Survey results: How are cities’ operations being affected
by the COVID-19 outbreak?
See the results and key takeaways on how the cities Passport surveyed
are preparing for the new normal

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What has been the most pressing mobility challenge for you to
address as a result of COVID-19?
KEY TAKEAWAYS
The pandemic’s effect on revenue continues to be a
trend across many industries.
Citizen safety is also a major concern. Providing digital,
contactless payment options for parking can help
support community health and hygiene.

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How is your city changing your curb management strategy to
support essential business functions?
KEY TAKEAWAYS
The majority of respondents have shifted their curb
management strategy by eliminating fees for
parking. As operations begin to pick up, cities with a
digital parking operating system can manage
parking rates efficiently and from one secure place.
To support restaurants and local businesses still
operating, some cities have turned paid parking
zones into temporary loading zones for pickup and
delivery.

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How has your city’s enforcement strategy shifted in response to
COVID-19?
KEY TAKEAWAYS
Some operations have halted their enforcement
entirely, while others are shifting their focus to
safety-based enforcement only.
Enforcement officer safety is also a top of mind
concern. Some cities are routing high-risk enforcement
officers to safer, less-publicly exposed environments
and tasks.

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How has your city’s scooter strategy shifted in response to
COVID-19?
KEY TAKEAWAYS
For respondents that have scooters in their city,
scooter strategy has shifted to reflect the challenges
created by reduced transit service. In these cases,
scooters can be used as an equitable mobility
option for underserved areas.