnerable
  89. 89. Achieving shared understanding among participants is *paramount*
  90. 90. Later best practices can be undone by failure to achieve this goal
  91. 91. IBIS and Issue Mapping are a key complimentary tool
  92. 92. Designed *specifically* to tackle social complexity and wicked problems
  93. 93. When used to their strengths, Issue Mapping and SharePoint can be a very potent combination</li></ul>© Seven Sigma Business Solutions. www.sevensigma.com.au<br />
  94. 94. More Information<br />CleverWorkarounds Blog (www.cleverworkarounds.com)<br />SharePoint Project Management<br />SharePoint Strategy<br />SharePoint Governance<br />“The one best practice to rule them all” - 5 part series<br />“Why do SharePoint projects fail” - 6 part series<br />“Learn to speak to your CFO” – 4 part series<br />Seven Sigma Business Solutions (www.sevensigma.com.au)<br />paul.culmsee@sevensigma.com.au (+61410 533 585) twitter: paulculmsee<br />Issue Mapping and SharePoint specialists, IBIS training and facilitation<br />Free Debategraph web part for SharePoint Governance<br />© Seven Sigma Business Solutions. www.sevensigma.com.au<br />

×