Creating a Culture of Innovation


Published on

This presentation describes some "do's and don'ts" to create and sustain innovative teams. References to the design thinking approach to discovering breakthrough innovations, whether for new products or better business processes.

Anne Gold and I presented this at the 2014 Minnesota High Tech Association 2014 Spring meeting.

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Kids aren’t quick decision makers. “When you force them through a line quickly where they have to assemble these components on their tray, they sit down and they’re like, ‘These veggies, meh. I’m throwing that away,’”

    IDEO suggested students go to recess first to work up an appetite.

    soft lighting and ambient music, they’ll sit down a series of round tables and will be served their meal family-style, starting with the vegetable.
    There are no lines. Instead, carts of food come around to each table, serving the students different courses in a set sequence to encourage them to finish what’s on their plates. At such a young age, mealtime is a teachable moment, so every students gets a turn to be table captain, allows them to help serve the food and show responsibility.

    IDEO found that if you removed food from its packaging and put it in a bowl, students responded more positively to it. “We served exact same food the cafeteria served, and all of the students said, ‘This isn’t the same food,’” recalls Stafford.
  • Creating a Culture of Innovation

    1. Creating a Culture of Innovation IT’S MORE THAN OPEN OFFICES AND FREE COFFEE
    2. Draw your face
    3. Draw your face With your non- dominant hand!
    4. Who Are We? John WoodworthAnne Gold
    5. Definitions
    6. What’s the Difference? Invention Innovation
    7. Innovation is profitable. It drives growth. Innovation improves platforms. Innovation requires us to ‘think different.’
    8. Collaboration
    9. Cooperation is driven by self-interested, disconnected people. Collaboration: working for a shared vision. The bedrock for creativity.
    10. Web 2.0 Enterprise 2.0  Social media infrastructure “for the inside”  Content from anyone  Rich media  Bound by culture and norms of the enterprise “Knowing what other people know”
    11. Innovation Essentials
    12. Passion
    13. Trust
    14. Autonomy
    15. Networks (The real network, not the org chart)
    16. Innovation Infrastructure
    17. Spare Parts (Be a little less tidy) Courtesy St. Paul Almanac
    18. Design Thinking  Rely on empathy and observation  Don’t ask for features; look for problems.  Foster intuition  Refine your concepts via prototyping  Customers prototype with the engineers
    19. Example: How to get kids to eat school lunch? Courtesy WIRED
    20. San Francisco Unified School District had a problem  Only 40% of students eating school lunch  Expensive  Invited IDEO  Never asked the students what they want.  “Student Centered Design”  Rethink assembly line – went for dinner table  Students serving students  Veggies first  “System”  “experience * How to Reinvent the School Lunch and Get Kids to Eat Better
    21. “It’s changed our vocabulary so now we’re talking about the end user and R&D,” “We’re thinking about tinkering as a means to better a outcome.”
    22. The Power of ‘And” Magnification
    23. Benjamin Franklin Was an… Author and?
    24. Benjamin Franklin Was a… Author Publisher and?
    25. Benjamin Franklin Was an… Author InventorPublisher and?
    26. Benjamin Franklin Was a… Author Inventor DiplomatPublisher and?
    27. A Polymath!
    28. All ideas have merit They are an opportunity for hybridization… … and energy A good concept embraces many ideas Cherish them Courtesy Style Magazine
    29. How To Kill Innovation in Your Company
    30. The Power of ‘But” Elimination
    31. Benjamin Franklin Was an… Author yeah, but he was really a …
    32. Benjamin Franklin Was a… Publisher yeah, but he was really an …
    33. Benjamin Franklin Was an… Inventor yeah, but he was really a …
    34. Benjamin Franklin Was a… Diplomat
    35. Insisting on a single truth is a way to filter out uncertainty. And paths to insight
    36. Standardize Innovation  Use a lot of workflows  Create “idea databases” that require sharing approval  Ask about ROI early on  Make it part of a quality regime like Six Sigma
    37. Be Tidy – Eliminate Old Stuff  Get rid of mistakes. Or hide them.  Eliminate variation  “Clean-up Days”  “Managed email”  End-to-end ERP
    38. Ignore the Muggles
    39. Insist on Perfect Information  Call it ‘requirements’  And then prioritize  You’ll never get a breakthrough  A form of CYA
    40. Your Innovation Advantage
    41. Treasure Hiding in Plain Sight  Customer complaints  Service metrics  Sourcing contracts  Little data is Big data  Sift through the mundane  Be an alchemist
    42. Established Companies Have YEARS of Knowledge  Competitive advantage over small, newer companies  Most knowledge is not digitized  “Physics of knowledge.” We assumed inert information is useless; it just needs to be rediscovered and stirred up Data > Facts > Knowledge > Wisdom
    43. You Have Amazing People  Clerks, executives, accountants, production workers ... … all have eyes, brains and hands  They have untapped ideas.  Imagine what would happen if they “collided?”
    44. Your Innovation Kit
    45.  Camera (look)  Count to Seven (listen)  Marker (offer control)  Use “And”  Coffee  Toy Box  Home Base
    46. And This Book!
    47. Questions?