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SERVISNET Company Presentation

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  1. 1. COMPANY PROFILE January 20 10 SERVISNET – JANUARY 2010
  2. 2. COMPANY PROFILE <ul><li>HISTORY </li></ul><ul><li>MANPOWER </li></ul><ul><li>COMPANY ORGANIZATION </li></ul><ul><li>REGIONAL STRUCTURING </li></ul><ul><li>SCOPE OF BUSINESS </li></ul><ul><li>SCOPE OF WORK </li></ul><ul><li>ASPECTS FROM ON-GOING AND COMPLETED PROJECTS </li></ul><ul><li>REFERENCES </li></ul><ul><li>EQUIPMENT PARK </li></ul><ul><li>CERTIFICATE & LICENCES </li></ul>SERVISNET – JANUARY 2010
  3. 3. HISTORY <ul><li>Technical support and customer services department of the Northern Telecom Netaş started to its activities in 1985 an then separated from the Nortel Netaş company in the year 2001 as an outsource firm and established as a new company under the name of SERVISNET. </li></ul><ul><li>SERVISNET in this process, continues to work with a wide experienced staff who keep the discipline, company culture and corporate profile that are earned from Nortel Netaş by enhancing the product portfolio and improving its capabilities according to the service requirements of the sector. </li></ul><ul><li>The company provides GSM, PSTN, Transmission, Data systems, Defense systems, Power systems while providing other telecommunication products with 7/24 service support, engineering and training services to its customers. </li></ul>SERVISNET – JANUARY 2010
  4. 4. MANPOWER <ul><li>185 regular personnel are employed in SERVİSNET comprising of 80 engineers, 95 technicians and administrative staff. The manpower of the company is supported by subcontractors in case of necessity depending on the project phases. </li></ul>SERVISNET – JANUARY 2010 Engineers Technicians Others Employees
  6. 6. SERVİSNET OFFICES - REGIONAL STRUCTURING <ul><li>The headquarters of the SERVİSNET company is in İstanbul meanwhile regional offices, warehouses and organizations are located in Ankara, Antalya and Adana. </li></ul>SERVISNET – JANUARY 2010 İstanbul Center Ankara Region Antalya Region Adana Region
  7. 7. SCOPE OF BUSINESS <ul><li>We support telecommunication products in a wide portfolio including Wireless, Management, Defense, Transmission and other Communication fields: </li></ul><ul><ul><li>Wireless Systems </li></ul></ul><ul><ul><ul><li>GSM BSS & NSS – GPRS </li></ul></ul></ul><ul><ul><ul><li>CDMA –WiMAX-Fixed Wireless </li></ul></ul></ul><ul><ul><li>Broadband Systems </li></ul></ul><ul><ul><ul><li>DSLAM – SSG – xDSL </li></ul></ul></ul><ul><ul><li>PSTN Systems </li></ul></ul><ul><ul><ul><li>Public switches </li></ul></ul></ul><ul><ul><ul><li>Rural switches </li></ul></ul></ul><ul><ul><li>Transmission Systems </li></ul></ul><ul><ul><ul><li>PDH - SDH & SDH radio </li></ul></ul></ul><ul><ul><ul><li>Multiplexer and management systems </li></ul></ul></ul>SERVISNET – JANUARY 2010
  8. 8. SCOPE OF BUSINESS <ul><ul><li>Data, IS & Operational Systems </li></ul></ul><ul><ul><ul><li>Router, Hub, ATM and Frame Relay Switches, Bridges and Modems </li></ul></ul></ul><ul><ul><li>Defense Systems </li></ul></ul><ul><ul><li>Softwares related to telecommunication sector </li></ul></ul><ul><ul><li>Operational Systems Support </li></ul></ul><ul><ul><li>Client Network Management </li></ul></ul><ul><ul><ul><li>Sun Solaris, HP Unix, Linux, Windows etc. </li></ul></ul></ul><ul><ul><li>Database Support </li></ul></ul><ul><ul><ul><li>Oracle, Sybase, Informix databases and Crystal Report Server </li></ul></ul></ul><ul><ul><li>Power Systems </li></ul></ul><ul><ul><ul><li>AC Systems, Generators, Regulators </li></ul></ul></ul><ul><ul><ul><li>UPS, DC/DC convertors and grounding </li></ul></ul></ul><ul><li> </li></ul>SERVISNET – JANUARY 2010
  9. 9. Technical Training Services and Training Center <ul><li>Effective training with experienced instructors </li></ul><ul><li>Technology and product focused training </li></ul><ul><li>Training center comprised of 8 classes each equipped with advanced technological products </li></ul><ul><li>10000 student-day per year capacity, 95% customer satisfaction </li></ul><ul><li>Training courses to domestic and overseas customers (TT, Alternative Operators, GSM Operators, Enterprise Customers, Overseas Operators) </li></ul><ul><li>Training capability in foreign languages (Turkish, English, Russian) </li></ul>SERVISNET – JANUARY 2010
  10. 10. THE SERVICES PROVIDED BY SERVİSNET GSM <ul><li>Installation & Comissioning </li></ul><ul><ul><li>GSM new-site installation </li></ul></ul><ul><ul><li>GSM co-site installation </li></ul></ul><ul><li>Operation & Maintenance </li></ul><ul><ul><li>First Level Maintenance </li></ul></ul><ul><ul><li>Second Level Maintenance </li></ul></ul><ul><ul><li>7/24 Support Systems </li></ul></ul><ul><ul><li>Operation and Maintenance Center Services (OMC-NOC Monitoring & Operation) </li></ul></ul><ul><ul><li>Baby Sitting Services </li></ul></ul><ul><li>Network Optimization and Engineering Services </li></ul><ul><ul><li>Network Dimensioning and Optimization processes </li></ul></ul><ul><li>Rollout & Project Management Processes </li></ul><ul><li>System and Network Integration Processes </li></ul><ul><li>Technical Training Processes </li></ul><ul><li>Inventory and Network Health Audit Processes </li></ul><ul><li>Repair & Return Services </li></ul>SERVISNET – JANUARY 2010 SERVISNET is a Single Point of Contact for all Customer Service Requests.
  11. 11. SCOPE OF SERVICE INFORMATION SYSTEMS (IS) <ul><li>Installation, management and troubleshooting of various kinds of server controlled domains </li></ul><ul><li>Installation, operation and troubleshooting of MAIL, FTP, HTTP, WINS, DNS and etc. servers that are nesessary at all the IT/IS structures </li></ul><ul><li>Installation of applications that run on HP-Unix, Solaris, Linux based operating systems together with OS, and also management and troubleshooting of these applications </li></ul><ul><li>Designing and installation of Data and VOIP based networks </li></ul><ul><li>Developing of Telecom oriented Windows or Linux based private softwares using databases like as Oracle , MYSQL and MS-SQL </li></ul><ul><li>Private software developing projects on various platforms in accordance with customer requests </li></ul>SERVISNET – JANUARY 2010
  12. 12. SCOPE OF SERVICE TRANSMISSION <ul><li>SERVİSNET provides the following services for STM 1/4/16/64/DWDM, CDWM and Metro Ethernet systems without taking into consideration whatever the brand is: </li></ul><ul><ul><li>  Installation and Commissioning Services </li></ul></ul><ul><ul><li>Infrastructure Installation and Maintenance </li></ul></ul><ul><ul><li>Test and Documentation </li></ul></ul><ul><ul><li>Technical support services </li></ul></ul><ul><ul><li>SWITCHING </li></ul></ul><ul><ul><li>Installation and Commissioning Services </li></ul></ul><ul><ul><li>7/24 Maintenance Services         </li></ul></ul><ul><ul><li>Test and Documentation </li></ul></ul><ul><ul><li>  Network Integration </li></ul></ul>SERVISNET – JANUARY 2010
  13. 13. SCOPE OF SERVICE ENGINEERING <ul><li>Activities of SERVİSNET related to software, hardware and system dimensioning of Telecommunication products are realized in accordance with the engineering criteria. </li></ul><ul><li>Local & Rural type Switch Engineering </li></ul><ul><li>Transmission Engineering </li></ul><ul><li>Power Systems Engineering </li></ul><ul><li>Site survey and floor plan preparing services </li></ul>SERVISNET – JANUARY 2010
  15. 15. <ul><li>TÜRK TELEKOM DMS SWITCHES MAINTENANCE PROJECT (On going project) </li></ul><ul><li>TT MBU (CENTRAL MAINTENANCE UNIT) PROJECT </li></ul><ul><li>TT SDH PROJECT (On going project) </li></ul><ul><li>NGN PROJECTS (On going project) </li></ul><ul><li>TELLCOM ATAŞEHİR METRO ETHERNET PROJECT (On going project) </li></ul><ul><li>DEFENCE SYSTEMS PROJECTS (On going project) </li></ul><ul><li>TT HUAWEI IPDSLAM TECHNICAL SUPPORT (On going project) </li></ul><ul><li>TT-TIM-AYCELL GSM PROJECT (2001-2004) </li></ul>SERVISNET – JANUARY 2010
  16. 16. TÜRK TELEKOM DMS SWITCHES MAINTENANCE PROJECT (On going project) <ul><li>7/24 technical support to 326 nation-wide PSTN/DMS switches that serve to 7000K/2000K ports (line and trunk) </li></ul><ul><li>SW upgrading </li></ul><ul><li>Troubleshooting and fault management </li></ul><ul><li>Training and documentation support </li></ul><ul><li>TT MBU (CENTRAL MAINTENANCE UNIT) PROJECT </li></ul>SERVISNET – JANUARY 2010 With the purpose of operating the 326 public type DMS switches owned by TT from 5 main centers and maintaining alarm and performance monitoring, SERVİSNET operates the network of these switches which is comprised of unix, linux, windows server, various routers/switches and database types and also provides technical support since 2004.
  17. 17. TT SDH PROJECT (On going project) <ul><li>After the completion and comissioning of 7000 NE installation in 41 cities subject to TT SDH project that SERVİSNET started in 2001, technical support for these network elements (NEs) is being continuously provided since that year. </li></ul><ul><li>Installation and technical support for the Kazakhstan_Almaty local SDH project (2003 - on going) </li></ul><ul><li>Bangladesh BTTB SDH project (2005 - on going) </li></ul><ul><li>TEDAŞ SDH project (2003 - on going) </li></ul><ul><li>SDH technical support is provided to approximately 350 corporate customers within Turkey. </li></ul>SERVISNET – JANUARY 2010
  18. 18. NGN PROJECTS (On going project) <ul><li>Provides technical support since 2007 for the operation of NGN network installed for GISAD that serves to enterprise customers. </li></ul><ul><li>Provides technical support to the NGN system installed at TT Ulus- Ankara. </li></ul><ul><li>TELLCOM ATAŞEHİR METRO ETHERNET PROJECT (On going project) </li></ul><ul><li>After the completion of infrastructure installation, acceptance tests and comissioning SERVİSNET provides technical support to the Metroethernet Network that has the capability of serving internet, Voip and IPTV services approximately to 10000 customers. </li></ul>SERVISNET – JANUARY 2010
  19. 19. DEFENCE SYSTEMS PROJECTS (On going project) <ul><li>Installation, test, integration and technical support services are provided for the following products available in the military projects that are jointly maintained by SERVİSNET NN and ASELSAN. </li></ul><ul><ul><li>IFF </li></ul></ul><ul><ul><li>JEMUS </li></ul></ul><ul><ul><li>SAHRA Switches </li></ul></ul><ul><ul><li>TASMUS </li></ul></ul><ul><ul><li>MILGEM (National Boat) </li></ul></ul>SERVISNET – JANUARY 2010
  20. 20. TT HUAWEI IPDSLAM TECHNICAL SUPPORT (On going project) <ul><li>Provide technical support to Türk Telekom’s Huawei Broadband Access network which has a capacity of 1000K ports, 2000 DSLAMs and 32 SSGs </li></ul><ul><li>Regional operation and maintenance support to totally 10 regions within the working hours </li></ul><ul><li>Second Level Support </li></ul><ul><li>7/24 Call Forwarding Support </li></ul><ul><li>First Level Technical Support for MSAN </li></ul><ul><li>Training Support </li></ul>SERVISNET – JANUARY 2010
  21. 21. TT-TIM-AYCELL GSM PROJECT (2001-2004) <ul><li>GSM 1800 BSC-TRAU-PCUSN & BTS network installation (2001-2004) </li></ul><ul><li>Commissioning & onair of the services </li></ul><ul><li>Engineering of Network Elements </li></ul><ul><li>FLM site support Regional and central logistics management for 1500 BTS, BSC and PCUSNs deployed in 40 cities </li></ul><ul><li>OMC server installation and 7/24 OMC-R support </li></ul><ul><li>SLM (Second Level Maintenance) BSC/BTS support </li></ul><ul><li>S/W upgrades </li></ul><ul><li>GPRS service support </li></ul>SERVISNET – JANUARY 2010
  22. 22. VODAFONE FULL SITE AUDIT PROJECT (2009) <ul><li>Webtool software writing and development for the Vodafone FSA project </li></ul><ul><li>PMC (Project Management Center) responsible for the management of regions and teams (11500 sites) </li></ul><ul><li>BTS and BSC audit making in İzmir, Antalya and Adana VF regions (3500 sites) </li></ul><ul><li>EMF measurements in the Southern Region (4300 BTSs) </li></ul><ul><ul><ul><li>We have the BTK (Information Technologies Association) certificate of authority for EMF measurement </li></ul></ul></ul>SERVISNET – JANUARY 2010
  23. 23. VODAFONE-HUAWEI 3G ROLLOUT-PHASE 0 (2009) <ul><li>To make the PTN, MW, Node-B surveys, installations, acceptance tests and commissionings in the İstanbul region (totally 54 Node-Bs, 28 MWs, 91 PTNs) </li></ul><ul><li>To make the PTN, MW, Node installations, acceptance tests and commissionings in Antalya and Adana regions (totally 97 Node-Bs, 57 MWs, 14 PTNs) </li></ul><ul><li>To commit the 3W Node-B EMF measurements in Adana, Ankara and İstanbul regions (totally 204 sites) </li></ul><ul><li>To commit the FLM activities of Adana and Diyarbakır regions on behalf of Huawei </li></ul><ul><li>Tower & MW </li></ul>SERVISNET – JANUARY 2010
  24. 24. VODAFONE-HUAWEI 3G ROLLOUT-PHASE 0 (2009) <ul><li>NodeB & DC Cabinet </li></ul>SERVISNET – JANUARY 2010
  25. 25. VODAFONE-HUAWEI 3G ROLLOUT-PHASE 0 (2009) <ul><li>PTN & DDF </li></ul>SERVISNET – JANUARY 2010
  26. 26. SOFTWARE PROJECTS <ul><li>TT TURPAK fault recording and material monitoring Db program </li></ul><ul><li>TT DXX fault recording and material monitoring Db program </li></ul><ul><li>Fault recording and monitoring program over AVEA’s web </li></ul><ul><li>Fault recording and monitoring program over Vodafone’s web </li></ul><ul><li>Fault recording and monitoring program over Tellcom’s web </li></ul><ul><li>TT Centrex IP Customer Information system software </li></ul><ul><li>Vodafone full site audit software </li></ul><ul><li>Software for Vodafone 3G acceptance tests monitoring </li></ul><ul><li>SNMP/SMS software for Gisad problem monitoring </li></ul><ul><li>3G installation tool software </li></ul>SERVISNET – JANUARY 2010
  27. 27. EQUIPMENT PARK of SERVİSNET <ul><li>BTK (Information Technologies Association) certified EMF Equipment </li></ul><ul><li>Spectrum Analyzer </li></ul><ul><li>BER Tester </li></ul><ul><li>SDH Analyzer </li></ul><ul><li>Adjustable Optical Attenuators </li></ul><ul><li>VSWR Measurement Equipment </li></ul><ul><li>FE Ethernet Tester </li></ul><ul><li>Powermeter </li></ul><ul><li>Installation Equipment </li></ul><ul><li>Safety Equipment </li></ul><ul><li>Vehicle Tracking Systems </li></ul>SERVISNET – JANUARY 2010
  28. 28. Employee Health and Safety Policy <ul><li>SERVİSNET has an effective and powerful Business Health and Safety Management System of which it applies related standards in its all aspects of business. </li></ul><ul><li>SERVİSNET aims to reach the highest business health and safety standards in order to provide safe and healthy working environment to its employees, contractors, third parties, subcontractors and visitors. </li></ul><ul><li>SERVİSNET is conscious that the business health and safety is the first priority in its all scopes of business. </li></ul><ul><li>SERVİSNET as being a firm that comprehended the importance of business health and safety, it enforces its own disciplines to its all employees, contractors and organizations that he works with. For this purpose all employees should obey the business health and safety policies, keep all instruments, devices, tools and equipment in a better condition, learn the correct and safe usage of correct devices and equipment and report all events and dangerous circumstances. </li></ul>SERVISNET – JANUARY 2010
  29. 29. SERVISNET – JANUARY 2010 <ul><li>The personnel who is in charge to work at site must have certificates on the following courses; </li></ul><ul><li>High altitude safety </li></ul><ul><li>Vehicle driving safety </li></ul><ul><li>Electrical safety at work </li></ul><ul><li>First aid </li></ul><ul><li>Employee health and safety </li></ul><ul><li>SERVİSNET has 35 regular site personnel in its permanent staff list who have been certified after completing the above courses. Besides, SERVİSNET obligates its subcontractor personnel to be trained on the same courses. </li></ul><ul><li>With its personnel who regularly follow up and check the Subcontractor management, Risk evaluation and Contingency planning policies SERVİSNET determines and provides continuous improvement on the Employee Health and Safety Management System. </li></ul>
  31. 31. CERTIFICATES & LICENCES <ul><li>ISO 9001 </li></ul>SERVISNET – JANUARY 2010
  32. 32. CERTIFICATES & LICENCES <ul><li>IQNet (The International Certification Network) </li></ul><ul><li>All of Servisnet on-site stuff certified with: </li></ul><ul><li>• High altitude safety </li></ul><ul><li>• Vehicle driving safety </li></ul><ul><li>• Electrical safety at work </li></ul><ul><li>• First aid </li></ul><ul><li>• Employee health and safety </li></ul>SERVISNET – JANUARY 2010
  33. 33. REFERENCES <ul><li>Türk Telekom   </li></ul><ul><li>Vodafone </li></ul><ul><li>Nortel Networks </li></ul><ul><li>Avea </li></ul><ul><li>Aselsan </li></ul><ul><li>Huawei </li></ul>SERVISNET – JANUARY 2010 Tr-Net Index – Netex Armada Nec LG Juniper Networks