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How To Survive The Great Digital Migration

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Digital transformation is a top priority for business executives, but most organizations don’t have the skills or know where to go to make sure employees are able to handle the future challenges of digital business. In the midst of this migration to digital, BPM programs are adopting new technologies - such as robotic automation, cognitive intelligence, IoT, and mobile - at a rapid pace to meet the demands of internal and external customers. To capitalize on these new technologies, business process leaders need to build new technology skillsets that prioritize design thinking, digital experimentation, data science, and digital business automation. This session will share next generation strategies and examples for building the future digital workforce.

Published in: Leadership & Management
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How To Survive The Great Digital Migration

  1. 1. How To Survive The Great Digital Migration April 18, 2017
  2. 2. © 2017 Digital Fast Forward, LLC 75% Of BPM Programs Won’t Survive The Shift To Digital
  3. 3. © 2017 Digital Fast Forward, LLCSource: January 2016,“Future Of Jobs” report,World Economic Forum
  4. 4. © 2017 Digital Fast Forward, LLC “Now we have to compete against new disruptive startups that are hiring kids fresh out of college drinking loads of Mountain Dew!” (CIO @ Global Insurer)
  5. 5. © 2017 Digital Fast Forward, LLC Digital Gold Rush Digital Drought Tech CX Startup Less than 20% of companies have the internal skills and culture needed to drive digital innovation.* *Source: Forrester
  6. 6. © 2017 Digital Fast Forward, LLC DigitalWorkforce Definition Technology leaders, practitioners, and users within an organization who are empowered to define, shape, and execute the strategy for engaging and delighting customers across existing and emerging digital channels. Source: Digital FastForward
  7. 7. © 2017 Digital Fast Forward, LLC
  8. 8. © 2017 Digital Fast Forward, LLC “AT&T’s competitors are not just Verizon and Sprint, but also tech giants like Amazon and Google. For the company to survive in this environment, [AT&T] needs to retrain its 280,000 employees so they can improve their coding skills, or learn them, and make quick business decisions based on a fire hose of data coming into the company.” Source: February 13, 2016 ,“Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, NewYork Times article AT&T Gets It…
  9. 9. © 2017 Digital Fast Forward, LLC United, not so much… Source: Providence Journal, Dave Granlund
  10. 10. © 2017 Digital Fast Forward, LLC DigitalWorkforce Migration Hire New Talent Outsource Innovation Reinvent Workforce
  11. 11. © 2017 Digital Fast Forward, LLC @passion4process @passion4digital @passion4design @passion4passion
  12. 12. © 2017 Digital Fast Forward, LLC “How do we shift our entire team of 80 process experts to become design thinkers?” (VP of Process @ An African Bank)
  13. 13. © 2017 Digital Fast Forward, LLC New Challenges, New Tools Experiment ??? Implement Agile/ Scrum Maintain Water- scrum-fall
  14. 14. © 2016 Digital Fast Forward, LLC LearnDesign Validate Brainstorming, observation, hypotheses design Design sprints, lean startup, low- code prototypes Lean canvas, objectives and key results (OKRs)
  15. 15. © 2016 Digital Fast Forward, LLC It’s not just about what you learn, but how you learn it.
  16. 16. © 2016 Digital Fast Forward, LLCInteractive Immersive
  17. 17. © 2016 Digital Fast Forward, LLC Case Study: Global Food Company Big Challenge: •  Build Digital Center of Excellence in Silicon Valley •  Retrain technology roles to deliver digital innovation Big Results: •  Tripled volume of new digital innovation ideas •  Accelerated speed to greenlight digital projects
  18. 18. © 2017 Digital Fast Forward, LLC “You want me to do what?”
  19. 19. © 2017 Digital Fast Forward, LLC Paths To Digital Innovation We put together a digital escape room…
  20. 20. © 2017 Digital Fast Forward, LLC …and here’s what we learned •  People love to have fun while learning new s#!t •  Competition drives faster and deeper learning •  Groaning zombies create learning froth
  21. 21. © 2017 Digital Fast Forward, LLC Digital Platforms Must Evolve To Support Experimentation Digital WorkforceAI Robotics Low-code IoT Mobile Rapid Prototyping OKR Management Hypothesis Boards
  22. 22. © 2017 Digital Fast Forward, LLCSource: Ash Mayura, Lean Stack (www.leanstack.com)
  23. 23. © 2017 Digital Fast Forward, LLC Let’s help our customers find greener digital pastures
  24. 24. © 2017 Digital Fast Forward, LLC Thank You! info@digitalfastforward.com www.digitalfastforward.com @digitalfastfwd Thank You!

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