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Soccnx10: IBM Connections: Adoption, Analytics & Monitoring

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You’ve successfully deployed IBM Connections, but do you know which pockets of users are actively engaged and sharing knowledge? Join us and gain insight on how to analyze and accelerate IBM Connections adoption. Learn all about our new approach to monitoring uptake and how analyzing usage patterns can help you to get the most out of your Connections environment.

A presentation by Christoph Stoettner & Franz Walder

Published in: Software
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Soccnx10: IBM Connections: Adoption, Analytics & Monitoring

  1. 1. IBM Connections Adoption, Analytics, Monitoring Christoph Stoettner Franz Walder 1
  2. 2. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS
  3. 3. Speaker Introduction Franz Walder Product Manager franz.walder@panagenda.com Christoph Stoettner Senior Consultant christoph.stoettner@panagenda.com
  4. 4. Agenda • Social Adoption in General • Significance of Communication Roles • Management Information System
  5. 5. Social Adoption in General • Concepts by Michael Sampson (Book “User Adoption Strategies”) • Change is a process, not an event  Adaption of attitudes, values and goals
  6. 6. Social Adoption in General • Education for different groups of people in different phases • Executive support and sponsorship is imperative for success  Talk and Action  Leaders Must Lead!
  7. 7. Social Adoption in General • Two Waves of People • Relatively small group of people needing very little outside motivation • Early adopters of anything new, advocates, champions, enthusiasts First Wave • The large group of people, requiring a lot of motivation and support • Explaining the “How?” is not enough, the “Why?” is vastly more important Second Wave
  8. 8. Social Adoption in General • Two Waves of People • Relatively small group of people needing very little outside motivation • Early adopters of anything new, advocates, champions, enthusiasts First Wave • The large group of people, requiring a lot of motivation and support • Explaining the “How?” is not enough, the “Why?” is vastly more important Second Wave
  9. 9. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Executive Support and Sponsorship  Real Live Scenarios  Exemplar Stories
  10. 10. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Trainings (Classroom & Webinar)  Pages on The Intranet  Awareness of Process Change
  11. 11. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Easy First Steps / Sandbox for Experimentation  Facilitated Group Re-Imagining  Build It and They Will Come
  12. 12. Social Adoption in General • Four Stages of Adoption Winning Attention Cultivating Basic Concepts Enlivening Applicability Making It Real  Living The Changed Process  Zero Other Options  Bulk Loading Party
  13. 13. Social Adoption in General • You Know It’s Real When …  Business gets done in the new system  Alternative systems are removed  Other people expect you to use it  The new system becomes invisible
  14. 14. Significance of Communication Roles • Various roles in collaboration  Regardless of where it takes place: Connections, Mail, Domino Apps, Sametime ...  There are many roles in wide variety of definitions and value systems: Blocker, Broker, Connector, Dinosaur, Executive, Expert, Maven, Proxy, Ringleader, Siloist, Skeptic, Socialite, Stealth Ninja, Taskmaster, Tipper, …
  15. 15. Significance of Communication Roles • It’s important to find the influencers  Generate Content (Mails, Notes DBs, ...)  High Communication Volume  High Diversity in their networks • Leaders Must Lead!
  16. 16. Management Information System • Identify KPIs and check them constantly • Management and Adoption specialists as audience • Remember executive support?  This is how you keep people interested and give them something to share with their peers
  17. 17. Management Information System • A few example KPIs and visualizations Demo
  18. 18. Thank you very much for you attention! panagenda GmbH – Make Your Data Work for You Lahnstr. 17 ● 64646 Heppenheim (Germany) Skype: christophstoettner ● Cell: +49 173 8588719 E-Mail: christoph.stoettner@panagenda.com Christoph Stoettner Senior Consultant panagenda GmbH – Make Your Data Work for You Schreyvogelgasse 3/10 ● 1010 Vienna (Austria) Cell: +43 699 1899 1807 E-Mail: franz.walder@panagenda.com Franz Walder Product Manager
  19. 19. PLATINUM & SPOTLIGHT SPONSORS GOLD SPONSORS SILVER SPONSORS BRONZE SPONSORS

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