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IntraTeam Copenhagen 2020 - Augmenting the digital employee experience through data analytics

When thinking about your Digital Employee Experience (DEX) initiatives one of the key components that’s always being either neglected or ignored over the course of the last decade has been data analytics.

Inside each and every organization, day in day out, we produce more data than ever through our various (social) collaborative environments, yet we refuse to collect it, make sense of it, and, eventually, apply it to make better business decisions as a result.

While everyone has been championing different change programs to help influence user behavior and transform how we work over the course of time we haven’t made enough due progress with those newly gained business insights through data analytics. It’s time to level up!

In this session Luis Suarez will demonstrate, in a practical manner with a number of different examples and methods, how critical and influential (social) analytics can well be in helping businesses embrace that gold mine they have been ignoring all along to improve their own digital employee experience: their own data they produce in their digital workplace environment.

Key takeaways:

– Raise awareness on the purpose of data analytics to influence user behaviour within your digital employee experience initiative
– Explore some of the most powerful use cases and capabilities data analytics has got to offer
– Have a better understanding of what data analytics could do within all of your collaborative environments (i.e. email, file sharing, ESNs, etc.)
– Help evaluate how healthy and mature your digital employee experience may well be
– Understand ahead of the game different challenges and turn them into business opportunities
– Learn practical hints & tips, good business practices, in-depth know-how etc. on how to get you started with your own data analytics efforts within your org. Or amplify what you already have!

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IntraTeam Copenhagen 2020 - Augmenting the digital employee experience through data analytics

  1. 1. Augmenting the Digital Employee Experience (#DEX) through Data Analytics Luis Suarez - Digital Transformation & Data Analytics Adviser - panagenda @elsua Source - 1 #IntraTeam20
  2. 2. Why are we here today? Source - 2
  3. 3. Is it because … • If 15% show high engagement, what about the “other” 85%? • 5% fluctuation * 1,000 employees = 50 * 43,000 = 2,150,000 EUR – Excluding side effects (i.e. think of losing sellers) • To reach optimal productivity, a new hire usually needs 3.5 years Source - 3 [2020 Update] - 4 Factors Driving Record-High Employee Engagement in U.S.
  4. 4. Or is it because …? “For 70% of Executives, the accuracy of their data is what keeps them up at night.” (Forbes Insight) “Only one third of our decisions are correct.” (Martina Koederitz, IBM GM DACH) “We ignore about 80% of our data.” (Christoph Keese, Axel Springer AG) 80% Shadow IT Source: Frost & Sullivan 2013, GigaOM 2014 $330b Cost of Burnout per Year Source: WHO 4
  5. 5. Or maybe is it because, literally…? Source -
  6. 6. Is this really us? 6 Source -
  7. 7. What can we do? More information about Gallup and Q12® Engaged Not Engaged DIS-Engaged GALLUP Engagement Index – 2001 to 2016 Test Group: Workers over 18 in Germany 7
  8. 8. Can Data Analytics save us? Source - 8
  9. 9. Let’s see … Source - 9
  10. 10. Time to play! • Do we know and understand the data we produce in our Digital Workplace(s)? • How are our collaborative systems being used by our knowledge workers in their day to day work life? • What is the main purpose of email, cloud-based productivity apps and enterprise social networking platforms in order to help improve the overall digital employee experience? 10
  11. 11. eMail Sales BeNeLux Sales DACH Sales UK Sales FR Sales CEE Sales Nordic Sales ME Sales USA Sales LASales APAC Sales ZA 11
  12. 12. Document- vs. People-centric 12 count versus volume
  13. 13. Where are your champions? 13
  14. 14. Are your digital adaptation efforts effective? 14
  15. 15. Remember #MobileFirst? 15
  16. 16. Enterprise Social Networking 16
  17. 17. Source - So, what do you reckon? 17
  18. 18. Source - Can Data Analytics Help Augment the Digital Employee Experience? 18
  19. 19. Thank You! Luis Suarez Digital Transformation & Data Analytics Adviser panagenda GmbH – Make Your Data Work For You Lahnstr. 17 ● 64646 Heppenheim (Germany) Skype: l.s.r. ● Cell: +34 679 722 947 Office: +49 721 47040-111 ● E-Mail: Twitter: @elsua LinkedIn: Blog: 19
  20. 20. Questions? 20