THE NEXUS OF MOBILE AND SOCIAL TECHNOLOGY IN TRAINING Presented by Vinay Nilakantan – Director of Product Development and Research, Meridian Knowledge Solutions, LLC
The Impact of Mobile• By 2015, 80% of people accessing the Internet will be doing so from mobile devices.• Perhaps more important for training, Internet capable mobile devices will outnumber computers within the next year• The ability for this shift in access to take place is driven by three main factors: • Increased number of mobile devices • Dynamic web content • Increased network infrastructure to support high bandwidth content* Statistics provided by The Horizon Report – 2011 Edition
Social Footprint• The Facebook generation• Everything to go, please• The power of the “crowd”• Everyone is invited• Stay on your toes (Spotify vs. MOG)• Recognize the power of this• The new outreach for companies• And here comes big data…
The Mobile Connect • Mobile powerhouses • iPads for everyone • Networking between all devices • 2G. 3G. 4G. 4G LTE. • The mobile device replaces the wallet • Heavy social usage through the mobile device • Voice!
The intersection of training• Byte sized learning or “crumb” learning is optimized through a social experience.• Creating “channels” where users can subscribe to subject matter experts• Peer networking through Learning Management Systems or Portals• Corporate training announcements through mobile and social• On the job checklists for real time evaluations• Disconnected Learning – Creating more training opportunities• Peer scoring and recognition through Performance Management support
Mobile, Social, Global – Some examples• You get assigned for some Required Training / compliance training and a message will show up in your iPhone notification bar that you have one training item to complete.• If a forum post that you started gets a response, you get notified of that and also allows you to update that forum post through a twitter like (128 word capacity) message. And then keep getting updates to that.• Get real time stats on a mini dashboard on your mobile device that indicates what courses are the most popular through a ranking system.• If you access a course, through a single click, broadcast that to either Facebook, Twitter or LinkedIn to share with your social network the event of you taking that course.• Perform a search on the organization’s wiki / knowledge base to find quick answers to questions.• Rate courses and content to influence others who might be interested in that same content.
Business Results - Qualitative• Post launch satisfaction survey results (Sept 2011) o 83% overall satisfaction rating o 77% “easy” rating on catalog search/browse o 89% Average to Very Fast performance rating o 89% rated 3 or higher on meeting professional needs (out of 5)• Customer Feedback o “Easier navigation. More polished design” o “Streamlined. Easy to follow” o “Faster” (from multiple users) o “Seems to do everything that the old platform did” o “I love the ability to download transcripts….”
Business Results - Quantitative• Revenue Performance (Year to Year) o Customer base up 50% o OnDemand revenue up 60% o Webcast revenue up 50% o Co-Branded customers up 25%• Technology Performance o On track to deliver over 500K course completions in year 1 o Peak concurrent course completions exceeded 600 per hour o System availability currently averaging 99.9% uptime o Current course catalog exceeds 1500 titles o Over 3M course transcripts (migrated and new)
Results• Create a completely simplified experience for the user• Streamline the User Interface experience to be familiar• Do not rely purely on traditional training• Social. Mobile. Global – The nexus of training• Allow for members to experience a localized experience• Make use of “dead zones”• Create a domain experience• Recommendation Engine• Internationalization• Dynamic Reporting capabilities
Thank you.For any questions, please contact Vinay Nilakantan at email@example.com