Quality Principals  and  its  application to Project Management Presented by:  Gaurav Pathak
Which one is a better  Quality  Cloud? <ul><li>Features </li></ul><ul><li>Supports Windows and RHEL </li></ul><ul><li>Comm...
Answer <ul><li>The Answer is, you can’t tell </li></ul><ul><li>Requirement specifications of two clouds will tell why. </l...
Quality vs Grade <ul><li>Quality  is “The degree to which a set of inherent characteristics fulfils requirements”.  </li><...
More on Quality <ul><li>Conformance to requirements – Deming </li></ul><ul><li>Fitness to use – Juran </li></ul><ul><li>Ot...
Cost of Quality
Inspection vs Prevention <ul><li>Inspection – Checking  whether the end product, result, or component meets Quality requir...
Few takeaways from QA discipline <ul><li>Catching errors before they occur </li></ul><ul><ul><li>Bad parts result in bad p...
Project Quality Management <ul><li>PMI has identified following Project Quality Processes </li></ul><ul><li>Quality Planni...
Project Quality Management <ul><li>Planning </li></ul><ul><li>Identifying  Quality requirements / standards for the projec...
<ul><li>Assuring </li></ul><ul><li>Auditing  the Quality requirements and the results from quality control measurements to...
<ul><li>Controlling </li></ul><ul><li>Monitoring and recording  results of executing the quality activities to assess perf...
Putting it all together <ul><li>How quality Management fists into the project. </li></ul>
Conclusion
Thank You
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Quality Principals and its application to project management

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Quality Principals and its application to project management

  1. 1. Quality Principals and its application to Project Management Presented by: Gaurav Pathak
  2. 2. Which one is a better Quality Cloud? <ul><li>Features </li></ul><ul><li>Supports Windows and RHEL </li></ul><ul><li>Command line management interface </li></ul><ul><li>Load Balancing – No </li></ul><ul><li>Firewall - No </li></ul><ul><li>Live chat support in website - No </li></ul>Cloud 1 Cloud 2 <ul><li>Features </li></ul><ul><li>Supports Windows, RHEL, CentOS, Ubantu, Fedora </li></ul><ul><li>Graphical management interface </li></ul><ul><li>Load Balancing – Yes </li></ul><ul><li>Firewall - Yes </li></ul><ul><li>Live chat support in website – Yes </li></ul>
  3. 3. Answer <ul><li>The Answer is, you can’t tell </li></ul><ul><li>Requirement specifications of two clouds will tell why. </li></ul><ul><li>Cloud2 </li></ul><ul><li>Designed for multi-OS users. </li></ul><ul><li>Management interface designed for techie and non-techie users. </li></ul><ul><li>Focuses on catering to requirements of mid and large enterprises. </li></ul><ul><li>Guarantees 99% uptime </li></ul><ul><li>Cloud1 </li></ul><ul><li>Designed for Windows and RHEL users only. </li></ul><ul><li>Management interface designed for techie users who like working with command line management interface. </li></ul><ul><li>Focuses on catering requirements of developers and startup businesses. </li></ul><ul><li>Guarantees 99% uptime. </li></ul>Quality is conformance to requirements .
  4. 4. Quality vs Grade <ul><li>Quality is “The degree to which a set of inherent characteristics fulfils requirements”. </li></ul><ul><li>Grade is “a category or rank used to distinguish items that have the same functional use (e.g., “hosting cloud servers”), but different technical characteristics (e.g., different clouds may support different number of operating systems)”. </li></ul><ul><li>A Low Quality product or service is always a problem. But a Low Grade product may only mean that it does not have enough features. </li></ul>
  5. 5. More on Quality <ul><li>Conformance to requirements – Deming </li></ul><ul><li>Fitness to use – Juran </li></ul><ul><li>Other quality principals coined by Deming. </li></ul><ul><ul><li>the system of quality is prevention </li></ul></ul><ul><ul><li>the performance standard is zero defects </li></ul></ul><ul><li>Quote </li></ul><ul><ul><li>Quality is Free - Deming </li></ul></ul>
  6. 6. Cost of Quality
  7. 7. Inspection vs Prevention <ul><li>Inspection – Checking whether the end product, result, or component meets Quality requirements. </li></ul><ul><li>Keeping errors out of hand of customers. </li></ul><ul><li>Prevention – Ensuring that the end product or result meets Quality requirements. </li></ul><ul><li>Keeping errors out of process. </li></ul><ul><li>Inspection = Quality Check </li></ul><ul><li>Prevention = Quality Assurance </li></ul><ul><li>QUALITY MUST BE PLANNED, DESIGNED AND BUILT IN, NOT INSPECTED IN! </li></ul>
  8. 8. Few takeaways from QA discipline <ul><li>Catching errors before they occur </li></ul><ul><ul><li>Bad parts result in bad products </li></ul></ul><ul><ul><li>Bad process turn good product or service into bad ones </li></ul></ul><ul><li>Developing trusted suppliers </li></ul><ul><ul><li>Verifying quality with supplier self survey </li></ul></ul><ul><ul><li>Knowing your responsibilities as buyer </li></ul></ul><ul><li>PLAN-DO-CHECK-ACT Cycle </li></ul><ul><ul><li>Focus on improving process </li></ul></ul><ul><ul><li>Process improvement is continuous cycle of activities that make process better and better over time </li></ul></ul><ul><li>Getting what you really need with product or service specifications </li></ul><ul><ul><li>Creating clear specifications </li></ul></ul><ul><ul><li>Avoid extras (gold plating) in specifications </li></ul></ul>
  9. 9. Project Quality Management <ul><li>PMI has identified following Project Quality Processes </li></ul><ul><li>Quality Planning </li></ul><ul><li>Quality Assurance </li></ul><ul><li>Quality Control </li></ul>
  10. 10. Project Quality Management <ul><li>Planning </li></ul><ul><li>Identifying Quality requirements / standards for the project and product, and documenting how the project will demonstrate compliance . </li></ul><ul><li>Question to ask </li></ul><ul><li>What is Quality. How will we ensure it? </li></ul><ul><li>Example </li></ul><ul><li>Defining 99% uptime as Quality objective of our Compute Cloud. </li></ul>
  11. 11. <ul><li>Assuring </li></ul><ul><li>Auditing the Quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used. </li></ul>Project Quality Management <ul><li>Question to ask </li></ul><ul><li>Are we following the standards? </li></ul><ul><li>Focus on process </li></ul>
  12. 12. <ul><li>Controlling </li></ul><ul><li>Monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. </li></ul>Project Quality Assurance <ul><li>Question to ask </li></ul><ul><li>Are we meeting the standards? </li></ul><ul><li>Focus on deliverables </li></ul><ul><li>Tools </li></ul><ul><li>Cause and effect diagrams </li></ul><ul><li>Control charts </li></ul><ul><li>Histogram </li></ul><ul><li>Perato Chart </li></ul>
  13. 13. Putting it all together <ul><li>How quality Management fists into the project. </li></ul>
  14. 14. Conclusion
  15. 15. Thank You

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