Pandora FMS: Blackberry Exchange Monitoring

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This plugin monitors the email sending-receiving from BlackBerry devices using the Exchange monitoring plugin through Outlook. For more information visit the following webpage: http://pandorafms.com/index.php?sec=Library&sec2=repository&lng=en&action=view_PUI&id_PUI=573

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Pandora FMS: Blackberry Exchange Monitoring

  1. 1. Pandora FMS Administrator Manual BlackBerry Monitoring
  2. 2. Administrator Manual BlackBerry Monitoring © Artica Soluciones Tecnológicas 2005-2012 Index 1Changelog...........................................................................................................................................3 2Introduction........................................................................................................................................4 2.1.Monitoring working ..................................................................................................................4 2.1.1.Exception for the BlackBerry monitoring..........................................................................4 3Compatibility Matrix..........................................................................................................................5 4Documentation provided by the requesting area................................................................................6 5Modules provided by the plugin.........................................................................................................7 6Requisites...........................................................................................................................................8 7Installing.............................................................................................................................................9 8Monitoring configuration.................................................................................................................10 8.1.Available Parameters ..............................................................................................................10 8.2.Configuring the BlackBerry control mails...............................................................................10 9Creating a module in the agent.........................................................................................................11
  3. 3. 1 CHANGELOG Date Author Change Version 15/02/12 Dario First version v1r1 Page 3
  4. 4. 2 INTRODUCTION The main aim of this document is to explain how to monitor the email sending-receiving from BlackBerry devices using the Exchange monitoring plugin through Outlook. 2.1. Monitoring working The BlackBerry Monitoring uses the Exchange monitoring plugin through Outlook. To see more i n f o r m a t i o n a b o u t t h i s p l u g i n p e r f o r m a n c e , y o u c a n c h e c k t h e document:“Pandora_monitorización_endtoend” 2.1.1. Exception for the BlackBerry monitoring To monitor the BlackBerry device emails it was impossible to send in the attached a text string with the date and hour of the message sending, so for this case we get the date of the email text where it is located. To use this feature, the string text of reference (needle parameter) should be: BlackBerry 3 COMPATIBILITY MATRIX Page 4
  5. 5. The plugin compatibility matrix is the following: Systems where it has been tested • Windows Server 2008 Server R2 • Outlook 2010 Systems where it should work • Same system or higher. It is possible that due to changes in the Outlook future versions it would be necessary to do changes in the plugin. 4 DOCUMENTATION PROVIDED BY THE REQUESTING AREA The requesting area must send the following information: • Machine requirements: Page 5
  6. 6. ◦ Pandora FMS agent installed. ◦ Outlook 2010 installed and properly configured with an account hosted in the Exchange server. • Information for modules: ◦ User account used to monitor, for example user@company.com. ◦ Folder which has the emails to monitor, for example “Inbox”. ◦ String to search into mail subject. ◦ Type of check: only_check (only check if there is a mail) or interval (checks mail latency) 5 MODULES PROVIDED BY THE PLUGIN The plugin returns two types of modules: • Send-receive latency which returns the email's delay from send to reception. Page 6
  7. 7. • Check mail arrival which checks whether a mail was received or not 6 REQUISITES The BlackBerry device emails monitoring requires: • Windows Operative System with Pandora FMS agent installed. • ActivePerl 5.8.8 or higher. Page 7
  8. 8. • Outlook 2010 installed and configured with the account where the emails to monitor arrives at. The Outlook program should be executing at any moment. • Installation and correct configuration of the Exchange plugin for Outlook, see “Pandora_monitorización_endtoend” document. Page 8
  9. 9. 7 INSTALLING To install the plugin you can check the document installing section : “Pandora_monitorización_endtoend” 8 MONITORING CONFIGURATION Page 9
  10. 10. 8.1. Available Parameters For the BlackBerry monitoring it is only possible to do latency checks of the emails sending- reception. 8.2. Configuring the BlackBerry control mails In the rest of the mails the mail sending data is added to the email Subject field. Due to restrictions previously mentioned, the BlackBerry service doesn't allow to add the date in the subject. To solve this problem the date is added in the mail body. The format of the date that is shown in the body should follow the normal format, for example: BlackBerry Confrmaton Test 02/14/2012 11:00:00 It is very important to respect the order of each element (date (mm/dd/yyyy). In any case the needle parameter in this case should have the value: 9 CREATING A MODULE IN THE AGENT This plugin is used to execute modules in the agent, so the modules should be added to the agent Page 10
  11. 11. configuration file. An example of use to do the BlackBerry check would be the following: module_begin module_type generic_data module_name Latencia BlackBerry module_exec perl "C:UsersPandoraDesktopcheck_exchange_outlook.pl" "usuario@microrreo.com" "Bandeja de entrada" "BlackBerry" interval 900 module_end Page 11

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