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Case study: Generating feedback fromchildren and young people


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Amy's presentation outlining work to generate feedback about healthcare from children and young people. Presented at the Patient Opinion Yorkshire and Humber event on 25.01.11

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Case study: Generating feedback fromchildren and young people

  1. 1. A case study: <ul><li>Listening to children and young people </li></ul>
  2. 2. … a quarter of the Central Manchester University NHS Foundation Trust … they see 135,000 children a year, and are regional and national specialists. … Tessa Davis, Paediatric Registrar, Project lead Royal Manchester Children’s Hospital
  3. 3. 2 half days, one in General Outpatients, one in Haematology and Oncology
  4. 9. Lesson’s to learn… <ul><li>1. </li></ul><ul><li>motivated and enthusiastic champions </li></ul><ul><li>are a force to be reckoned with! </li></ul>
  5. 10. <ul><li>2. </li></ul><ul><li>you can safely assume people are </li></ul><ul><li>‘ filled with feedback’ and desperate to </li></ul><ul><li>tell you what they think </li></ul>
  6. 11. <ul><li>3. </li></ul><ul><li>be creative, find ways to generate </li></ul><ul><li>feedback that suit who you’re talking </li></ul><ul><li>to </li></ul>
  7. 12. <ul><li>4. </li></ul><ul><li>this is time spent wisely, and is so </li></ul><ul><li>worthwhile </li></ul>
  8. 13. <ul><li>5. </li></ul><ul><li>have fun. seeking feedback might be a </li></ul><ul><li>part of your job, but it doesn’t have to </li></ul><ul><li>feel like hard work! </li></ul>
  9. 14. <ul><li>want do something similar? </li></ul><ul><li>[email_address] </li></ul><ul><li>0114 281 6256 </li></ul>