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Critical elements of an effective claim management process
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  1. 1. Scope change tracking with Project System Claim Management Pramod Patil Session code 2812, Thursday, May 16, 2013 - 1:45 PM - 2:45 PM 1
  2. 2. LEARNING NTTDATA & Global SAP Practice Project Scope Change Management Use of Project System Claim Management WBS-PPM-Claim Management connected Usability in consideration Implementation challenges Reporting 2
  3. 3. NTTDATA & Global SAP Practice World’s sixth largest IT Service provider & systems integrator Founded 1967 in Japan as the technology arm of the NTT Group $15B in annual revenues 60,000 professionals operating in 36 countries More than 10,000 employees in India Serving 80 of the Global Top 100 organizations 3
  4. 4. NTTDATA & Global SAP Practice Appl. Delivery Center Core and Advanced SAP Technologies | In depth business expertise in 17 Industries | Proven Methodology and Toolsets | 21 Delivery Centers with 2,700+ offshore resources | Highest process Global delivery provides high quality around-the-clock services for 2,500 clients in all global regions with scalable services Data & Appl. Delivery Center ► Solution driven trusted end-to- end lifecycle partner ► Balanced delivery model with large onsite and scalable near- and offshore ► Integrated service delivery approach for small, medium and large enterprises ► Client options include service level and value realization based engagement models in projects and managed services. Partner Center SAP professionals acrossSAP professionals across 6,100+6,100+ 3232CountriesCountries SAP professionals across 6,100+ 32Countries 4
  5. 5. PROJECT SCOPE CHANGE MANAGEMENT Delivery difficulties Price variation Unforeseen capacity difficulties Cost overrun Escalations Additional budget Changes in requirement Issues with Quality & Compliances 5
  6. 6. PROJECT SCOPE CHANGE MANAGEMENT When the scope change occurred What was cause of variance What is opportunity Who is responsible – Person, Group or Org. How much is cost impact What actions and tasks to be initiated When? What? Who? How? How much? 6
  7. 7. PROJECT SYSTEM CLAIM MANAGEMENT Project System supports Claim Management. Claims to document variances from your project. Project specific notification. Claim notification Documentation of changes Deviations in Project Workflow Cost Planning Long text Business partners Cost integration Status 7
  8. 8. PROJECT SYSTEM CLAIM MANAGEMENT Partner Type – Internal & Customer Content – Description, Long text Assignments – WBS, Portfolio Item, Bucket and Sub- bucket Costs – Estimated Cost, Required cost, Expected Revenues, GM % Responsible Business Partner – PMO, Customer, etc Status and Actions Information Captured 8
  9. 9. PROJECT SYSTEM CLAIM MANAGEMENT Project Change Change Notification Impact Approve Change Update Project Project member Capture Project manager Create Specialist Analyze Approver Approve Specialist Update NWBC user interface NWBC as user interface WBS from base ECC system Portfolio item, Region and Country from PPM Reporting in NWBC 9
  10. 10. PROJECT SYSTEM CLAIM MANAGEMENT Status Management and Workflow System status to control Business transactions User status to define change management process Standard workflow for approval process Notification to person responsible Notification for task follow-up 10
  11. 11. PPM – WBS – SCOPE CHANGE CONNECTED PPM for Project Management and PS – WBS for Finance and controlling Enhanced scope change notification to capture Portfolio data Notification strategy with respect to PPM project management Cost Planning integration 11
  13. 13. USABILITY Role based access in NWBC Single user interface Workflow driven process steps Local as well as Remote access Project management and WBS Personalized report layout and filtering with respect various aspects 13
  14. 14. USABILITY Role based access in NWBC user interface Create, change and display transaction as part of Project manager menu When calling from Project view automatic creating of scope change record with default values. 14
  15. 15. USABILITY 15
  16. 16. USABILITY 16
  17. 17. REPORTING Standard Reporting in ECC Reporting with BW 17
  18. 18. IMPLEMENTATION CHALLENGES Usability Process standardization Scope change accounting with respect to Portfolio and Project Management Integration between PPM and PS Claim management 18
  19. 19. BUSINESS BENEFITS User acceptability Project change management process standardization Effective processing of project changes Opportunity identification Change record prioritization within Project, Country and Region Internal responsibility based on Cost, Revenue and GM 19
  20. 20. 20
  21. 21. THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: 2812 For ongoing education on this area of focus, visit 21
  • MohamedAbbas81

    Sep. 6, 2017


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