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Capital networking group increasing productivity


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Capital networking group increasing productivity

  1. 1. Increasing your Human Capital ROI by Paul L. Marciano, Ph.D. Capital Networking Group Princeton, NJ December 30, 2010 Whiteboard, LLC Maximizing Human Capital
  2. 2. en·tre·pre·neur A person who organizes and manages any enterprise, especially a business, usually with considerable initiative and risk.
  3. 6. What Do We Dream About? Employees who care as much about our business as we do
  4. 8. Motivation vs. Engagement
  5. 9. mo·ti·va·tion (mō'tə-vā'shən) n. <ul><ul><li>Motivation requires a desire to act, an ability to act, and having an objective (Ramlall, 2004) </li></ul></ul>Latin ( movere ): a drive which directs behavior toward a desired outcome
  6. 10. <ul><li>Old French ( en + gage ): to pledge, as in marriage; commitment, loyalty, dedication </li></ul>en·gage·ment (ĕn-gāj'mənt) n.
  7. 11. Motivated vs. Engaged Employees Stable Unstable Big Picture Narrow Focus Organization Self <ul><ul><li>Long-term View </li></ul></ul>Short-term View Committed Opportunistic <ul><ul><li>Internal Focus </li></ul></ul>External Focus
  8. 12. <ul><li>Productivity & Performance (21% increase) </li></ul><ul><li>Profitability (+28 cents vs. -11 cents EPS) </li></ul><ul><li>Turnover (4x-9x) </li></ul><ul><li>Absenteeism (2x) </li></ul><ul><li>Employee Fraud </li></ul><ul><li>Customer Satisfaction & Loyalty </li></ul><ul><li>Quality Defects </li></ul><ul><li>Safety Compliance </li></ul><ul><li>Employee Satisfaction </li></ul><ul><li>Physical & Psychological Well-Being </li></ul>Engagement Research
  9. 13. Levels of Engagement
  10. 14. Engagement Meter 1 2 3 4 5 Actively Disengaged Disengaged Opportunistic Engaged Actively Engaged
  11. 15. Engagement Behaviors 1 2 3 4 5 Creates the mess Walks past mess without thought Hopes not to see it, will clean-up if personal benefit Cleans-up what he/she sees Helps clean-up, fix & prevent
  12. 16. What creates an engaged workforce?
  13. 17. RESPECT
  14. 18. RESPECT Model
  15. 19. Respect the Organization Organization
  16. 20. Respect the Supervisor Organization Supervisor
  17. 21. Respect Team Members Organization Supervisor Team
  18. 22. Respect the Work Organization Supervisor Team Work
  19. 23. Feel Respected Organization Supervisor Team Work Individual
  20. 24. RESPECT Drivers Leader & Organizational Culture
  21. 25. <ul><li>R ecognition </li></ul><ul><li>E mpowerment </li></ul><ul><li>S upportive feedback </li></ul><ul><li>P artnering </li></ul><ul><li>E xpectations </li></ul><ul><li>C onsideration </li></ul><ul><li>T rust </li></ul>RESPECT Drivers
  22. 26. What can you do to bring RESPECT to your organization?
  23. 27. WHITEBOARD, LLC Maximizing Human Capital through Targeted Behavioral Solutions Paul L. Marciano, Ph.D. 908.268.7272 [email_address]