2005 CRM Specs Native Clients All applications will be Web based: Or will they?when all software will bedelivered over the internet.Does the arrival of Google AppsPremier Edition signal the deathof desktop software dinosaurs likeMicrosoft Office? - WiredMagazine In three to five years, all applications will be delivered this way. - Phil Robinson, SVP SalesForce.
While RIM + Windows Mobile + Palm Losing Share USA Mobile Internet Usage Share by Smartphone Opearting System 4/08 - 2/10100% 3% 7% 12% 20%80% 8% 14% 6% 42% 32% 23% 4% 17% 13% 19% 12%60% 31% 2% 7% 27%40% 46% 59% 60% 31% 51% 55% 44%20% 29% 8% 6% 0% 4/08 6/08 8/08 10/08 12/08 2/09 4/09 6/09 8/09 10/09 12/09 2/10 Symbian iPhone RIM Windows Palm Hiptop Android Note: Usage share represents % of total ad requests coming from the operating system, data may not be representative. Source: AdMob, 2/10. 44
Change From 2005 to Today 2005 TodayMySpace, digg FaceBook, TwitterSaaS CloudWeb Browser Native Apps
CRM Made Social: Team Collaboration Enhanced Activity Streams Better Team Collaboration Track all team activities for leads, cases, contacts and opportunities Subscribe to favorite leads, cases , contacts and opportunities Reply to or delete specific Activity Streams More Admin controls
CRM Made Social: Twitter and FacebookActivity Streams Social Streams Admin can enable or disable
SugarCRM Global Open Source CRM Leader Business Leading provider of Open Source CRM Software Founded April 2004 in Cupertino, California Europe Head Office in Munich, Germany Market Traction Award winning products 3rd largest global CRM Provider 800,000+ users, 80,000+ organisations 250+ partners on five continents Fastest Growing 50%+ billings growth 2010 over 2009 > 9 Million downloads 2,500+ New customers in 80 countriesLeader Position in CRM for Midmarket - June 2010