The Listening Age
Putting engagement into practice through social
                   media




              Steve Davies ...
Perspective

Biography

Participant observer

Critical

Sociological



               Steve Davies ❘ Gov 2.0 Conference ❘...
Inspiration

The Social construction of reality

The Support Economy

The Age of Heretics




              Steve Davies ❘...
Social reality

Peter Berger & Thomas Luckmann

Knowledge and language

Objective reality

Social media redefines social r...
Support economy
Shoshana Zuboff & James Maxmin

New breed of individuals

Self authoring

The institutional chasm

Social ...
Age of heretics
Art Kleiner

Heretic as visionary

We are all trapped

Heretics free us

Social media - You are not alone
...
Synergy

We can build our world

We can engage together

We are not alone

Social media is our weapon



             Stev...
The problem
Agencies are trapped

Citizens are uncertain

Employees are uncertain

Fear and doubt are rife

Spin is endemi...
Agency & Community
Citizens are engaging already

Public servants are not

Perceived powerlessness rules

Citizens are cyn...
Organisational comfort
 Corporate listening

 Fight the FUDS

 Enlighten corporate areas

 Inspire leadership

 Harness he...
Building competence
Individuals are - sort of

Agencies are not

Build the groundswell

Greater depth

Another chasm to cr...
Organisational culture
 Current approach is hierarchical

 Behaviouralism rules

 Bolstered by managerialism

 Rightly vie...
Beyond culture
People build culture

Intuition works

Organisations are social

People talk

Social media rocks


        ...
So where are we?
We have a vision

We have a map

We have smart tools

We don’t have a market

So we don’t have passengers...
Crossing the chasms
Allow direct engagement

Rise of the heretics

Allow unstructured engagement

Democratise culture chan...
And if we don’t?
Loss of trust

Disengagement

Mediocrity

Declining ability to deliver

A dark age public service


     ...
Upcoming SlideShare
Loading in …5
×

The Listening Age

726 views

Published on

Presentation of presentation being given at Gov 2.0 conference in Canberra, November 2010

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
726
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
5
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
















  • The Listening Age

    1. 1. The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    2. 2. Perspective Biography Participant observer Critical Sociological Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    3. 3. Inspiration The Social construction of reality The Support Economy The Age of Heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    4. 4. Social reality Peter Berger & Thomas Luckmann Knowledge and language Objective reality Social media redefines social reality Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    5. 5. Support economy Shoshana Zuboff & James Maxmin New breed of individuals Self authoring The institutional chasm Social media bridges the chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    6. 6. Age of heretics Art Kleiner Heretic as visionary We are all trapped Heretics free us Social media - You are not alone Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    7. 7. Synergy We can build our world We can engage together We are not alone Social media is our weapon Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    8. 8. The problem Agencies are trapped Citizens are uncertain Employees are uncertain Fear and doubt are rife Spin is endemic Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    9. 9. Agency & Community Citizens are engaging already Public servants are not Perceived powerlessness rules Citizens are cynical So there is a chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    10. 10. Organisational comfort Corporate listening Fight the FUDS Enlighten corporate areas Inspire leadership Harness heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    11. 11. Building competence Individuals are - sort of Agencies are not Build the groundswell Greater depth Another chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    12. 12. Organisational culture Current approach is hierarchical Behaviouralism rules Bolstered by managerialism Rightly viewed with cynicism Yet another chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    13. 13. Beyond culture People build culture Intuition works Organisations are social People talk Social media rocks Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    14. 14. So where are we? We have a vision We have a map We have smart tools We don’t have a market So we don’t have passengers Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    15. 15. Crossing the chasms Allow direct engagement Rise of the heretics Allow unstructured engagement Democratise culture change Establish a social ecology Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010
    16. 16. And if we don’t? Loss of trust Disengagement Mediocrity Declining ability to deliver A dark age public service Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

    ×