Process improvement platform

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Process improvement platform

  1. 1. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Improving Tasks at the Individual Level 08-10-12 Process Improvement Platform Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst
  2. 2. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Why Process Improvement Background: 8-14-12 •Was asked to perform a daily task that involved manual inputting (30 minutes to an hour a day) •Understood that the task could be made easier utilizing technology •If this, then WHAT ELSE? Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst
  3. 3. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura First Suggestion Proposal Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 1. Monthly process review overview • Encourages employees to assess their tasks for inefficiencies and create individual improvements • Process Improvement Assessment Platform.docx • Process Improvement FAQ can suggestions on ways to improve processes : FAQ-Process Improvement.pdf
  4. 4. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Proposal Second Suggestion 2. Biweekly Personal Development •30 minutes every other Friday •Work on excel, access, VBA skills •Go through structured programs to measure growth Full proposal: Proposal Evaluation.docx
  5. 5. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Goals of Process Improvement Suggestions Overview 1. Have employees consistently review their tasks to find ways they can be made more efficient 2. Consult with employees on how they can make their tasks more efficient using excel or access while a process automation request is underway 3. Facilitate the improvement of processes at a minor level throughout the firm Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12
  6. 6. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura How This Helps the Firm Potential Benefits Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Suggestion One •A monthly process review assessment could: •Eliminate more inefficiencies which waste time or are prone to error •This thus: •Saves the firm money and improves employee productivity
  7. 7. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura How This Helps the Firm Potential Benefits Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Suggestion Two •A bi-weekly continuing education section could: •Facilitate growth of value-added skills for each employee •Enable employees to use these new skills to improve processes •This thus: •Saves the firm money and improves employee productivity •Gives employees marketable new skills
  8. 8. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura End of Day Process Improvement Trial Run Patrick Diamitani-Summer Analyst 8-14-12 Prime Brokerage Middle Office Nomura Securities International Americas Was given the green light to test this initiative. •Previous process: •35-40 minute wait period between tasks for a total of 45-50 minutes •Subject to human error •Improved process: •Using Excel techniques: eliminated significant waiting period. 5 minute task completion with two minute error review Demonstration: ....Cash PBEnd of Day Check Out.xlsx
  9. 9. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura End of Day Process Improvement Trial Run Patrick Diamitani-Summer Analyst 8-14-12 Prime Brokerage Middle Office Nomura Securities International Americas Problems Within Trial Run: 1. The information that I am looking for does not completely match the information that comes from the computer. Therefore, a manual quick-check is still needed. 2. An issue with the excel document occurred and I did not have the Excel acumen to resolve it.
  10. 10. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura End of Day Process Improvement Trial Run Patrick Diamitani-Summer Analyst 8-14-12 Prime Brokerage Middle Office Nomura Securities International Americas Possible Solutions to Problems: 1. Consult with employees responsible for sending out data and find out which datum will always align with the MOB platform and which won’t; reducing time spent checking errors. 2. Develop a greater excel skill set to be able to correct minor and major issues that come up within the spreadsheet.
  11. 11. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Idea: Develop an innovative tutorial creating program. Instead of having each employee create a sop for each one of their tasks, develop or utilize a program that can act as an internal screen camera and recording device. Here is how it could work:
  12. 12. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Step 1 An individual initiates the program and begins his or her task. The program activates its internal camera and records all actions being performed on the screen.
  13. 13. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Step 2 As the individual completes each step of the task, have the individual speak into a microphone and describe the step that they are completing. Each time the employee is finished with a certain step, have the employee click, “screenshot.”
  14. 14. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Step 3 Afterwards, incorporate a voice-to-text translation system to match the speakers’ words with the step taken and the screen shot. This can create a SOP that can be read as a transcript instead of viewed as a video.
  15. 15. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Step 4 When the employee is finished with the task, they can then press the, “create tutorial” function. This can then create a step by step tutorial which allows any viewer to watch a task being done and listen to the instructions. At the beginning the employee should also explain the purpose of the task, how it relates to the rest of the group and how it helps the business, so the view can grasp a fuller understanding of the task and concept.
  16. 16. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Feasibility There are several pieces of technology that currently exist that may help make this program a reality. The first is the existence of video-tutorial creation program. CamStudio (camstudio.org) is a program which essentially already does steps 1-4 minus the voice to text translation process for creating documents via the tutorial.
  17. 17. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Feasibility The second piece of technology is voice-to-text software. There are dozens of voice- to-text software programs that translate human speech into text. The key is to combine both programs into a unique new software or hardware to create a more complete tutorial creating system.
  18. 18. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Benefits •This system can then be applied for every task set across the business and uploaded into a master database. •The database can aid in the training process for analysts and new hires and allow employees to handle critical tasks upon the absence of a team member or use free time to finish day to day tasks that they may otherwise wait for other team members to do.
  19. 19. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Tutorial Building System Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Benefits •There is a potential for increased efficiency across all groups, saving time for employees and money for the business. •Additionally, such a program can be used industry-wide as an efficient training program and licensed to other firms throughout multiple industries.
  20. 20. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Voice-to-Text Trading Platform Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Idea Using the same voice-to-text concept, this platform could host a database of common terminology used by traders who trade verbally. When a trader verbally submits an order, the system can match the words with the relevant terminology (possibly determining the context), and create the written order.
  21. 21. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Voice-to-Text Trading Platform Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Purpose Help operations officials if traders don’t correctly input orders Create a more accurate process for matching trades with counterparties (if the counterparty has the same platform) Create a licensing opportunity to increase reputation across the Street
  22. 22. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Voice-to-Text Trading Platform Potential Innovations Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Feasibility Unsure, however, voice-to-text translating system could be synced to current trading applications, including execution, clearing and settlement platforms. Operations personnel can check to make sure there are no computer errors which would have caused terminology to be mixed up.
  23. 23. STRICTLY PRIVATE AND CONFIDENTIAL © Nomura Thank You Prime Brokerage Middle Office Nomura Securities International Americas Patrick Diamitani-Summer Analyst 8-14-12 Thank you for taking the time to get to know me and train me this summer. Thank you also for allowing me to go through with my proposals and present them to you and I hope you evaluate the two “innovations” I have laid out before you. I’ve had a great experience and I will always call Nomura home. -Patrick 

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