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SocCnx11 - Social Analytics - Why Your Biggest Goldmine Is (Probably) Untapped

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Join us for a unique perspective on social software adoption and how data analytics can help influence implementation and deployment of your enterprise social networking platform of choice, including IBM Connections.

Come and learn about the benefits of pattern analysis and visualizations to unlock more effective operational and strategic decisions. Find out how your biggest untapped gold mine can help transform your organization by re-engaging your workforce across the board, while we share a case study on how data analytics sometimes has the most unexpected outcomes.

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SocCnx11 - Social Analytics - Why Your Biggest Goldmine Is (Probably) Untapped

  1. 1. Social Connections 11 Chicago, June 1-2, 2017@panagenda Social Analytics – Why Your Biggest Goldmine Is (Probably) Untapped Francie Tanner, panagenda, @akafrancie Luis Suarez, panagenda, @elsua
  2. 2. Social Connections 11 Chicago, June 1-2, 2017@panagenda What’d You Say Is Today’s Main Business Problem? • Optimization of IT (what else can we do to improve our infrastructure?) • Employee burnout (Our employees are overworked and overloaded!) • Lack of communications • Customer satisfaction • Talent retention • We are not innovating fast enough! • Bureaucracy (i.e. how do we shake off the Cult of Busyness?) • Security • ‘Knowledge is power’ (we don’t collaborate, nor cooperate, enough!) • Management -leaders aren’t stepping up to business challenges!
  3. 3. Social Connections 11 Chicago, June 1-2, 2017@panagenda Yet, Employee (dis)Engagement Tops Them All • According to Gallup (2013 study - http://bit.ly/2jO7dBS), only 13% of the global’s employee workforce is currently engaged at work Source: https://www.flickr.com/photos/89228431@N06/11220991354/
  4. 4. Social Connections 11 Chicago, June 1-2, 2017@panagenda The Sad State of Global Workplace Engagement Source - http://bit.ly/GallupDisengaged
  5. 5. Social Connections 11 Chicago, June 1-2, 2017@panagenda Do Employees Really Know What’s Expected of Them? Source - http://bit.ly/GallupUSDisengaged
  6. 6. Social Connections 11 Chicago, June 1-2, 2017@panagenda Evolution of Analytics • Analytics and big data visualization may seem like a new thing, but… • Communicating complexity by means of charting was invented around 1800 by William Playfair, a political economist • Allowed for rapid comparison among a large number of variables
  7. 7. Social Connections 11 Chicago, June 1-2, 2017@panagenda Evolution of Analytics Continued • Florence Nightingale, founder of modern nursing and invented the coxcomb to visualize mortality rates during the Crimean War • Imagine the data mining and hand drawing of these charts, much less mistakes!
  8. 8. Social Connections 11 Chicago, June 1-2, 2017@panagenda Data Visualization Is Interactive Source https://research.google.com/bigpicture/music/
  9. 9. Social Connections 11 Chicago, June 1-2, 2017@panagenda Visualization Reveals Trends Source http://www.pewresearch.org/next-america/age-pyramid/
  10. 10. Social Connections 11 Chicago, June 1-2, 2017@panagenda Data Visualization Puts Data Into Context
  11. 11. Social Connections 11 Chicago, June 1-2, 2017@panagenda Can Analytics & Visualization Help Transform Collaboration? • What if data analytics could help us optimize the IT infrastructure? • What if data analytics could help us shift from emotional to fact-based decision making? • What if data analytics could help us identify our experts, where critical knowledge reside? • What if data analytics could help us find more effective adaptation techniques for new technology?
  12. 12. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help IT? 12 • Have an understanding of database usage by countries and regions
  13. 13. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help IT? 13 • How high is the % of employees with corporate mobile devices?
  14. 14. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help Human Resources? • How often do different generations at the workplace use email on mobile devices?
  15. 15. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help Human Resources? • Help identify most heavily overloaded employees within a specific line of business: i.e. Sales
  16. 16. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help Knowledge Management? • ‘eMail is where knowledge goes to die’ - Bill French (1999) • How large are our emails? Which ones generate the most traffic? Should they? • 96,4% of our global email communication costs are generated by email with 512KB and larger! • How many of these emails containing attachments really have to be sent and shared internally vs. an ESN or social file sharing service?
  17. 17. Social Connections 11 Chicago, June 1-2, 2017@panagenda How Can Data Analytics Help Knowledge Management? • How many recipients do we usually send our emails to? Can we open up? • How much traffic & costs are generated by internal emails to many vs. working in open teams / communities? • How can we help enable more effective collaboration, cooperate & coopetition through IBM Connections Communities?
  18. 18. Social Connections 11 Chicago, June 1-2, 2017@panagenda Fileservers EOL, EOC Home directory, profile Shared folders Application data 1.2 billion files 400 servers 2000 TB storage Classical Windows Fileshares > 1.5 million files 2 servers Some 2 TB storage IBM Connections (incl. Libraries) 40.000 users 30 servers 7.000 team mailboxes 500 TB storage Mailboxes, Team mailboxes and mail archive Xxxx millions documents Some servers Xxxx TB storage Document management (ECM) Scope of the project 4.2 BILLION files ( x 10 attributes) 30.000+ laptops/desktops 3 bio files (±100.000) X amount of storage Local files on laptops / desktops Cloud Potential, Cost Savings, Engagement Case Study
  19. 19. Social Connections 11 Chicago, June 1-2, 2017@panagenda Colors = data location Size of bubble = # of duplicates x file size • How many file duplications are there? • Where is data duplicated? • Why is there duplication? • Explore and resolve to achieve > ~35% uniqueness Duplication Insights
  20. 20. Social Connections 11 Chicago, June 1-2, 2017@panagenda How much data storage is used by every filetype? What filetypes are there and how many of each kind do we store?
  21. 21. Social Connections 11 Chicago, June 1-2, 2017@panagenda Adds insights into usage based on: • line of business • team or department • region or office building • type of repository Making informed decisions: • Knowing what is really happening • Choosing a direction based on the facts • Showing who is actually using up space Adding HR Data to the Mix
  22. 22. Social Connections 11 Chicago, June 1-2, 2017@panagenda Lessons Learned • Metadata is key • Looking at “only” 10 attributed of 4.2 billion files makes for a tremendous data set • Users will do anything that they can/are allowed • Digital age encourages bad behavior – why delete anything when there is unlimited storage • Users don’t adapt to new technology willingly • Analytics can support and drive adoption
  23. 23. Social Connections 11 Chicago, June 1-2, 2017@panagenda The Power of Analytics • Understand usage and realizing cost savings • Transition from guess-estimation to fact based decision making • Improve the overall employee experience and engagement • Become a customer-centric, learning driven business • Enable an open knowledge sharing environment where knowledge flows freely through collaboration and cooperation in teams, networks and communities • So, what is stopping YOU?
  24. 24. Social Connections 11 Chicago, June 1-2, 2017@panagenda Thank You! Luis Suarez Digital Transformation & Data Analytics Adviser eMail: luis.suarez@panagenda.com Mobile #: +34 679 722 947 Twitter: @elsua Web site: http://www.panagenda.com Francie Tanner Director eMail: francie.tanner@panagenda.com Mobile #: +1 850 226 9393 Twitter: @akafrancie Web site: http://www.panagenda.com
  25. 25. PLATINUM SPONSORS GOLD SPONSORS SILVER SPONSORS

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