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Adapted from Tricia’s Customer Service Success Blog. Did you know that returning customers spend 33% more that new customers? How about that it costs six times more to sell something to a new prospect than to a current customer? Or what about that just a 5% reduction in the customer defection rate can increase profits by 25 to 85%? Learn how to retain customers and add significant value to your company.
Read more of Tricia's blogs at www.parature.com/blog.