Eme01. Socialytics: Accelerating IBM Connections Adoption with Watson Analytics

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Social adoption is a challenge for many companies. What is the most effective utilization of the environment? Who is using which resources, what in the environment is dormant or orphaned? Where should efforts focus in order to improve adoption? All of these questions can be difficult to answer and there is no "one size fits all" solution as each organization has their own unique needs. Join Femke Goedhart and Franz Walder and learn how to tackle this topic using IBM Connections and Watson. Starting out with IBM Bluemix Data Connect to collect and combine data from relevant sources, they use the cognitive power of IBM Watson Analytics to answer those tricky questions and provide solutions to real-world adoption challenges.

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Eme01. Socialytics: Accelerating IBM Connections Adoption with Watson Analytics

  1. 1. Make Your Data Work for You Femke Goedhart - panagenda Franz Walder - panagenda Accelerating IBM Connections Adoption with Watson Analytics
  2. 2. Franz Walder – Product Manager Femke Goedhart – Business Consultant • 16 years of experience with various collaboration platforms • Explains “How Nerds Tick” to Users & “How Users Quirk” to Nerds • Focuses on Enterprise Adoption, ECM, Usability & Analytics • Lives in The Netherlands (if she isn’t traveling) Speakers • Almost 20 years of experience in (what used to be) the Lotus universe • Administrator, developer, virtualization enthusiast • Lives in Austria (hence the funny accent)
  3. 3. Make Your Data Work for You A little introduction into adoption
  4. 4. Adoption & Analytics Congratulations! Your company has deployed IBM Connections. Now what? How to get people to use it? • Reinforce a sustained usage? • Support growth? • Stimulate innovation? And how do you measure how well that works?
  5. 5. Why is IBM Connections adoption even a topic? Primary process Secondary processes “Do it or you won’t get paid” “What’s in it for me?”
  6. 6. Three key concepts of Connections adoption... Start with the WHY One size DOES NOT fit all Adoption EQUALS Adaptation
  7. 7. 1. Start with the Why • you do • you do it • you do it Golden Circle “Tools” “Instruct” “Inspire & Make it real” What Why How
  8. 8. 2. One size fits all? Image: http://www.thewomenscode.com/wp-content/uploads/2013/03/graph.jpg Rogers Curve
  9. 9. Identify your groups Create an adoption plan Execute Success! 3. Adoption equals Adaptation
  10. 10. 3. Adoption equals Adaptation Identify your groups Create an adoption plan Execute Success!
  11. 11. Start Try/Explore Adopt Challenge Adapt Adoption needs to be an iterative process, because... • .... People change • .... Situations change • .... Tools change • .... Goals change • .... Context changes all of it
  12. 12. So what role do Analytics play in this? • Insight into to the WHAT & HOW of what’s happening • Identification of “Change makers” (people, content, communities, etc) • Alerting to anomalies (both positive & negative!) • Validation of current strategies • Deduction of potential areas of interest BUT DON’T FORGET THE USER IN ALL THIS!
  13. 13. Types: • Social Analytics & Reporting • Community Metrics • Personal Metrics • Administrator Metrics Products: • Cognos • Kudos Analytics • ConnectionsExpert & iDNA • Connections Cloud Metrics • ... What is available?
  14. 14. So what could Watson Analytics do?
  15. 15. Make Your Data Work for You Data integration and preparation with Bluemix Data Connect
  16. 16. Collecting and Transforming the Data IBM Bluemix Data Connect Connect  Refine  Visualize  Manage
  17. 17. Collecting and Transforming the Data Collect & Refine • Collect Data from Connections • Refine and Enhance Information
  18. 18. Collecting and Transforming the Data Visualize & Manage • Join with other data sets • Publish to Watson Analytics
  19. 19. Make Your Data Work for You Data analysis and visualization with Watson Analytics
  20. 20. Demo #1 What are my most active communities? 20 5/17/2017
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  30. 30. Demo #2 What are my people talking about? 30 5/17/2017
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  39. 39. Demo #3 Which users could I ask to become my ambassadors? 39 5/17/2017
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  48. 48. Make Your Data Work for You Share your results with Watson Analytics
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  50. 50. • Insight into to the WHAT & HOW of what’s happening • Identification of “Change makers” (people, content, communities, etc) • Alerting to anomalies (both positive & negative!) • Validation of current strategies • Deduction of potential areas of interest Conclusion Analytics help you keep track of what’s going on and where to focus so you can be agile and flexible in your adoption approach
  51. 51. panagenda GmbH – Make Your Data Work for You Koningin Julianaplein 10 ● 2595 AA The Hague (The Netherlands) ● Skype: femware ● Cell: +31 6 25400482 E-Mail: femke.goedhart@panagenda.com Femke Goedhart Business Consultant panagenda GmbH – Make Your Data Work for You Schreyvogelgasse 3/10 ● 1010 Vienna (Austria) Cell: +43 699 1899 1807 E-Mail: franz.walder@panagenda.com Franz Walder Product Manager Feel free to contact us! https://nl.linkedin.com/in/femkegoedhart http://femkegoedhart.com @FemkeGoedhart https://at.linkedin.com/in/franzwalder
  52. 52. Headquarters, Austria: panagenda GmbH (Ltd.) Schreyvogelgasse 3/10 AT 1010 Vienna Phone: +43 1 89 012 89 Fax: +43 1 89 012 89-15 E-Mail: info@panagenda.com Headquarters, Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim Phone: +49 6252 67 939-00 Fax: +49 6252 67 939-16 E-Mail: info@panagenda.com USA: panagenda Inc. 60 State Street, Suite 700 MA 02109 Boston Phone: +1 617 855 5961 Fax: +1 617 488 2292 E-Mail: info@panagenda.com Germany: panagenda Consulting GmbH (Ltd.) Donnersbergstraße 1 DE 64646 Heppenheim Phone: +49 6252 67 939-86 Fax: +49 6252 67 939-16 E-Mail: info@panagenda.com The Netherlands: Trust Factory B.V. 11th Floor, Koningin Julianaplein 10 NL 2595 AA The Hague Phone: +31 70 80 801 96 E-Mail: info@trust-factory.com © 2007-2015 panagenda Make Your Data Work for You
  53. 53. Thank you 56 5/17/2017

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