Today’s customers want an experience that engages them and gives them a reason to remain connected to you. Their mindset is one that is fickle, demanding, vocal and not very loyal.
In this webinar, customer service expert, Lisa Ford outlines her strategies for improving the customer experience.
:: Go beyond average service to a relationship
:: Ask tough questions to examine the quality of your experience
:: Learn the customer connection rules
:: Focus the culture on everyday service excellence
:: Create a team that is inspired to keep customers loyal