Library Leaders Digital Strategy Summit - Computers in Libraries 2016

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Establishing Digital Literacy as a Core Public Library Service. Edmonton Public Library.

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Library Leaders Digital Strategy Summit - Computers in Libraries 2016

  1. 1. Library Leaders Digital Strategy Summit Computers in Libraries 2016 Strategy Challenges & Considerations Establishing Digital Literacy as a Core Public Library Service Pam Ryan, Director, Collections & Technology
  2. 2. About EPL • One Library, One Staff, One Collection • Community-led • 18 branches • 2 eplGO storefronts • 2 epl2GO literacy vans • 2 community-based lending machines • $58 million (2014); ~470 FTE • 878,000 Edmontonians 2
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  4. 4. 2015 American Library Association (ALA) Presidential Citation for Innovative International Library Project: EPL’s Digital Literacy as a Core Service model 4
  5. 5. • Staff regularly fielding customer requests for technology and device help • Inconsistent staff skill and confidence to address them • Uncertainty about priority of technology help questions • Some fear and resistance • Poor service Then (2011) 5
  6. 6. • On-demand Tech Help in every branch, an integrated part of customer service • Adoption of a co-learning attitude • Digital literacy programs in every branch • Best-in-class EPL Makerspace • Mini-makerspace equipment in all branches and 2 literacy vans • Maker / STEAM programming in every branch Now (2016) 6
  7. 7. • 2011-2013 Business Plan goals • Digital Literacy Initiatives unit • Discovery Service model • Investment in technology • Investment in staff training • New services + programs How (2011-2015) 7
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  11. 11. 11 Champion digital literacy services Provide staff with a digital technology sandbox for training and programs Provide staff with training and support to build their digital literacy skills Develop and support creation of digital literacy services and programs Digital Literacy Initiatives
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  17. 17. New Programs, New Communities
  18. 18. Pam Ryan, Director, Collections & Technology pryan@epl.ca 19

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