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Telecom Revenue Assurance Workshop

Parcus Group presentation to Pacific Islands Telecom Association (PITA) AGM & Conference 2016 on telecom revenue assurance, methodologies and considerations including steps on detection, correction and prevention.

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Telecom Revenue Assurance Workshop

  1. 1. Revenue Assurance PITA AGM 2016 Tahiti Workshop Session April 29th, 2016 Tobias Skog Head Revenue Assurance Parcus Group
  2. 2. Agenda 1. Background 2. What is Revenue Assurance (RA)? 3. Methodology 4. Organizational Considerations 5. Scope & Domain 6. Detection / Correction 7. Prevention 8. The biggest risks? 9. Things to consider 10. Conclusions 11. Fraud / Abuse Case studies: a: Interconnect – “insider job” b: Margin leakage in bilateral voice
  3. 3. Background • Increasingly competitive environment • Shrinking margins • Cost cutting • Growing complexity – systems – products – partnerships – M&A • High volume – low value transactions => “small errors” have big financial implications
  4. 4. What is Revenue Assurance (RA) “Recovery of lost revenues or costs” “Revenue Assurance” is a practical response to perceived or actual issues with operational under performance” “A means to identify, remedy, and prevent, problems that result in financial under performance without seeking to generate additional sales” “All products & services delivered as expected; all products & services correctly and completely charged, including expected margin, in a timely manner”
  5. 5. Methodology Detection Correction Prevention Fig 1; AssuringBusiness’ RA maturity model “Organizational issues” can have a large impact on especially the long term effectiveness of the RA activities
  6. 6. Organizational Considerations Origination: Commercial functions / Business units - aiming at improving financial performance Nature: Financial control, Audit and Reporting Domain: Technology, BSS / OSS  Cross organizational activity requiring broad and specialized competencies
  7. 7. Scope & Domain Revenue or – Revenue & Cost? Margin & Pricing? What about risk and fraud? Opportunity loss? Customer experience? In order to ensure that the RA activities can be measured and targeted effectively the scope in terms of objective (what to look for) and domain (where) must be defined. REV MARG & PRICE RISK OPPOR TUNITY LOSS COST FRAUD CUST EXPERI ENCE
  8. 8. Detection / Correction Detection Monitor, compare and audit data in order to identify errors Passive: • Absolute & Relative comparisons • Benchmarks • Aggregate samples • Trends • Algorithms Active: • Test Event Generation and Interception Forensic RA – finding the root cause to known or unknown RA issues Correction • Addressing RA issues identified by the detection activities
  9. 9. Prevention Prevention Implementing measures that minimise the risk of anomalies • Synchronisation of data and systems • Data Integrity enhancing measures • Pre-process checks • Post-process checks • Ensuring RA is included in Product Development / Pricing process
  10. 10. The biggest risks? CHANGES Prices Products and Services Technology Processes Systems very rarely make mistakes Humans do
  11. 11. Things to consider Scope & Domain Balance between Detection & Prevention Cost – benefit ratio Organization Competence / Resourcing Internal / External Manual / Automated Indirect costs of rectifying RA issues
  12. 12. Conclusions A balanced and deliberate approach to Revenue Assurance, embedding the activities into the operational activities of the organization, is an effective tool to drive profitability and to minimize risk.
  13. 13. What is Fraud? Wikipedia: In law, fraud is deliberate deception to secure unfair or unlawful gain. The purpose of fraud may be monetary gain or other benefits.
  14. 14. What is Fraud? • Civil fraud i.e., a fraud victim may sue the fraud perpetrator “breach of contract” • Criminal fraud i.e., a fraud perpetrator may be prosecuted and imprisoned by governmental authorities “breaking the law”
  15. 15. How it is done • Origination Subscription fraud SIM theft SIM cloning • Traffic Artificial Inflation of Traffic (e.g.. via call generators) Fake voice mail or IVR etc. • Destination / Termination Number hijacking Traffic short-stopping / FAS Manipulation of B-numbers (double country codes) SMS /call spamming Roaming fraud PBX hacking
  16. 16. Fraud-like scenarios • Abuse of price plans • Customer insolvency / non-intention to pay • Call re-selling
  17. 17. Interconnection Fraud / Risk Abuse of National & International MTR’s Re-origination of traffic Manipulation of A-numbers SIM boxes Leaky PBX “Insider jobs” IP spoofing Network hacking
  18. 18. Case study – Premium / Fraud traffic Acquisition of number range • legitimate • Hi-jack Find a distributor • Someone that has traffic to the number range used • Blend with large volume of ”normal traffic” Create / buy content • Fake ring signal / Fake Voice mail / IVR Generate traffic • Normal traffic / abuse price plans
  19. 19. What about you? Are you exposed to Fraud? Have you considered buying ”grey routes”?
  20. 20. Case studies Interconnect – “insider job” Margin leakage – bilateral voice
  21. 21. Thank You For more information contact: Parcus Group Tobias Skog ts@parcusgroup.com +61 468 767 760 www.parcusgroup.com

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  • KanhuRout

    Aug. 2, 2016
  • DineshSahaSeniorEngi

    Jun. 27, 2020

Parcus Group presentation to Pacific Islands Telecom Association (PITA) AGM & Conference 2016 on telecom revenue assurance, methodologies and considerations including steps on detection, correction and prevention.

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