Development Of Staff Technology Skills

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Development Of Staff Technology Skills

  1. 1. Development of Staff Technology Skills<br />Arkansas Library Association Conference<br />October 26, 2009<br />Carol Coffey<br />
  2. 2. Learning vs. Training<br />1. Active vs. Passive<br />2. Learner-Centered vs. Trainer-Centered<br />3. Self-Directed vs. Trainer-Led<br />4. Anywhere vs. “Be There!”<br />5. Just-in-time vs. “Someday you’ll need this.”<br />
  3. 3. Develop a Culture of Learning <br />Let staff see you learning new things.<br />Give them time to experiment.<br />Talk to them about what they’re learning.<br />Let them try new things, even if the new things don’t always work.<br />“Creating a Culture of Learning at Your Library.” ALA Annual Conference, July 2009.<br />
  4. 4. Components of Successful Technology Training Programs<br />Just-in-time : new technology, new software, new services<br />Competencies: library-specific skills expected of all staff members<br />
  5. 5. Just-in-Time <br />Right before you release the new service<br />Staff will be familiar with it as patrons are learning<br />A great way to find the problems that you missed<br />
  6. 6. Competencies <br />Specific skills and knowledge<br />Quantifiable<br />“the core tasks necessary for a particular job.” <br />See Houghton-Jan, Sarah. Technology Competencies and Training for Libraries. Library Technology Reports 43, no 2 (March/April 2007).<br />
  7. 7. http://www.webjunction.org/competencies<br />
  8. 8. Tech Support IS Reference <br />It’s not the patron’s responsibility to know what kinds of questions they can ask.<br />We have the computers, therefore we must know how to use them<br />Patrons have always asked us for help – now the kind of help they need is different.<br />“Thingamabobs and Doodads: Why Tech Support IS Reference.” ALA Annual Conference, July 2009.<br />
  9. 9. Free Stuff <br />Training Sessions offered by Database Vendors<br />Free webinars (Webjunction.org does some but most of their courses are NOT free)<br />Webjunction.org does provide documents such as tutorials, lesson plans, etc.<br />Learning 2.0/23 Things Programs – Google it!<br />YOUR STAFF!<br />
  10. 10. A Petting Zoo? At the Library?!? <br /> Technology Petting Zoo: a place to touch the cool gadgets without pressure from sales people<br />Also a place to get advice from the owners of the gadgets<br />Does not require the library to buy all the gadgets – <br />Borrow them from your staff! <br />Ask the owners of the toys to help with advice and instruction. <br />
  11. 11. CALS Staff Technology Petting Zoo, 2008<br />
  12. 12. CALS Staff Petting Zoo, continued.<br />
  13. 13. CALS Patron Technology Petting Zoo<br />
  14. 14. Got some money to spend on staff training? Buy your own toys!<br />See David Lee King’s post “Topeka’s Techie Toybox” at <br />http://www.davidleeking.com/2007/10/23/topekas-techie-toybox/<br />Also see Princeton Public Library’s Gadget Garage at <br />http://www.princeton.lib.nj.us/research/techcenter/gadgetgarage.html<br />And Santa Cruz Public Library’s Technology Petting Zoo at <br />http://www.veganlibrarian.com/technologypettingzoo.html<br />
  15. 15. What’s Next for CALS?<br />CALS Application Petting Zoo (for staff AND patrons)<br />1. Facebook<br />2. CALS Downloadable Library (OverDrive)<br />3. Twitter<br />4. Google Docs<br />
  16. 16. http://www.slideshare.net/paroo1<br />Presentation Slides<br />Resources List (PDF)<br />ALA Presentations (in my Favorites list)<br />Email me: ccoffey@cals.org<br />

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