SAUG National Summit | Hilton Hotel, Sydney
September 2013
Get The Most Out Of Your
Reports
Paul Hawking
Victoria Universi...
plug
www.business.vu.edu.au/bi
Best Practice
Accurate
Information
Actionable
Reports
Effective
Decisions
Corporate
PerformanceAccepted Metrics
Pain Points
• No clear reporting strategy
• Many companies find that after 2 years that
more than 50% of the reports they ...
Measuring Success and Value of Reports
Overall Success Of Reports
Implementation
Success
User
Success
Operational
Success
...
Reporting Process
• Ensure repeatable Best Practice
• Reduce redundant and non actionable reports
• Strategic alignment of...
Understand
the Business
Process
Understand
Associated
Decisions
Identify Key
Information
Objects
Determine
Report
Function...
• Talk to Stakeholders
– Subject Matter Experts (SME)
– Management
– Users
• Observe the Business Process
• Review existin...
• Triggers
• Decision Latency
• Decision Workflow
• Contextual Information
Understand
Associated
Decisions
Understand
Associated
Decisions
1. Scan the KPIs
 Look for exceptions by scanning
multiple reports daily
2. Isolate the P...
• Key Figures/Measures
– Calculations
• Business Entities
• Attributes of Business Entities
• Hierarchies
Identify Key
Inf...
Key figures
Material
Time
Sales
Identify Key
Information
Objects
Information ModellingIdentify Key
Information
Objects
Understand Data
Source
Identify Key
Information
Objects
Source Systems
• Identify Extraction rules
• Identify Transformation rules
• Identify Business Rules
Identify Key
Informat...
• Audience
• Navigation
• Drill down
• Visualisation Requirements
• Medium
• Templates
Determine
Report
Functionality
• Response times
• Usage
– What did they access next?
• Business impact (business case)
Evaluate
Report
Impact
Future Reporting Trends
• Collaborative Analysis
• Who used the report and what other
reports did they look at
• What is i...
Where To Start
Report Audit and Analysis
1. What actions occur as a result of the report?
2. If no actions why not?
3. Und...
Snakes and ladders
Data
Integration
Meta Data
Data
Quality
Executive
Support
Master Data
BI
Strategy
Skills
BICC
Paul Hawking
SAP Academic Programs Director
College of Business
Telephone: +61-3-99194031
Mobile: +61-419301628
Email Paul...
Effective Reporting SAP Australian User Group Presentation
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Effective Reporting SAP Australian User Group Presentation

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Effective Reporting SAP Australian User Group Presentation

  1. 1. SAUG National Summit | Hilton Hotel, Sydney September 2013 Get The Most Out Of Your Reports Paul Hawking Victoria University
  2. 2. plug www.business.vu.edu.au/bi
  3. 3. Best Practice Accurate Information Actionable Reports Effective Decisions Corporate PerformanceAccepted Metrics
  4. 4. Pain Points • No clear reporting strategy • Many companies find that after 2 years that more than 50% of the reports they have created are not used • Silo reporting groups emerge to fill gaps – increasing cost of information delivery
  5. 5. Measuring Success and Value of Reports Overall Success Of Reports Implementation Success User Success Operational Success Business Success • Create a formal, continuous process for measuring success and value generated • Identify and measure results of each report initiative • Establish realistic goals and expectations based on capability / maturity • On-time, • On-budget • User adoption • Usage tracking • User satisfaction • Productivity improvements • Process efficiency and effectiveness • Key performance indicators • Return on investment • Economic value add • Revenue increases • Cost Savings • Customer / corporate profits • Enables Business Strategy and Completive Advantage ValueCreated
  6. 6. Reporting Process • Ensure repeatable Best Practice • Reduce redundant and non actionable reports • Strategic alignment of reports Understand the Business Process Understand Associated Decisions Identify Key Information Objects Determine Report Functionality Evaluate Report Impact
  7. 7. Understand the Business Process Understand Associated Decisions Identify Key Information Objects Determine Report Functionality Evaluate Report Impact
  8. 8. • Talk to Stakeholders – Subject Matter Experts (SME) – Management – Users • Observe the Business Process • Review existing reports and documents Understand the Business Process
  9. 9. • Triggers • Decision Latency • Decision Workflow • Contextual Information Understand Associated Decisions
  10. 10. Understand Associated Decisions 1. Scan the KPIs  Look for exceptions by scanning multiple reports daily 2. Isolate the Problem  Look through several reports that contain detailed data to determine which specific area needs attention 3. Determine the Root Cause  Conduct OLAP analysis to analyze related dimensions and contextual information to determine root cause of the problem Decision Workflow
  11. 11. • Key Figures/Measures – Calculations • Business Entities • Attributes of Business Entities • Hierarchies Identify Key Information Objects
  12. 12. Key figures Material Time Sales Identify Key Information Objects
  13. 13. Information ModellingIdentify Key Information Objects
  14. 14. Understand Data Source Identify Key Information Objects
  15. 15. Source Systems • Identify Extraction rules • Identify Transformation rules • Identify Business Rules Identify Key Information Objects
  16. 16. • Audience • Navigation • Drill down • Visualisation Requirements • Medium • Templates Determine Report Functionality
  17. 17. • Response times • Usage – What did they access next? • Business impact (business case) Evaluate Report Impact
  18. 18. Future Reporting Trends • Collaborative Analysis • Who used the report and what other reports did they look at • What is influencing the business process • Collaborative report design
  19. 19. Where To Start Report Audit and Analysis 1. What actions occur as a result of the report? 2. If no actions why not? 3. Under what circumstances will an action occur? 4. Do other similar reports exist 5. Modify the report to be actionable
  20. 20. Snakes and ladders Data Integration Meta Data Data Quality Executive Support Master Data BI Strategy Skills BICC
  21. 21. Paul Hawking SAP Academic Programs Director College of Business Telephone: +61-3-99194031 Mobile: +61-419301628 Email Paul.Hawking@vu.edu.au Paulhawking #SAPVU #VUBI

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