SandyInteractive – 10 min (all)Why – 10 min (all)translation key – 10 min (Lu)Implementation – 20 min (Nicole/Sandy)Next steps – 5 (Sandy)Q&A – 5ish (all)
Nicole talk; Sandy writeInteractiveWho are you – cataloger? Public service? Management?What is good about Dewey?What is bad about Dewey?Why wouldn’t you want to get rid of Dewey? What would make you want to make the change?
SandyEmpower patronsMaking useof the collection – roiWhat’s the next step?
Sandy What about the Children!?!?
Sandy66% of library patrons “felt intimidated” by a classification system, like Dewey, that they don’t understand well63% of their patrons “want to go straight to the right shelf without having to look anything up”
SandyThe library has changed in so many ways! It is now time to address how patrons find books in the library!
NicolePortola Valley Library was chosen as the first branch to implement FindIt! It’s a library in a small, affluent community of about 5,000 people. Our building is LEED Platinum certified and about 5 years old. It was a good place to start as it already had some gondola style shelving that would work with the pilot, and the collection we were working with was only XXXX volumes
NicoleGoing into the implementation stage, I tried to communicate as much as possible to my staff the importance of FindIt! being a pilot at Portola Valley. This means a lot of things, but most importantly it means that it’s not going to be perfect. Staff should expect things to start off bumpy, there should be issues for us to iron out. A pilot starts out like this…
Nicole… But eventually turns into something like this!
Secure fundingPacific Library Partnership grant was received for signage and marketingPick a catchy name!PR/MarketingPreparing staffSignagePhysical conversionEvaluation
Pick a sweet nameNo one was buying my contribution of “Borwsetastic” but wahteverOur system eventually decided to brand our new catalog as “FindIt!” as well, which staff found confusing, but patrons do not – in part because they don’t even really think about FindIt! – we need a name for it internally, but the public doesn’t necessarily care what we call our classification system.
PR/MarketingPreparing SMCL StaffSignageParticipate in the Actual ConversionEvaluation
Weed, weed, weed!Why are we going to spend time and funds labeling titles that aren’t moving and aren’t likely to? We weeded aggressively in preparation for implementation.Update on committee’s workKeeping branch staff appraised on the committee’s work was key – why are there delays? Why is the deadline at this time? What’s going on with marketing? Etc. Regular updates to branch staff about the in-depth work of the committee helped all staff engaged in the project, even when not actively working on it.Preparing staff
NicoleWe had a staff meeting (with food) that was completely devoted to FindIt!I wanted to ask good questions that would prompt my staff to go through the mental exercise of understanding why we were doing this, and have them define how we could sell it to patrons and how to handle (the inevitably very rare) complaints.Started with “Why don’t people like change?”It’s scary! It’s intimidating! I already am competent with the way things are and I don’t want to feel stupid!Then, “What can we do to help ourselves & patrons NOT feel stupid?”Staff to study classifications ahead of time, have working maps/layoutTreat it as a fun adventure when you & the patron are both unsure! – “We’ve got a new classification system -- Let’s go find what you’re looking for together!”I think that just the act of talking about why we naturally hate change, and making it OK for us to not know everything right away, acknowledging that this would be a learning process for us & patrons, was really helpful in bringing staff on board.Talk about the big WHY!Define staff role in “selling” itDevelop responses to concerns
NicoleWe talked about the drawbacks of Dewey – again, I asked questions and staff supplied the answers – and we came up with a lot of the same things that Sandy talked about earlier, the key of which was, I think, that Dewey was originally created for Librarians, NOT for the public, and isn’t user friendly to novices.
NicoleThen I asked staff to pair up and role play responses to patron questionsKey reason for the change: “We’re hoping it will be easier for you to find things you are interested in!”You don’t have to memorize numbers!We want to increase accessThere is a potential to eliminate the catalog stepThis isn’t any different than what we did with fiction, which would be filed in the 800’s under DeweyEmphasize that staff is always here to help
Steps for a Successful Physical ConversionCalculate the Shelving NeedsConversion in OPACDivide and ConquerHave fun!
NicoleHow do we PHYSICALLY go from Dewey to FindIt!?
So, Dewey is like a snake, moving through your shelves in a continuous, numerical chain
And if you chop up the snake – say, swap the 200s & the 800s – things get really confusing…
A word-based system is more like blocks that can be easily rearranged. In a word-based system, you can highlight different sections of your collection by moving them to high-traffic areas, etc. You’re also not married to one layout for eternity.I am really excited about the potential here.Making this work takes a little more planning than laying out the snake of Dewey does.
Calculating Shelving needs is key to this because you’re dealing with interlocking pieces instead of a snake.We did this with a lot of spreadsheets!Calculating # & length of shelves = total shelfspace available per gondola/unit You want to avoid sections trailing around if possibleEstimating 10 items/foot for children’s and 8/foot for adultInclude estimate for space taken up by the signageLook at the # of items in a “neighborhood” and assume that you’ll have about 80% on the shelf(#items in a neighborhood * .80) divided by 10 items/foot = linear feet needed for that neighborhood
We mapped out locations for the neighborhoods in advance in order to bring similar subjects together. Some of these plans inevitably changed in the middle of conversion – certain sections took up more/less room than others, and so we needed to adjust – but it is good to have a starting place to work from.
Our Access Services department was able to do all of the data entry into our ILS, Milennium, in advance, so that the FindIt! “call numbers” were “turned on” the day before the branch closed for conversion.
NicoleThe Library closed for 2 days in order to convert our XXX NF Materials. Access Services staff calculated how long it might take to convert the collection by timing themselves with test conversions.In preparation for closure, we did a lot of shifting of materials at the branch – we had previously interfiled children’s NF with Adult, so we pulled that out. We also needed to move and shift various other sections (Adult & chidlren’s fiction) in order to make a dedicated area for children’s NF to live in.
NicoleDivide and ConquerThe Library closed for 2 days in order to convert our XXX NF Materials.On the day of conversion, Access Services gave staff lists to pull with Dewey number and new FindIt! call numbers, along with sheets and sheets of stickers. Staff pulled and relabeled every single nonfiction print title in the branch!
NicoleObviously, this was a lot of work. We had XX people working over the course of 2 days.We had “exceptions” piles – titles that we thought were incorrectly classified, etc. We had a LOT of TAPE!
NicoleWe tried to make it fun – Rotated who got to be DJ FindIt! and said that it was perfectly fine for people to start dancing.We fed people A TONAnd encouraged breaks when needed.We finished on time!
NicoleImproved signage was an important part of the project as well and that came in the following weeks. We’re still looking for an improved solution for the shelf markers.
Popular MaterialsLogical FlowNew BooksEvaluate!
Nicole FeedbackSo this is what the patron response was like: CRICKETSWe surveyed patrons again after implementation, and the response was pretty much like, yeah, cool, OK. The only negative feedback I received was from retired librarians and other adults who knew Dewey really well. In speaking with woman, who was frustrated with the change, I said, “It sounds like you know Dewey really well; most people don’t.” And it kind of blew her mind, like, “Oh, other people’s experience is different from my own…” She was much more understanding after that. Our Friends of the Library were very supportive – again, only the retired librarians really had questions. Portola Valley is a pretty affluent Silicon Valley community that likes to be cutting edge – the Town Center is LEED platinum, etc. – so the idea of being “the first in California” and among about two dozen public libraries nationwide to implement a word-based cataloging system appeals, and we’ve had patrons praise us for “trying something new!” The comments from children have been great – One little boy told us, “When I go to a section…BAM it’s right there…Easy” Max, a Portola Valley Library userThe biggest lesson we’ve learned I think is that this kind of change can be challenging for staff, but on the whole, the public does not care all that much.
I can see how it might be tricky when a book can be classified in multiple locations.Casseroles do not belong in bakingEating Animals by Jonathan SafranFoer is under Cooking Vegetarian. This book is not a cook book or about cooking. I’m still unconvinced as to why stripping off Dewey is necessary—it seems that prominent signage could be added to existing Dewey-ordered collections and encourage browsing.It’s nice for a little branch, but I can’t see it working at a big branch
I wanted to share FindIt! circulation statistics with you! This info is for May & June of 2013, in comparison with May & June 2012. Overall, we're seeing about a 4% increase in the circulation of all nonfiction books (Adult; Adult New; Juvie) over last years' stats. There's a 38% increase in the circulation of our older nonfiction books, as well as a 26% increase in circulation of our children's nonfiction books. New adult nonfiction circulation has taken a big drop and circulation is less than half of what it was last year.Given that circulation is dropping for the system as a whole, a 4% increase in Nonfiction Circulation overall is pretty meaningful. I would love to continue to push this number up -- please share any ideas you have for promoting our collections!
San Carlos reopeningNext library TBDPR
Cla find itvdeweytherumbleinsanmateocounty
FindIt! Vs. Dewey
The Rumble in San Mateo
for Catalogers and
TRAVEL / EUROPE / ENGLAND
TRAVEL / EUROPE / GERMANY
TRAVEL / EUROPE / FRANCE
TRAVEL / EUROPE / ITALY
TRAVEL / EUROPE / SPAIN
TRAVEL / EUROPE / NETHERLANDS
•To develop two
translation keys: Juvenile &
Adult / YA
•To convert English nonfiction print only
Other Word-based Systems
•Visited Anythink in 2011
•“WordThink” system is
based on BISAC (Book Industry
Standards and Communications)
Other Word-based Systems
Tried BISAC on 28,000+
•OCC022000 BODY, MIND & SPIRIT / Afterlife &
•OCC038000BODY, MIND & SPIRIT / I Ching
BODY, MIND & SPIRIT /
•OCC025000 BODY, MIND & SPIRIT / UFOs &
Other Word-based Systems
•Consulted Maricopa Public
Library’s translation keys
•Used as a model
Look to other Libraries
Timeline & timing
Pilot Staff – Thank You!
Nancy Vander Lans
Wen-Ling Lu, Cataloger @San Mateo County
Nicole Pasini, Portola Valley/Woodside Branch
Manager @ San Mateo County Library
Sandy Wee, Library Services Manager, Access
Services @ San Mateo County Library
Unless otherwise noted, all photos are property of San Mateo