Business Process Outsourcing to the Philippines? What to do after hiring a service provider

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If you are thinking about business process outsourcing to the Philippines, here are some crucial steps to take after hiring a service provider. To learn more about offshoring or outsourcing, visit us at http://www.sourcefit.com/.

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Business Process Outsourcing to the Philippines? What to do after hiring a service provider

  1. 1. Business Process Outsourcing to the Philippines? What to do after hiring a service provider By Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions
  2. 2. Outsourcing should be a decision to arrive at only after you’ve determined that outsourcing would really work for your company.
  3. 3. This is done by assessing your company’s internal processes as well as the processes involved in the tasks that you are going to outsource.
  4. 4. Next, you need to find a service provider that’s a good fit for the tasks to be outsourced.
  5. 5. Next, you need to find a service provider that’s a good fit for the tasks to be outsourced. And also, a good fit in terms of your outsourcing budget
  6. 6. After hiring a service provider, here’s what you should do next:
  7. 7. With the help of the BPO firm you hired, fine-tune your implementation plan.
  8. 8. With the help of the BPO firm you hired, fine-tune your implementation plan. Discuss and agree on the terms of your implementation plan.
  9. 9. With the help of the BPO firm you hired, fine-tune your implementation plan. Discuss and agree on the terms of your implementation plan. The elements to discuss in the implementation plan include schedules, timelines, or deadlines.
  10. 10. These should be clearly stated.
  11. 11. Keep in mind that the duration of the implementation phase depends on your company’s requirements and deadlines. So that could be as short as a few days or, for the more complex projects, as long as several weeks or months.
  12. 12. Another important element: goals. The implementation plan should focus on achieving goals. As soon as it begins to sound more like it’s about the processes – and if the processes are becoming increasingly more complex – step back and re-focus on the goals.
  13. 13. One of the goals of an implementation plan is meeting project timelines. So the time elements in the plan should be clear and realistic.
  14. 14. The implementation plan should also be a guide toward achieving your outsourcing goals. It should be a roadmap to how the offshore tasks will be executed.
  15. 15. It should also be a way to assess the implementation’s impact on people, current processes, and technology.
  16. 16. As well as a way to lessen the negative effects, if any, of the implementation or the strategy
  17. 17. Other elements of the implementation plan:
  18. 18. - Outsourcing processes to be done, including the daily workflow
  19. 19. - Outsourcing processes to be done, including the daily workflow - Existing processes in the company that will be affected
  20. 20. - Outsourcing processes to be done, including the daily workflow - Existing processes in the company that will be affected - Expectations
  21. 21. - Outsourcing processes to be done, including the daily workflow - Existing processes in the company that will be affected - Expectations - The processes that need to be created to meet these expectations
  22. 22. - Outsourcing processes to be done, including the daily workflow - Existing processes in the company that will be affected - Expectations - The processes that need to be created to meet these expectations - A system to review if the execution is effective and to maintain high quality outputs.
  23. 23. To learn more about offshoring and business process outsourcing to the Philippines, visit us at http://www.sourcefit.com/ . Text by: Fern Carlos, Sourcefit: Custom Offshore Staffing Solutions Valerie

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