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  1. 1. DIVERSITY AND ITSDIVERSITY AND ITS EFFECTS ON ANEFFECTS ON AN ORGANIZATIONORGANIZATION KWEKU NYINAKU CORNELL UNIVERSITY ILR HR 6640
  2. 2. AGENDA  Background of Diversity  Business Case  Problems with diversity  Benchmark of 2 companies’ diversity strategies  Recommendations from 2009 NEA conference  Questions and Answers
  3. 3.  Civil Rights Act 1964 Title VII  Affirmative Action  Equal Employment Opportunity Commission  Ethical Considerations  Corporate Challenge/Responsibility BACKGROUND
  4. 4.  Utilize diverse talents and abilities of all employees who are critical to success  Creativity, innovation, new product development  Demonstrate to the community a respect for fairness, tolerance, and human rights  Globalization, cultural intelligence, attract a more diverse customer base and creation and maintenance of a diverse workforce  Diverse groups better at problem solving and are more creative than homogeneous teams BUSINESS CASE
  5. 5. PROBLEMS WITH DIVERSITY  Cost in recruitment, selection, and training of minority employees  Diversification may lead to hiring unskilled talents  Motivations are antithetical to the ultimate goal  Lead to marginalization of minority employees (Ely & Thomas, 2001; Konrad, 2003)  Difficulty in measuring
  6. 6. BENCHMARKS FROM IBM “IBM’s diversity strategy helps it to anticipate, be sensitive and responsive to, demographic difference” -Ted Childs  Maintain multicultural markets  Expand market share  Improve customer loyalty  Strong brand image
  7. 7. IBM BENCHMARK Source: The Conference Board, October 2008
  8. 8. PITNEY BOWES BENCHMARK Source: The Conference Board, October 2005
  9. 9.  Expand the pool of potential employees  Monitoring progress  Evaluating results and making modifications when necessary  Affinity groups for problem solving and work-life balance  Change Management NAE RECOMMENDATIONS
  10. 10. Questions and Answers

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