Quality Customer ReviewsWhen to Ask for Reviews from Customers to Help Your Business
Customer reviews can be a vitaltool for attracting new customers,and evaluating your performanceto determine areas that might needimprovement. But at what pointshould you not ask customers forreviews?
When has too much time passedto expect customers toaccurately provide a review ofyour service?Whether youre asking them to fillout a private review or commentform, or asking them to postonline
For instance, it doesnt make awhole lot of sense to askcustomers for reviews a fewyears after you performed thework. Sure it might help to postsome reviews on your websitefrom customers a few years back.It shows not only that youve beenin business for a while, but thatyou continue to provide a high
Throw in a review form that theycan fill out right then and there, ormail back to you. If you arepushing for online customerreviews, mention posting oneonline or on your website.
If you dont want to ask for areview right after work is completefor whatever reason, try not to waittoo long. Your services mayconsume a good deal of your life,but chances are they dontconsume much of your customerslives. Once the service is done,they likely forget about it until they
Dont be get down on yourself oryour company by a bad reviewhere and there. If they becomeoverwhelming, you have aproblem. But think of theoccasional bad review as anchance to win their trust back.
Online customer reviews ortestimonials are an ingrainedpart of the business affectingevery business whether or notthey are involved online or justa brick & mortar shop. A goodexample is in this video on thenext slide of how to showcaseyour positive feedback as well