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Cultivating High Performing Teams in Hypergrowth (TuringFest Edinburgh Aug 2019)

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Cultivating High Performing Teams in Hypergrowth (TuringFest Edinburgh Aug 2019)

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N26 is on a mission to build the bank the world loves to use. Not only is its customers rapidly growing (from 450K to 3.5M 24 months) but the product and tech team has almost quadrupled in that time to more than 250 people. In this talk, Patrick will share lessons learned sowing the seeds and fertilising an environment to cultivate high performing teams in a hypergrowth environment. We will look at balancing structures to maximise autonomy and alignment, explicit trade-offs in centralised versus decentralised thinking and how we’ve managed to rapidly expand a team and still ship product at a rapid pace.

N26 is on a mission to build the bank the world loves to use. Not only is its customers rapidly growing (from 450K to 3.5M 24 months) but the product and tech team has almost quadrupled in that time to more than 250 people. In this talk, Patrick will share lessons learned sowing the seeds and fertilising an environment to cultivate high performing teams in a hypergrowth environment. We will look at balancing structures to maximise autonomy and alignment, explicit trade-offs in centralised versus decentralised thinking and how we’ve managed to rapidly expand a team and still ship product at a rapid pace.

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Cultivating High Performing Teams in Hypergrowth (TuringFest Edinburgh Aug 2019)

  1. 1. Cultivating High 
 Performing Teams 
 in Hypergrowth @patkua TuringFest (August 2019)
  2. 2. The first bank 
 you’ll love @patkua
  3. 3. Banking, this beautiful @patkua
  4. 4. #leader #coach #architect #developer #life-long-learner #author #cto We’re hiring in Barcelona, Berlin, & Vienna & NYC! https://n26.com/jobs/ Chief Scientist, former CTO @patkua
  5. 5. thekua.io/evolarch thekua.io/twtl thekua.io/retrobook Chief Scientist, former CTO @patkua
  6. 6. Tech Lead CourseBook Newsletter for leaders in tech http://thekua.io/twtl http://thekua.io/techlead-course Some of my creations @patkua http://levelup.thekua.com
  7. 7. Lessons Learned Our Solution Our Hypergrowth
 Challenge @patkua
  8. 8. Our Hypergrowth
 Challenge @patkua
  9. 9. @patkua
  10. 10. @patkua
  11. 11. @patkua
  12. 12. Hypergrowth Source: https://blog.drift.com/what-is-hypergrowth/ @patkua
  13. 13. Hypergrowth feels 
 like you’re building 
 the rocket as its flying “ @patkua
  14. 14. IN NUMBERS (Q2’17 to now) Customers 450K to 3.5M+ Employees 400 to 1300+ Offices 1 to 5 Tech Employees 1x to 6x @patkua
  15. 15. Start Up Scale Up @patkua
  16. 16. Our Hypergrowth
 Challenge Our Solution @patkua
  17. 17. Reactive Copy-Paste Strategic Alternatives @patkua
  18. 18. Project Aristotle High Performance @patkua
  19. 19. Trust @patkua
  20. 20. @patkua
  21. 21. “You manage things; you lead people - Admiral Grace Hopper@patkua
  22. 22. My approach? Observe Orient Decide Act -John Boyd’s OODA Loop@patkua
  23. 23. Retrospectives @patkua
  24. 24. 1-1s @patkua
  25. 25. Where are the gaps? @patkua
  26. 26. T O M arget perating odel@patkua
  27. 27. T O M arget perating odel Where do we want to be? @patkua
  28. 28. T O M arget perating odel How do we want to work? @patkua
  29. 29. T O M arget perating odel A guide, not a recipe @patkua
  30. 30. “All models are wrong, some are useful” - George E.P. Box “ @patkua
  31. 31. Principles ScaleableAutonomy & Alignment Bright Future Sustainable Fast feedback Clarity & Flexibility @patkua
  32. 32. 1.0 (Dec ’17) @patkua
  33. 33. Improve stability Support engineers Scaleable processes1.0 (Dec ’17) @patkua
  34. 34. Before After 1.0 (Dec ’17) @patkua
  35. 35. 1.0 (Dec ’17) @patkua
  36. 36. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18)
  37. 37. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) Before
  38. 38. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) Before After
  39. 39. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18)
  40. 40. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  41. 41. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  42. 42. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  43. 43. 1.0 (Dec ’17) @patkua 1.1 (Aug ’18) 1.2 (May ’19)
  44. 44. Elements Where are we? Why? “What’s in it for me?” Vocabulary New roles, processes & structures Next steps T O M arget perating odel @patkua
  45. 45. Our Hypergrowth
 Challenge Lessons Learned Our Solution @patkua
  46. 46. @patkua
  47. 47. Priorities Customer Impact Business Impact @patkua
  48. 48. Do Repeat Yourself @patkua
  49. 49. Fast enough @patkua
  50. 50. Hypergrowth Impact? Pace can be 
 overwhelming Concurrent Emergencies More stress @patkua
  51. 51. Hypergrowth Impact? Improvements very visible Improvements very visible Opportunities for people growth Multiple companies More to celebrate @patkua
  52. 52. Our Hypergrowth
 Challenge Lessons Learned Our Solution @patkua
  53. 53. @patkua
  54. 54. We’re hiring in Berlin, 
 Barcelona, Vienna & NYC! https://n26.com/careers Thank you @patkua

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