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DEV-1223: Socialytics: Accelerating IBM Connections Adoption with Watson Analytics – IBM Connect 2017

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Social adoption is a challenge for many companies. What is the effective utilization of the environment? Who is using which resources, what in the environment is dormant or orphaned? Where should efforts focus in order to improve adoption? All of these questions can be diffcult to answer and there is no “one size fits all” solution as each organization has their own unique needs. Join Femke Goedhart and Franz Walder and learn how to tackle this topic using IBM Connections and Watson. Starting out with IBM Bluemix Data Connect to collect and combine data from relevant sources, they use the cognitive power of IBM Watson Analytics to answer those tricky questions and provide solutions to real World adoption challenges. Enable users by combining the power of Watson cognititve analytics with IBM Connections social capabilities in “Socialytics”!

A presentation by Femke Goedhart (panagenda) and Franz Walder (panagenda)

Published in: Data & Analytics
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DEV-1223: Socialytics: Accelerating IBM Connections Adoption with Watson Analytics – IBM Connect 2017

  1. 1. Femke Goedhart - panagenda Franz Walder - panagenda DEV-1223 Socialytics: Accelerating IBM Connections Adoption with Watson Analytics
  2. 2. Franz Walder – Product Manager Femke Goedhart – Business Consultant • 16 years of experience with various collaboration platforms • Explains “How Nerds Tick” to Users & “How Users Quirk” to Nerds • Focuses on Enterprise Adoption, ECM, Usability & Analytics • Lives in The Netherlands (if she isn’t traveling) Speakers • Almost 20 years of experience in (what used to be) the Lotus universe • Administrator, developer, virtualization enthusiast • Lives in Austria (hence the funny accent)
  3. 3. Make Your Data Work for A little introduction into adoption
  4. 4. Adoption & Analytics Congratulations! Your company has deployed IBM Connections. Now what? How to get people to use it? • Reinforce a sustained usage? • Support growth? • Stimulate innovation? And how do you measure how well that works?
  5. 5. Why is IBM Connections adoption even a topic? Primary process Secondary processes “Do it or you won’t get paid” “What’s in it for me?”
  6. 6. Three key concepts of Connections adoption... Start with the WHY One size DOES NOT fit all Adoption EQUALS Adaptation
  7. 7. 1. Start with the Why • you do • you do it • you do it Golden Circle “Tools” “Instruc t” “Inspire & Make it real” Wha t Why How
  8. 8. 2. One size fits all? Image: http://www.thewomenscode.com/wp- Rogers Curve
  9. 9. Identify your groups Create an adoption plan Execute Success! 3. Adoption equals Adaptation
  10. 10. 3. Adoption equals Adaptation Identify your groups Create adoption plan Execute Success!
  11. 11. Start Try/Explore Adopt Challenge Adapt Adoption needs to be an iterative process, because... • .... People change • .... Situations change • .... Tools change • .... Goals change • .... Context changes all of it
  12. 12. So what role do Analytics play in this? • Insight into to the WHAT & HOW of what’s happening • Identification of “Change makers” (people, content, communities, etc) • Alerting to anomalies (both positive & negative!) • Validation of current strategies • Deduction of potential areas of interest BUT DON’T FORGET THE USER IN ALL THIS!
  13. 13. Types: • Social Analytics & Reporting • Community Metrics • Personal Metrics • Administrator Metrics Products: • Cognos • Kudos Analytics • ConnectionsExpert & iDNA • Connections Cloud Metrics • ... What is available?
  14. 14. So what could Watson Analytics do?
  15. 15. Make Your Data Work for Data integration and preparation with Bluemix Data Connect
  16. 16. Make Your Data Work for Data analysis and visualization with Watson Analytics
  17. 17. Make Your Data Work for Share your results with Watson Analytics
  18. 18. Questions?
  19. 19. panagenda GmbH – Make Your Data Work for You Koningin Julianaplein 10 ● 2595 AA The Hague (The Netherlands) ● Skype: femware ● Cell: +31 6 25400482 E-Mail: femke.goedhart@panagenda.com Femke Goedhart Business Consultant panagenda GmbH – Make Your Data Work for You Schreyvogelgasse 3/10 ● 1010 Vienna (Austria) Cell: +43 699 1899 1807 E-Mail: franz.walder@panagenda.com Franz Walder Product Manager Feel free to contact us! https://nl.linkedin.com/in/femkegoedhart http://femkegoedhart.com @FemkeGoedhart https://at.linkedin.com/in/franzwalder
  20. 20. Headquarters, Austria: panagenda GmbH (Ltd.) Schreyvogelgasse 3/10 AT 1010 Vienna Phone: +43 1 89 012 89 Fax: +43 1 89 012 89-15 E-Mail: info@panagenda.com Headquarters, Germany: panagenda GmbH (Ltd.) Lahnstraße 17 DE 64646 Heppenheim Phone: +49 6252 67 939-00 Fax: +49 6252 67 939-16 E-Mail: info@panagenda.com USA: panagenda Inc. 60 State Street, Suite 700 MA 02109 Boston Phone: +1 617 855 5961 Fax: +1 617 488 2292 E-Mail: info@panagenda.com Germany: panagenda Consulting GmbH (Ltd.) Donnersbergstraße 1 DE 64646 Heppenheim Phone: +49 6252 67 939-86 Fax: +49 6252 67 939-16 E-Mail: info@panagenda.com The Netherlands: Trust Factory B.V. 11th Floor, Koningin Julianaplein 10 NL 2595 AA The Hague Phone: +31 70 80 801 96 E-Mail: info@trust-factory.com © 2007-2015 panagenda Make Your Data Work for
  21. 21. Notices and disclaimers Copyright © 2017 by International Business Machines Corporation (IBM). No part of this document may be reproduced or transmitted in any form without written permission from IBM. U.S. Government Users Restricted Rights — Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM. Information in these presentations (including information relating to products that have not yet been announced by IBM) has been reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under which they are provided. IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have been previously installed. Regardless, our warranty terms apply.” Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without notice. Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual performance, cost, savings or other results in other operating environments may vary. References in this document to IBM products, programs, or services does not imply that IBM intends to make such products, programs or services available in all countries in which IBM operates or does business. Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily reflect the views of IBM. All materials and discussions are provided for informational purposes only, and are neither intended to, nor shall constitute legal or other guidance or advice to any individual participant or their specific situation. It is the customer’s responsibility to insure its own compliance with legal requirements and to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer may need to take to comply with such laws. IBM does not provide legal advice or represent or warrant that its services or products will ensure that the customer is in compliance with any law 28 2/28/2017
  22. 22. Notices and disclaimers continued Information concerning non-IBM products was obtained from the suppliers of those products, their published announcements or other publicly available sources. IBM has not tested those products in connection with this publication and cannot confirm the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. IBM does not warrant the quality of any third-party products, or the ability of any such third-party products to interoperate with IBM’s products. IBM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The provision of the information contained herein is not intended to, and does not, grant any right or license under any IBM patents, copyrights, trademarks or other intellectual property right. IBM, the IBM logo, ibm.com, Aspera®, Bluemix, Blueworks Live, CICS, Clearcase, Cognos®, DOORS®, Emptoris®, Enterprise Document Management System™, FASP®, FileNet®, Global Business Services ®, Global Technology Services ®, IBM ExperienceOne™, IBM SmartCloud®, IBM Social Business®, Information on Demand, ILOG, Maximo®, MQIntegrator®, MQSeries®, Netcool®, OMEGAMON, OpenPower, PureAnalytics™, PureApplication®, pureCluster™, PureCoverage®, PureData®, PureExperience®, PureFlex®, pureQuery®, pureScale®, PureSystems®, QRadar®, Rational®, Rhapsody®, Smarter Commerce®, SoDA, SPSS, Sterling Commerce®, StoredIQ, Tealeaf®, Tivoli®, Trusteer®, Unica®, urban{code}®, Watson, WebSphere®, Worklight®, X-Force® and System z® Z/OS, are trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at: www.ibm.com/legal/copytrade.shtml. 29 2/28/2017
  23. 23. Thank you 30 2/28/2017
  24. 24. Demo #1 What are my most active communities? 32 2/28/2017
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  34. 34. Demo #2 What are my people talking about? 42 2/28/2017
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  43. 43. Demo #3 Which users could I ask to become my ambassadors? 51 2/28/2017
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