Problem solving skills

411 views

Published on

"Presentation on Problem Solving skills. Learn ways to improve
Problem Solving skills. These PDF's are available for all VEDA
Students for free on www.veda-edu.com"

Published in: Education, Business, Technology
  • Be the first to comment

Problem solving skills

  1. 1. Building Leadership Skills: Problem-Solving and Decision-Making
  2. 2. Not All Decisions Require Equal Attention
  3. 3. Decision Insurance 1. Define the problem 2. Gather additional data 3. Lay it all out 4. Identify your options 5. Evaluate your options 6. Make your decision 7. Move forward
  4. 4. Step #1: Define the Problem  What?  Where?  How?  When?  With whom?  Why?
  5. 5. For a Complex Problem  Break it down  Verify with others  Prioritize
  6. 6. Describe the Desired Outcome(s) Define the solved state: Here’s what should be happening…
  7. 7. Identify Specific, Measurable Goals What are we trying to  Achieve?  Preserve?  Avoid?  Eliminate?
  8. 8. Link Back to the Big Picture Make sure your desired outcomes align clearly with the library’s mission and strategic plan
  9. 9. Reality Check: Decision Politics  Who are the stakeholders in this situation?  What will they need to get out of any decision?  How and when should they participate in finding a solution?
  10. 10. Step #2: Gather Additional Data  Broad  Objective  Verifiable  Relevant
  11. 11. Beware  Hearsay/rumor  Opinion  Wishful thinking  Labeling the problem  Blaming/scapegoating  Vivid but minor evidence
  12. 12. Look Outside the Library as Well as In
  13. 13. Don’t Overlook  Your own beliefs and biases  Your own (possible) role in the situation
  14. 14. How Much Information Is Enough?
  15. 15. Just Be Sure You Cover the Bases  Bouncing around is natural  More information may accrue over time
  16. 16. Step #3: Lay It All Out
  17. 17. Pareto Analysis  “80/20 rule”  Focus on numerical data  Use to identify which situations are most common
  18. 18. Mind Mapping  Free-form note taking  Any kind of information  Use to show how different facts relate to the problem and to each other
  19. 19. Look into Causes but Don’t Bog Down  Not all problems are “caused”  Not all causes can be corrected Ask for input – one person at a time.
  20. 20. The Un-Problem: Appreciative Inquiry  Systematic discovery of the best in people and organizations  Unconditional positive questions  Directed conversation and storytelling  What is working well?  How can we do more of that?
  21. 21. Step #4: Identify Your Options  What options do we have?  What has been done in other libraries?  In other disciplines?  How about something new?
  22. 22. Situation: Something’s Gone Wrong  Find and correct the changes that account for the fall-off in results.
  23. 23. Situation: Increased – or Changing – Expectations  Find new ways of operating.
  24. 24. Situation: The Double Whammy  Find ways to reengineer the system – correct and invent.
  25. 25. Situation: It Never Did Work Right  Find ways to overhaul – or completely rebuild.
  26. 26. Things That Can Limit Your Thinking  Searching for THE ONE RIGHT ANSWER  Not involving front line people  Looking inside the library only  Waiting for 100% agreement  Fear of embarrassment or failure
  27. 27. Be Sure to Include  Current approach  Something new  Something fun
  28. 28. Step #5: Evaluate Your Options
  29. 29. Check Sheet Option 1 Option 2 Option 3 Option 4 Desired Outcome   Desired Outcome  Desired Outcome  Desired Outcome   
  30. 30. SWOT: Strengths – Weaknesses – Opportunities – Threats PMI: Plus – Minus - Interesting
  31. 31. Six Thinking Hats
  32. 32. Think Through Risks and Consequences  Reversible?  Pilot-able?  Timely?  Politically sensitive?
  33. 33. Special Challenges in Many Library Environments  Perfectionism  Catastrophizing  Mixed feelings about success
  34. 34. Step #6: Make Your Decision
  35. 35. Reality Check: Strategic Thinking  How might this decision change the library’s position or reputation?  Will it set the stage or define a pattern for future decisions?  Do library stakeholders need a heads-up?  Who will get credit if things turn out well?
  36. 36. Take Time to Write a Brief Summary of Your Process
  37. 37. Step #7: Move Forward  Communicate the decision/solution  Plan the implementation  Monitor results  Learn as you go
  38. 38. When Things Go Wrong  Work each problem  Re-prioritize if necessary  Maintain focus on desired outcomes  After a fair trial, change options

×