net:gain - achievements so far and Awards


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  • net:gain - achievements so far and Awards

    1. 1. Session 1.4 Achievements so far… … and the future Summary and Awards session
    2. 2. What is net:gain? <ul><li>£1.2 Million national ChangeUp Programme </li></ul><ul><ul><li>Running for 22 months to date </li></ul></ul><ul><ul><li>Funded confirmed to March 2008 </li></ul></ul><ul><li>Using a franchise model to build capacity </li></ul><ul><ul><li>Developing local support centres and local markets </li></ul></ul><ul><ul><li>Selling a support service to CEOs, trustees and managers </li></ul></ul><ul><li>net:gain helps organisations tackle ICT planning, linking to performance improvement </li></ul>
    3. 3. Donors Franchisor Franchisees Customers Programme structure TSO Beneficiaries TSO TSO TSO TSO Central team 50-60% of investment 30% of investment <10% of investment Additional £410K in grants £60K in mentoring
    4. 4. net:gain - progress so far <ul><li>We want to: </li></ul><ul><li>Build capacity from the bottom up </li></ul><ul><li>Help to grow locally sustainable provision </li></ul><ul><li>Create a step-change in planning for improvement </li></ul><ul><ul><li>Focussing on where ICT can help </li></ul></ul><ul><ul><li>… and where it can’t! </li></ul></ul><ul><li>So far: </li></ul><ul><li>Recruited and trained 40 centres - all 9 regions </li></ul><ul><ul><li>17 represented here today </li></ul></ul><ul><li>560 delegates registered </li></ul><ul><ul><li>Year long support programme </li></ul></ul><ul><ul><li>Seeing early impacts </li></ul></ul>
    5. 5. net:gain centres - a wide range <ul><li>2 CVSs </li></ul><ul><li>1 RCC </li></ul><ul><li>1 V/hall network </li></ul><ul><li>5 Dev Trusts </li></ul><ul><li>1 Foyer </li></ul><ul><li>7+ Community centres </li></ul><ul><li>3 Disability </li></ul><ul><li>6 BME/Faith </li></ul><ul><li>1 Women’s </li></ul><ul><li>8 CIC/Soc Ent </li></ul><ul><li>1 Environmental </li></ul><ul><li>12 Rural </li></ul><ul><li>28 Urban/mixed </li></ul>
    6. 6. Early findings : Centres <ul><li>We recruit and support existing VCOs wanting to develop trading </li></ul><ul><li>But: </li></ul><ul><li>Cost-tracking is still very under-developed </li></ul><ul><li>Some struggle with multiple priorities </li></ul><ul><ul><li>Grants & bidding vs Contracts & trading </li></ul></ul><ul><li>Most hated the idea of ‘selling’ </li></ul><ul><li>The programme has had to be very flexible! </li></ul>
    7. 7. Example: sales training
    8. 8. Sales increasing - tho’ most done centrally
    9. 9. Pathfinder & Paying registrations
    10. 10. Early findings: Delegates…. No-one wants to come: “ Wasn’t looking forward to training…” “ Didn’t know what to expect…” “ ICT isn’t really my thing…” “ It’s hard to make the time…” But they like it when they do: “ Found it interesting, to my surprise.” “ Really enjoyed this… really made me think.” “ Everyone left feeling motivated… two changes implemented within a week!”
    11. 11. Satisfaction ratings - delegates
    12. 12. Who are the delegates? ALL delegates to March 2007: Includes ‘pathfinder’ and paying
    13. 13. Early indications of a swing to smaller organisations Latest data on paying delegates
    14. 14. <ul><li>Internally </li></ul><ul><ul><li>more efficient processes </li></ul></ul><ul><ul><li>more effective communications and trust </li></ul></ul><ul><ul><li>happier, more productive staff & volunteers </li></ul></ul><ul><ul><li>better available market information </li></ul></ul><ul><li>Externally </li></ul><ul><ul><li>increased likelihood of grant success </li></ul></ul><ul><ul><li>increased likelihood of service contracts </li></ul></ul><ul><ul><li>better-served clients! </li></ul></ul><ul><li>This is what ChangeUp is all about! </li></ul>ICT planning: impacts
    15. 15. The Future: to March 2008 <ul><li>Centres: </li></ul><ul><li>Core of 20+ franchised centres </li></ul><ul><li>With additional 20+ satellite venues </li></ul><ul><li>Closer alignment with other support infrastructure </li></ul><ul><ul><li>Built through local action and partnerships </li></ul></ul><ul><li>Help centres to review their costs </li></ul><ul><ul><li>Re-structure our fees to them if required </li></ul></ul><ul><li>Help centres’ enterprise development </li></ul><ul><ul><li>eg cross-subsidy </li></ul></ul>
    16. 16. The Future: to March 2008 <ul><li>Services to delegates </li></ul><ul><li>Continued subsidised membership fee </li></ul><ul><ul><li>Particularly for small and medium orgs </li></ul></ul><ul><li>Set a wider range of achievable outcomes </li></ul><ul><li>Record outcomes and impact </li></ul><ul><ul><li>Case studies </li></ul></ul><ul><ul><li>Qualitative measures </li></ul></ul><ul><ul><li>Performance improvement </li></ul></ul>
    17. 17. The Future: post March 2008 <ul><li>Capacitybuilders’ National Support Service framework </li></ul><ul><ul><li>ICT is within Performance </li></ul></ul><ul><ul><li>Expression of Interest -Summer 2007 </li></ul></ul><ul><li>Deliver a full franchise package to centres </li></ul><ul><ul><li>Operations manual </li></ul></ul><ul><ul><li>Continuing marketing/sales service as required </li></ul></ul><ul><li>Build ICT expertise of centres and their staff </li></ul><ul><ul><li>Seeking support from Ufi and other funders </li></ul></ul><ul><li>Develop the franchise framework </li></ul><ul><ul><li>Local delivery of practical support </li></ul></ul><ul><ul><li>Central role: </li></ul></ul><ul><ul><ul><li>co-ordination, learning, quality </li></ul></ul></ul><ul><ul><ul><li>funding, support, training </li></ul></ul></ul>