Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Collaborate

1,358 views

Published on

Published in: Technology, Travel
  • Be the first to comment

  • Be the first to like this

Collaborate

  1. 1. Collaborate 2008 Suffolk ACRE – Collaborating to enhance rural service delivery By Matthew Morling
  2. 2. Contents <ul><li>Introduction </li></ul><ul><li>Suffolk Online </li></ul><ul><li>Present & Future </li></ul><ul><ul><li>Suffolk Online </li></ul></ul><ul><ul><li>ICT Support </li></ul></ul><ul><ul><li>Database & Web Development </li></ul></ul><ul><ul><li>Performance Management System (PMS) </li></ul></ul><ul><li>Discussion/Questions </li></ul>
  3. 3. Introduction <ul><li>Graduated in July 2001 with IT degree </li></ul><ul><li>Started employment with web design company in Suffolk in Nov 2001 working on Suffolk Online project </li></ul><ul><li>Moved to Suffolk ACRE in Feb 2004 </li></ul><ul><li>Since has developed a more strategic and management role within the organisation </li></ul>
  4. 4. How We Started – Suffolk Online
  5. 5. How We Started – Suffolk Online <ul><li>Aim </li></ul><ul><li>Suffolk Online (SOL) began as a government funded project given to Suffolk ACRE & funded by EEDA & DFES to bridge the digital divide between people who have Internet access in rural areas and people who don’t. </li></ul><ul><li>Video - http://www.suffolkacre.org.uk/main.php/video/X_Of8qrQB-s/SuffolkOnline_Promo </li></ul>
  6. 6. How We Started – Suffolk Online (cont) <ul><li>How it was achieved </li></ul><ul><li>By providing 1500 free computers with Internet connections via Suffolk Online </li></ul><ul><li>The allocation of computers focused on the socially and financially deprived </li></ul><ul><li>Heavily subsidised Internet access </li></ul>
  7. 7. How We Started – Suffolk Online (cont) Coverage Area
  8. 8. How We Started – Suffolk Online (cont) <ul><li>Customers were provided with the following: </li></ul><ul><li>A free computer and printer </li></ul><ul><li>An Internet connection via Suffolk Online </li></ul><ul><li>Free basic training courses </li></ul><ul><li>A locally based helpdesk to deal with all queries </li></ul><ul><li>A two year computer warranty supported by a locally based engineer and the computer manufacturer themselves </li></ul><ul><li>Volunteer champion support via knowledgeable local people </li></ul><ul><li>A website portal for users to interact with each other across Suffolk </li></ul>
  9. 9. How We Started – Suffolk Online (cont) <ul><li>Successes </li></ul><ul><li>1500 people got access to computers and the Internet that wouldn’t have otherwise </li></ul><ul><li>Championed activation of rural telephone exchanges for Broadband </li></ul><ul><li>Setup a wireless broadband network for those villages who BT had no plan of activating their local exchange </li></ul><ul><li>Setup local Internet points in prominent community places </li></ul><ul><li>The local helpdesk received excellent feedback </li></ul>
  10. 10. Present & Future – Suffolk Online <ul><li>More conventional ISP </li></ul><ul><li>Generates valuable income to fund other work within Suffolk ACRE & the ICT Department </li></ul><ul><li>Local support and honest service delivery key to it’s future </li></ul><ul><li>Recently moved back end supplier to further push products and sales </li></ul>
  11. 11. Present & Future – ICT Support <ul><li>Mission </li></ul><ul><li>The mission of the service is to improve efficiency, value for money in IT infrastructure and allow those specialists in the voluntary sector to do their job. </li></ul>
  12. 12. Present & Future – ICT Support <ul><li>Comprehensive and good value IT support service, including telephone & remote support, on-site support, procurement and general advice </li></ul><ul><li>Offers an honest and straight forward approach to IT </li></ul><ul><li>Understands the needs and budgets of the sector </li></ul><ul><li>Clients across county </li></ul>
  13. 13. Present & Future – ICT Support (cont) Prices £45 £40 £35 16-30 PC’s £35 £30 £25 6-15 PC’s £25 £20 £15 1-5 PC’s Prices per month £30 £35 £40 On-site hourly rate Yes Yes No Free Health Check 3hrs per month 2hr per month 1hr per month Tel & Remote Support Gold Silver Bronze
  14. 14. Present & Future – ICT Support (cont) <ul><li>ERIC = Eastern Region Information Cluster </li></ul><ul><li>ICT Leads of all counties in East Anglia </li></ul><ul><li>Collaborating to encourage more effective use of ICT in the region </li></ul><ul><li>Produced strategy documents that have buy in amongst every county in region </li></ul><ul><li>Shared information in ICT projects across the region assisting each other where possible </li></ul><ul><li>Have provided real assistance to ICT issues </li></ul>
  15. 15. Present & Future – ICT Support (cont) <ul><li>Working closely with Advice for Life in Cambridge and the ERIC group to provide a regional ICT helpdesk for the Eastern Region. </li></ul><ul><li>The helpdesk’s vision is to provide a one-stop shop of all ICT services, including signposting, discounted procurement & telephone & onsite support </li></ul>
  16. 16. Present & Future – DB & Web Development <ul><li>Online Questionnaire </li></ul>
  17. 17. Present & Future – DB & Web Development <ul><li>Built by collaborating with Suffolk Coastal and our Internal Parish Plans team </li></ul><ul><li>Designed to improve the response rate and accessibility of local parish plans questionnaires </li></ul><ul><li>Multi-question, multi answer system </li></ul><ul><li>Enables parishes to view level of success of questionnaire at any time </li></ul><ul><li>Security enabled system to ensure validity of answers </li></ul><ul><li>http:// www.suffolkacre.org.uk/ppq </li></ul>
  18. 18. Present & Future – DB & Web Development (cont) <ul><li>Insurance Database </li></ul><ul><li>Collaboration with our own Internal Insurance team to improve efficiency within the team </li></ul><ul><li>Significant increases in workload due to success of service has required a new system </li></ul><ul><li>System built within MS Access </li></ul><ul><li>Early indications from the team are very positive </li></ul><ul><li>Time savings will allow the team to do what they do best – sell insurance! </li></ul>
  19. 19. Present & Future – DB & Web Development (cont) <ul><li>Insurance Database </li></ul>
  20. 20. Present & Future – DB & Web Development (cont) <ul><li>Insurance Database </li></ul>
  21. 21. Present & Future – DB & Web Development (cont) <ul><li>Insurance Database </li></ul><ul><li>Allows easy management of all policies, quotes & renewals </li></ul><ul><li>Allows easy access print outs of standard documents </li></ul><ul><li>Dovetails with parts of our own financial systems </li></ul><ul><li>Automates all parts of the insurance process </li></ul><ul><li>Accesses central contact database store </li></ul>
  22. 22. Present & Future – DB & Web Development (cont) <ul><li>Websites </li></ul><ul><li>http://www.suffolkacre.org.uk </li></ul><ul><li>http://www.onevoicesuffolk.org.uk </li></ul><ul><li>http:// www.solbits.co.uk </li></ul>
  23. 23. Present & Future – DB & Web Development (cont) <ul><li>Booking System </li></ul><ul><li>Collaboration with our own transport team to deliver a booking system for the booking clerks to deal with the bookings they take for multiple transport projects </li></ul><ul><li>Currently in beta mode </li></ul><ul><li>Vision is that this will be built upon in the future to provide a multi-purpose booking system for the sector, that would be payment enabled </li></ul>
  24. 24. Present & Future – DB & Web Development (cont)
  25. 25. Present & Future – DB & Web Development (cont)
  26. 26. Present & Future – DB & Web Development (cont)
  27. 27. Present & Future – DB & Web Development (cont)
  28. 28. Present & Future – PMS <ul><li>PMS = Performance Management System </li></ul><ul><li>The PMS is a remotely accessible database system used for monitoring and recording progress on projects. </li></ul><ul><li>Built with Change Up money and with an external developer </li></ul><ul><li>Since have been able to provide further upgrades and timesheets capability to the system at the expense of Suffolk ACRE </li></ul><ul><li>Have already sold the product to 5 RCC’s in the East Midlands. </li></ul><ul><li>Expressions of Interest from at least 10 RCC’s and county councils across the UK </li></ul>
  29. 29. Present & Future – PMS <ul><li>Summary Screen </li></ul>
  30. 30. Present & Future – PMS <ul><li>Finances </li></ul>
  31. 31. Present & Future – PMS <ul><li>Human Resources </li></ul>
  32. 32. Present & Future – PMS <ul><li>Outputs </li></ul>
  33. 33. Present & Future – PMS <ul><li>Outcomes </li></ul>
  34. 34. Present & Future – PMS <ul><li>Milestones </li></ul>
  35. 35. Present & Future – PMS <ul><li>Risks </li></ul>
  36. 36. Present & Future – PMS <ul><li>Coverage </li></ul>
  37. 37. Present & Future – PMS <ul><li>Notes </li></ul>
  38. 38. Discussion/Questions <ul><li>How can ICT improve on rural service delivery? </li></ul><ul><li>Discuss & Question Away! </li></ul>
  39. 39. Thank You & Goodbye! <ul><li>Thank you for listening! </li></ul>
  40. 40. Contact Details <ul><li>Name – Matthew Morling </li></ul><ul><li>Organisation – Suffolk ACRE </li></ul><ul><li>Tel: 01473 242521 </li></ul><ul><li>Fax: 01473 242530 </li></ul><ul><li>Email: [email_address] </li></ul>

×