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Top 10 Property
Management Tips
Tip #1—Curb Appeal
  Keep your community fresh &
  appealing

• A well-managed property
  should always look better than
  its competitors

• Curb appeal is the bread and
  butter of Multifamily. Plan ahead
  and involve team members.
  Encourage resident participation
  and get your hands dirty by         Let Block Multifamily Group (BMG)
  planting bulbs in fall or gardens   analyze your property for a FREE analysis.
  in spring. In doing this, you       Go to www.blockllc.com/free-analysis.
  enable a strong sense of
  ownership in the residents and
  staff.
Tip #2—Prompt Maintenance
     Report Quickly. Respond
     Quickly.

• A well-managed property should be
  better maintained than its
  competitors!

• Timing is key with maintenance calls
  from residents, and complete the work
  orders as quickly as possible. This helps
  the property perform in three ways:
                                              Let Block Multifamily Group (BMG)
1.    Building systems' function              analyze your property for a FREE analysis.
2.    Promoting resident retention            Go to www.blockllc.com/free-analysis.
3.    Reducing utility use.
Tip #3—Energy Efficiency
     Proactively audit your property’s
     energy usage!
•    A well-managed property should be greener
     than its competitors

•    Energy monitoring involves more than just
     placing setbacks on thermostats and timers
     on common area lighting. It includes:

1.    Preventative maintenance,
2.    Analyzing usage trends,
3.    Negotiating peak rates, and                 Let Block Multifamily Group (BMG)
4.    Researching rebates for upgrades.           analyze your property for a FREE analysis.
                                                  Go to www.blockllc.com/free-analysis.
And remember ... green practices attract green
     tenants!
Tip #4—Internet Marketing
  Being relevant means being
  connected!

• A well-managed property should
  be more connected than its
  competitors

• The key to a robust and successful
  Internet presence is tying the
  proper website to multiple social
  media platforms and producing
  relevant content. This will push     Let Block Multifamily Group (BMG)
  search results higher and increase   analyze your property for a FREE analysis.
  the interaction of residents and     Go to www.blockllc.com/free-analysis.
  prospects to your rental product.
Tip #5—Reputation Management
  Manage. Monitor. Respond.

• A well-managed property should
  have a better reputation than its
  competitors

• Keep tabs of what residents and
  prospects are saying about your
  property. Monitor as many review
  sites as possible. This will cost a
  little time and money, but it is well
  worth it. If a resident posts a         Let Block Multifamily Group (BMG)
  complaint online, they expect a         analyze your property for a FREE analysis.
  response within the hour!               Go to www.blockllc.com/free-analysis.
Tip #6—Resident Services
   Make their home feel more
   like home!

• A well-managed property should
  feel more like home than its
  competitor

• The key to effective resident
  services: make them relevant! Try
  ideas like cooking
  classes, Bootcamp or Zumba fitness      Let Block Multifamily Group (BMG)
  classes, or after-hour socials.         analyze your property for a FREE analysis.
  Providing services that your
                                          Go to www.blockllc.com/free-analysis.
  residents actually want will increase
  the likelihood of them calling your
  property home for longer.
Tip #7—Vendor Relations
  Cultivate positive vendor
  relationships!

• A well-managed property should
  build better vendor relationships

• On-site and regional managers
  should proactively build
  relationships with skilled workers.
  Choose vendors that are in your
  price range, are trustworthy, and do
  very good work. Keep them              Let Block Multifamily Group (BMG)
  close, and they will come to the       analyze your property for a FREE analysis.
  rescue when the property needs it      Go to www.blockllc.com/free-analysis.
  most.
Tip #8—Pushing Revenue
  Make pricing trends work
  for you!

• A well-managed property should
  set prices more strategically than
  competitors

• Price units appropriately and keep
  up with the competition. Corporate
  and on-site teams must be
  knowledgeable of pricing trends
  and changes course as needed.        Let Block Multifamily Group (BMG)
  Programs like LRO, Rentpush, and     analyze your property for a FREE analysis.
  Yieldstar are very successful in     Go to www.blockllc.com/free-analysis.
  automating and managing revenue
  management initiatives.
Tip #9—Market Trends
  Understanding how shifts in
  culture affect rentability!

• A well-managed property should
  analyze trends better than its
  competitors

• Concessions? Amenities? Green
  design? Social media? What are the
  hot topics and how is your
  management company addressing
  them? For your asset to               Let Block Multifamily Group (BMG)
  succeed, you need a ground-level      analyze your property for a FREE analysis.
  team that understands how shifts in   Go to www.blockllc.com/free-analysis.
  culture affect the rent ability of
  your asset.
Tip #10—Invest in Staff
  Invest in people who will invest in
  the property!

• A well-managed property should
  attract better staff than its
  competitors

• Invest in people who will invest in
  the property with their time, energy
  and creativity. High quality
  customer service and strong
  resident relationships are the keys    Let Block Multifamily Group (BMG)
  to increasing resident retention.      analyze your property for a FREE analysis.
  Having the right people in place can   Go to www.blockllc.com/free-analysis.
  protect and increase the value of
  the asset.
Block Multifamily Group

    For more information contact:
          Justin Larson
          913.387.1113
   jlarson@blockmultifamily.com

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Property Management Tips

  • 2. Tip #1—Curb Appeal Keep your community fresh & appealing • A well-managed property should always look better than its competitors • Curb appeal is the bread and butter of Multifamily. Plan ahead and involve team members. Encourage resident participation and get your hands dirty by Let Block Multifamily Group (BMG) planting bulbs in fall or gardens analyze your property for a FREE analysis. in spring. In doing this, you Go to www.blockllc.com/free-analysis. enable a strong sense of ownership in the residents and staff.
  • 3. Tip #2—Prompt Maintenance Report Quickly. Respond Quickly. • A well-managed property should be better maintained than its competitors! • Timing is key with maintenance calls from residents, and complete the work orders as quickly as possible. This helps the property perform in three ways: Let Block Multifamily Group (BMG) 1. Building systems' function analyze your property for a FREE analysis. 2. Promoting resident retention Go to www.blockllc.com/free-analysis. 3. Reducing utility use.
  • 4. Tip #3—Energy Efficiency Proactively audit your property’s energy usage! • A well-managed property should be greener than its competitors • Energy monitoring involves more than just placing setbacks on thermostats and timers on common area lighting. It includes: 1. Preventative maintenance, 2. Analyzing usage trends, 3. Negotiating peak rates, and Let Block Multifamily Group (BMG) 4. Researching rebates for upgrades. analyze your property for a FREE analysis. Go to www.blockllc.com/free-analysis. And remember ... green practices attract green tenants!
  • 5. Tip #4—Internet Marketing Being relevant means being connected! • A well-managed property should be more connected than its competitors • The key to a robust and successful Internet presence is tying the proper website to multiple social media platforms and producing relevant content. This will push Let Block Multifamily Group (BMG) search results higher and increase analyze your property for a FREE analysis. the interaction of residents and Go to www.blockllc.com/free-analysis. prospects to your rental product.
  • 6. Tip #5—Reputation Management Manage. Monitor. Respond. • A well-managed property should have a better reputation than its competitors • Keep tabs of what residents and prospects are saying about your property. Monitor as many review sites as possible. This will cost a little time and money, but it is well worth it. If a resident posts a Let Block Multifamily Group (BMG) complaint online, they expect a analyze your property for a FREE analysis. response within the hour! Go to www.blockllc.com/free-analysis.
  • 7. Tip #6—Resident Services Make their home feel more like home! • A well-managed property should feel more like home than its competitor • The key to effective resident services: make them relevant! Try ideas like cooking classes, Bootcamp or Zumba fitness Let Block Multifamily Group (BMG) classes, or after-hour socials. analyze your property for a FREE analysis. Providing services that your Go to www.blockllc.com/free-analysis. residents actually want will increase the likelihood of them calling your property home for longer.
  • 8. Tip #7—Vendor Relations Cultivate positive vendor relationships! • A well-managed property should build better vendor relationships • On-site and regional managers should proactively build relationships with skilled workers. Choose vendors that are in your price range, are trustworthy, and do very good work. Keep them Let Block Multifamily Group (BMG) close, and they will come to the analyze your property for a FREE analysis. rescue when the property needs it Go to www.blockllc.com/free-analysis. most.
  • 9. Tip #8—Pushing Revenue Make pricing trends work for you! • A well-managed property should set prices more strategically than competitors • Price units appropriately and keep up with the competition. Corporate and on-site teams must be knowledgeable of pricing trends and changes course as needed. Let Block Multifamily Group (BMG) Programs like LRO, Rentpush, and analyze your property for a FREE analysis. Yieldstar are very successful in Go to www.blockllc.com/free-analysis. automating and managing revenue management initiatives.
  • 10. Tip #9—Market Trends Understanding how shifts in culture affect rentability! • A well-managed property should analyze trends better than its competitors • Concessions? Amenities? Green design? Social media? What are the hot topics and how is your management company addressing them? For your asset to Let Block Multifamily Group (BMG) succeed, you need a ground-level analyze your property for a FREE analysis. team that understands how shifts in Go to www.blockllc.com/free-analysis. culture affect the rent ability of your asset.
  • 11. Tip #10—Invest in Staff Invest in people who will invest in the property! • A well-managed property should attract better staff than its competitors • Invest in people who will invest in the property with their time, energy and creativity. High quality customer service and strong resident relationships are the keys Let Block Multifamily Group (BMG) to increasing resident retention. analyze your property for a FREE analysis. Having the right people in place can Go to www.blockllc.com/free-analysis. protect and increase the value of the asset.
  • 12. Block Multifamily Group For more information contact: Justin Larson 913.387.1113 jlarson@blockmultifamily.com