To e- or not to be

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Prezentacja z konferencji Post Expo na temat Paczkomatów 24/7, e-commerce i social-commerce

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To e- or not to be

  1. 1. Post-Expo 2010, Copenhagen, 6-8 October 2010 To e- or not to be ?
  2. 2.  Introduction  Postal trends  E-commerce  easyPack 24/7  E-services To e- or not to be InPost's solutions for securing incomes growth Marcin Bosacki Business Development Manager Post-Expo 2010, Copenhagen, 6-8 October 2010
  3. 3. Introduction to Integer.pl Capital Group
  4. 4. Distribution of unaddressed mail market leader in distribution for supermarket chains Postal services largest alternative postal operator in Poland Financial and insurance services Offer for business and individuals Distribution of UDM in Ukraine Services in over 300 cities Automated parcel terminals Sending and collecting parcels 24/ 7 Logistics services logistics support to Group’s subsidiaries MVNO operator Services for Carrefour Mova New services in Autumn 2010 InFlavo Internet shops on Facebook Listening to customer needs and observing market trends Post-Expo 2010, Copenhagen, 6-8 October 2010
  5. 5. Profitable and growing business Results (in thousand PLN) 2005 2006 2007 2008 2009 H1 2010 Net income from sales 31 507 44 778 62 123 94 945 139 866 94 680 Operating costs 29 215 43 029 58 897 91 045 129 843 87 290 EBIT 2 303 1 826 3 533 8 505 13 206 12 090 Net profit 1 921 1 584 2 751 6 481 10 233 7 390 Post-Expo 2010, Copenhagen, 6-8 October 2010
  6. 6. Postal trends
  7. 7. Social mail Transactional mail Direct Mail Parcels Less mail is being sent Post-Expo 2010, Copenhagen, 6-8 October 2010
  8. 8. Postal market in Europe  Decline in mail volume by ~5% yearly  Electronic substitution (emails, e-documents)  Technology improvements  Market liberalisation  Better access to Internet  Growing importance of e-commerce  New generation of users - social media Post-Expo 2010, Copenhagen, 6-8 October 2010
  9. 9. E-commerce
  10. 10.  Only a few countries with internet penetration above 15% Internet penetration in 1998 Post-Expo 2010, Copenhagen, 6-8 October 2010
  11. 11.  Many countries with internet penetration above 30%  Some European countries with 70% plus Internet penetration in 2008 Post-Expo 2010, Copenhagen, 6-8 October 2010
  12. 12. Increasing role of e-commerce globally  25.6% of world population with access to Internet IMRWorld  Double growth in online retailing % of total (3.2% in 2009 to 7.4% in 2011) PayPal UK Online Retail Report  36% growth in e-commerce in Poland in 2009 Sklepy24.pl Post-Expo 2010, Copenhagen, 6-8 October 2010
  13. 13. Business Concerns „We need proconsumers solution. We need to comunicate in direct, innovative way with. Limiting their engagemant and maximizing amount of satisfacted users” „How we can cut our „Last Mile” costs? How we can offer 24/7 parcel service? Can we track & trace it? „We need invest out assets but solution should be valuable and offer best ROI” Post-Expo 2010, Copenhagen, 6-8 October 2010
  14. 14. Business Concerns „Most important for me and other my peers is fast delivery time, on time delivery and cheap price” „Reasons to change the operator are lower prices and better convenience in picking up the parcels (opening hours and Point of Sales localizations)” SIMON KUCHER & PARTNERS Interviews with customers and e- shops , January / February 2008 Post-Expo 2010, Copenhagen, 6-8 October 2010
  15. 15. easyPack 24/7  Sending & reciving parcels  Cash On Delivery  Passing the goods through  Paying bills  On screen Advertising  Selling goods  B2B logistics Accessibility- 24 hours a day 7 days a week  Deliveries within 2 working days (~24h)  Safety solution  Dedicated software with high flexibility Post-Expo 2010, Copenhagen, 6-8 October 2010
  16. 16. 1 = 10 Post-Expo 2010, Copenhagen, 6-8 October 2010
  17. 17. easyPack 24/7 - statistics  96,7% delivered day after posting  38,4% of parcels collected between 18:00 – 9:00  50% of parcels collected within 6 hours after leaving it in the machine * Source: InPost, data from October ’09 – August ‘10 Post-Expo 2010, Copenhagen, 6-8 October 2010
  18. 18. easyPack 24/7 – year ago and now Start – June 2009  100 machines – 28 cities  3 largest e-shops in their segments (Intymna.pl, Komputronik.pl, Merlin.pl)  Insurance up to 5.000 PLN  Parcel collection Currently – September 2010  100 machines – 28 cities  300 machines in 71 cities  800 e-shops  Paneuropean clients: AVON, Allegro  Insurance up to 20.000 PLN  Parcel collection  Postage directly in the machines  Cash on delivery Post-Expo 2010, Copenhagen, 6-8 October 2010  450 machines by end of 2010  1000 machines by end of 2011
  19. 19.  Avatar case study  Option to pick up parcels withing 60 minutes from the order Online sale and instant parcel pick up More can be found on http://www.integer.pl/biuroPrasowe/avatar_has_conquered_paczkomaty_24_7_machines,263.html Post-Expo 2010, Copenhagen, 6-8 October 2010
  20. 20.  Visit our booth at 3142  Check how quick can you pick up a parcel  Become a new Formula 1 driver! Check how fast are you! Post-Expo 2010, Copenhagen, 6-8 October 2010 Visit us on booth 3142
  21. 21. E-services @ InPost
  22. 22. Listening to customer needs and observing market trends Hybrid Mail E-invoicing and Mobile Payments MVNO Paczkomaty 24/7 E-shops on Facebook Post-Expo 2010, Copenhagen, 6-8 October 2010
  23. 23. Social Media phenomen Post-Expo 2010, Copenhagen, 6-8 October 2010
  24. 24. Heavy users of FB spend more money on internet  Heavy users of Internet spend on average 40 USD more on e- commerce (comScore, 05.2010)  56% of Facebook users purchased something online (ForeSee Results, 02.2010)  Facebook – 3rd largest country on Earth (>500 million users) Post-Expo 2010, Copenhagen, 6-8 October 2010
  25. 25. Social Shopping Post-Expo 2010, Copenhagen, 6-8 October 2010
  26. 26. Growing role of social shopping ?  Social shopping links both online shopping and social media  Purchasing decisions based on recommendations  Grouping sales – latest trend Post-Expo 2010, Copenhagen, 6-8 October 2010  70% consumers have better opinion on company or brand after direct interaction via new media  64% consumers have betrer opinion on brands who uses social media
  27. 27. Social commerce can boost parcels shipments! Post-Expo 2010, Copenhagen, 6-8 October 2010
  28. 28. Friendly Shopping on Facebook  Answer to the growing role of Facebook  Complete application to have internet store on Facebook  Integrated with payments and delivery options Post-Expo 2010, Copenhagen, 6-8 October 2010
  29. 29. To e- ! Post-Expo 2010, Copenhagen, 6-8 October 2010

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