Future of Telecom in Emerging Markets - Keynote Conference Speaker

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http://www.globalchange.com/ Future of telecom industry. Client experience. Future trends in telecommunications. Bandwidth, new technology, innovation, business use of communications. Virtual teams, virtual communications, why people often do not like videoconference. Consumer behaviour, decisions and use of technology. Conference keynote lecture by Dr Patrick Dixon. Business management. Integration of business solutions, voice over internet protocol, VOIP, servers, websites, streaming and business image. Credit card transactions, secure processing of payments, RFID and biometrics, fingerprint recognition. Mobile phone companies and remittances – payment transfers across countries / national borders. Future innovation and partnership between banks and telecom companies.Why market research often gives wrong answers about future telecom consumer trends. Mobile phone growth and market share in emerging markets, developed markets and developing markets.Importance of SMS for low-income mobile phone users. Bandwidth, video streaming, impact of web TV and mobile phone TV. Impact of YouTube. GPS and mobile advertising, direct marketing using SMS and targeting niche markets. Next generation advertising and commercial promotions.RFID integration into mobile devices. Automatic readouts of RFID and barcode product information. Replacement of credit cards and bank cards using mobile payment systems Divergence and convergence in mobile digital world. All innovation divergent. Dangers of benchmarking – converges on price, features and quality. Competitive advantage from divergence. Reliability and simplicity. Problems synchronising personal organisers, mobile phones and PCs with software such as Outlook, unreliable, over-complex technology fails to deliver as promised. Mobile devices in control systems, automatic meter reading, medical monitoring. Web 2.0 and online communities, mobile blogging, mobile video diaries. Social networks and social networking using online communities, on corporate image, brand development, product sales and recruitment. Old Advertising is dead in web 2.0 world. Call centres + customer relationship management. Atomatic answering systems can destroy client relationships. Keep close to customers: latest call centre technology.

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Future of Telecom in Emerging Markets - Keynote Conference Speaker

  1. 1. Dr Patrick Dixon Chairman Global Change LtdFellow, Centre for Management Development, London Business SchoolTake Hold of Your Future
  2. 2. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 mostinfluential business thinkers alive today (Thinkers 50)Future of Telecom in EmergingMarkets - Keynote for Sintel (2012)500 videos of keynoteswww.youtube.com/pjvdixonover 4 million viewswww.globalchange.com14 million unique visitors
  3. 3. Telco-Bank COLLISIONConsumers - Technology - Business Models
  4. 4. TRENDS                                                                      RELATED  AGILITY                                                                          STRATEGY  
  5. 5. • Click  to  edit  Master  text  styles10
  6. 6. $40bn a month
  7. 7. 13
  8. 8. Text
  9. 9. Touch, Voice,Gesture,Thought Control
  10. 10. The future is aboutEMOTION
  11. 11. 23
  12. 12. 24
  13. 13. 80%  lost  in  10  seconds  
  14. 14. 80%  reacBng  in  0.5  second  
  15. 15.                
  16. 16. CONVERGEOR DIVERGEAll innovation is aboutdoing things differently
  17. 17. 29
  18. 18. 33%  in  UK  don’t  watch  live  TV
  19. 19. 70%  UK  bandwidth  =  YouTube  +  BBC  Neflix  video  streams  =  25%  US  bandwidth  (27m  users)•Allow or Block ?
  20. 20. Some  users  in  France  >  30  gig  in  days
  21. 21. MulB-­‐channel  Singapore
  22. 22. PAYMENTEcosystem
  23. 23. • Home• Work• Online• Offline• Sales• Entertain• Phone• Mobile• Chat• Social web• Mobile• TV / videoONECUSTOMER
  24. 24. Why Searchhad to change
  25. 25. 1  trillionpages  a  month
  26. 26. 46
  27. 27. "Perfection!,"  TripAdvisorMember, Sept 13, 2012 This wasthe most beautiful hotel. Delightful,all perfect.We will stay again v soon."Terrible! TripAdvisorMember, Nov 10, 2011 Terribleplace, rats, dirty, noisy - sick with foodpoisoning for 2 weeks. Nearly died.
  28. 28. 49
  29. 29. Google Mobile Wallet Monetise (mobile payments for banks) Square startup $3bn valuation100  mobile  payment  pla]orms  launched  in  last  5  years
  30. 30. Four  Models  for  Mobile  PaymentsPremium SMSDirect Mobile BillingMobile web paymentsNear Field Communication51
  31. 31. >  200  million  payments>  80%  in  E  Africa  >  $170bn  in  2012>  $700bn  in  2016
  32. 32. •PayPal  -­‐  $141m  to  $4bn  from  2009-­‐11  
  33. 33. Kenya  -­‐  17m  people$9bn  pa  -­‐  >33%  GDPTanzania  9m  people35  naBon  links  via  HomeSend  Hub
  34. 34. More  in  Africa  have  access  to  mobile  than  electricitySafe-­‐keeping  more  important  than  saving  money55
  35. 35. 561.7bn  phone  users  are  unbanked
  36. 36.  >700m  Sim  cards  for  1bn  peopleS  Africa  65%  of  search  requests  at  weekends  are  on  mobile  (Google)57
  37. 37. 58
  38. 38. 59700m  phone  users  India  cards  use  also  growing  26%  a  yearIndia
  39. 39. 6080% smart phone owners in India inerested in new payments
  40. 40. 61
  41. 41. Savings,  payments,  loans,  insurance200m  will  be  newly  banked  by  2013(since  2000  -­‐  Juniper  Research)62
  42. 42. 632m  use  SQUARE  in  US
  43. 43. 64AmexMastercardiZehle>$50m  
  44. 44. 65iCache  GeodeCredit  cards  clonedOne  card  for  all  cardsFingerprint  biometricsSuccessful  apps  become  standard
  45. 45. 6633%  of  US  smartphone  users  will  use  mobile  banking  in  201390% check balances42% transfer between accounts26% pay bills49% users download bank apps
  46. 46. 67• First  mobile  near  field  payment  Canada  this  week  
  47. 47. £750  a  day  to  any  account68
  48. 48. 691.2m  downloads  80%  receivers  register  Huge  corporate  demandFree  service15-­‐20%  non  BarclaysTo  Africa  -­‐  commission  on  currency  but  no  fee
  49. 49. 70
  50. 50. Things  we  could  do  with  today’s  techusing  Google  Wallet  and  Near  Field  Tech»Buy  film  ^ckets  from  movie  poster»Tap  tag  on  product  in  WalMart  to  buy• Tap  from  one  G  Wallet  phone  to  another  to  pay  someone• Pay  for  restaurant  bill  with  a  tap  -­‐  leather  presenter  RFID• Digital  receipts  for  all  transac^ons  -­‐  instant  fraud  detect71
  51. 51. 72
  52. 52. 73• Transac^ons  >£600  billion  pa  • Credit  card  debt  >£60bn• Average  card  interest  rate  16%• 2%  commissions  worth  £12bnUK alone
  53. 53. Free mobile devicescalls / web / TV / games / pay2010                                                  2013                                  2015                                                    TelcoBanks
  54. 54. • Zettabyte = 1024 ExabytesExabyte = 1024 PetabytesPetabyte = 1024 TerabytesTerabytes = 1024 GigabytesBIGData
  55. 55. Order  or  Chaos  ?• Isis, carrier partnership signed up 6 handsetOEMs, 4 payment terminal manufacturersand 4 issuing banks - attempt for standards–Verizon Wireless, AT&T and T-Mobile, MasterCard,  Visa,  American  Express,  and  Discover• Government regulators v Wild West76
  56. 56. 5.5 billion attacks
  57. 57. Aramco - 30,000 computers hit - files lost
  58. 58. Telco-Bank 2022 VisionConsumers - Technology - Business Models
  59. 59. CASHGrowth continues - informal, untaxed, % GDP$ in circulation doubling every 10 years80% US and Euro transactions in cash
  60. 60. CHEQUESHuge decline to premium, niche service
  61. 61. CARDSHuge growth in emerging markets (credit - aspirational)Static / slow decline in developed marketsCard-based transactions increasingly on web /phoneMost retailers / customers will move first to chip andpin, click and pay, using mobile as virtual card
  62. 62. NEW “CURRENCIES”Fight for critical massMost growth in emerging nations
  63. 63. CLOUD FINANCEMobile, instant, intuitive, painless, biometric, devicelessPAY AS YOU GO for LIFE....Read, Eat, Shop, Take, Watch, Travel, Listen, Drink, WashPayment, credit, loans, savings, insurance, pensionsAny touch-sensitive biometric cloud surface
  64. 64. EXPECT CONSOLIDATIONRegional / global scaleOnly room for max 3 global retail payment systemsRegulators / compliance costs will growAlliances, partners, co-opetition - NEED FOR SPEED
  65. 65. •Individuals•Family•Business•Community•Wide WorldMaking Life Bettergroup - teams - customers - partners
  66. 66. Patrick Dixon is Chairman of Global Change Ltd,Author of 15 books and has been ranked one of the 20 mostinfluential business thinkers alive today (Thinkers 50)Future of Telecom in EmergingMarkets - Keynote for Sintel (2012)500 videos of keynoteswww.youtube.com/pjvdixonover 4 million viewswww.globalchange.com14 million unique visitors

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