The Behavior Platform<br />Adena DeMonte<br />Director, Marketing<br />@adenademonte<br />@badgeville<br />
Marketers Still Have Trouble Measuring Value of Social Media…<br />62% of marketers and agencies planned to spend more mon...
Congratulations!<br />You have five million ‘likes’ on Facebook! <br />You have 50,000 Twitter followers! <br />15,000 peo...
But who owns your data?<br />How do you growlifetime user value?<br />Pages on average got only 29% of fans to visit the p...
Who are your fans?<br />Facebook says that its policy doesn't <br />allow companies to collect information <br />from user...
New Facebook Metrics Don’t Tell You: Who are these people?<br />Source: Forbes<br />
Facebook is a media platform<br />In the last quarter, Facebook CPC Advertising Cost Rose 54%.<br />
Your Marketing Message Gets Lost in the Black Hole, Unless You rent Your Fans Back<br />More than 900 million objects that...
Brand Loyalty<br />Repeat Shoppers<br />Lifetime User Value<br />Sales<br />Influence<br />Conversions<br />Advertising $<...
2012 is the year marketers bring social to their own user experiences and take control back of fan data.<br />
Evolution of networks<br />First, there was a website.  The site has content.<br />
The Behavior GraphYour Proprietary user graph<br />
Customer Engagement<br />Engagement<br />Rewards<br />Process<br />Gamification<br />Status Privileges<br />Authority<br /...
HIGH LOYALTY<br />MEDIUM LOYALTY<br />LOW LOYALTY<br />Engagement Ladder<br />Do your users know what you’d like them to d...
Engagement Types<br />SOCIAL<br />LOYALTY<br />REPUTATION<br />INDIVIDUAL<br />
Gamification meets social<br />
The Psychology behind Game mechanics<br />Game mechanics Map to Maslow’s hierarchy<br />PROPRIETARY & CONFIDENTIAL – ALL R...
reputation<br />Game mechanics have been motivating us since we were kids…<br />
<ul><li>Intrinsic Motivators
Virtual Rewards
Status & Recognition</li></ul>reputation<br />
reputation<br />
Beat the GMAT<br />
Beat the gmat<br />
Social Loyalty<br />Traditional Loyalty Programs are Applied Game Mechanics:<br />Loyalty Programs Rewards Status<br />
Loyalty<br /><ul><li>Extrinsic & IntrinsicMotivators
Real Prizes“Win VIP passes to meet the band”
Virtual Rewards</li></li></ul><li><ul><li>Intrinsic Motivators
Virtual Rewards
Status & Recognition</li></li></ul><li>Kings Hawaiian<br />
Kings Hawaiian<br />
Kings Hawaiian<br />
Social<br /><ul><li>Real-Time Alerts
Relevant Notifications
Activity Streams
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How to Use Gaming Mechanics for Marketing

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Badgeville's Adena DeMonte explains how Badgeville works with it's clients to deliver gamification solutions.

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  • In the next few years, every company must have a deep understanding of how people interact with their online and mobile presences.Social interaction is reshaping the way consumers connect with brands – but the first wave of social platforms has isolated the data associated with that interaction from brands.
  • *note – if you get pushback on “doesn’t Facebook have verbs now? / What about Spotify” the story is that your message fast becomes diluted. How many spotifys do you think facebook can have? Facebook already has 900 million objects for users to interact with, and that’s only going to grow. Facebook is one “channel” for your media marketing budget, but it’s not your loyalty program. Unless you want to build your app around FB and sell your soul to them, you are much better off separating your customer loyalty program from them.
  • To understandgamfication as it is used now its best to look at Social Gaming and the ideas behind positive psychology – why people do things?Go through the slide (Maslow, Flow Channels PERMA)Mapping to Maslowhttp://adachen.com/2010/09/02/how-games-fulfill-maslows-hierarchy/Level 3, social needs, loosely correlates to ideas around social grooming and reciprocity (gifts), competition, and loyalty. Esteem needs, level 2, has strong correlations to achievement, progression, status, leveling and ranking.For the top-level, self-actualization, is the deeper purpose of games, and what Jane McGonical in her TED talk (transcript here) refers to as epic meaning. Engagement loops – From Amy Jo Kim talk on Intrinsic and Extrinsic Motivators and Game Mechanics
  • No people, no activity. Just content. Plain and boring.
  • No people, no activity. Just content. Plain and boring.
  • No people, no activity. Just content. Plain and boring.
  • How to Use Gaming Mechanics for Marketing

    1. 1. The Behavior Platform<br />Adena DeMonte<br />Director, Marketing<br />@adenademonte<br />@badgeville<br />
    2. 2. Marketers Still Have Trouble Measuring Value of Social Media…<br />62% of marketers and agencies planned to spend more money on social media compared with six months ago<br />Only 12% think it works in an ad campaign<br />25% said they don’t understand the value of social media.<br />Source: Collective Study<br />
    3. 3. Congratulations!<br />You have five million ‘likes’ on Facebook! <br />You have 50,000 Twitter followers! <br />15,000 people +1 your post on Google+!<br />5,932,425 <br />like this<br />82,840 <br />are talking about this<br />
    4. 4. But who owns your data?<br />How do you growlifetime user value?<br />Pages on average got only 29% of fans to visit the page at least once, and even that number was affected by a relative few highly successful brand pages. <br />***The median fan page only got 7.5% of fans to visit over the three-month period. <br />– AdAge / ComScore“Marketers Spending Big on 'Social Ads' That Drive Traffic to Facebook”<br />
    5. 5. Who are your fans?<br />Facebook says that its policy doesn't <br />allow companies to collect information <br />from users, even with a user’s permission, <br />that the companies don't need in order <br />for the applications to work. <br />Application makers also aren't allowed to share that personal information with third parties, according to Facebook policy.<br />Wall Street Journal<br />“Facebook’s Brand of Loyalty”<br />
    6. 6. New Facebook Metrics Don’t Tell You: Who are these people?<br />Source: Forbes<br />
    7. 7. Facebook is a media platform<br />In the last quarter, Facebook CPC Advertising Cost Rose 54%.<br />
    8. 8. Your Marketing Message Gets Lost in the Black Hole, Unless You rent Your Fans Back<br />More than 900 million objects that people interact with (pages, groups, events and community pages)<br />Average user is connected to 80 community pages, groups and events<br />More than 2 billion posts are liked and commented on per day<br />On average, more than 250 million photos are uploaded per day<br />Source: Forbes<br />
    9. 9. Brand Loyalty<br />Repeat Shoppers<br />Lifetime User Value<br />Sales<br />Influence<br />Conversions<br />Advertising $<br />Move Merchandise<br />Page Views<br />Retention<br />Spread a Cause<br />Viral Marketing<br />Product Reviews<br />Traffic<br />“Likes”<br />Unique Users<br />Social Followers<br />Donations<br />Link Shares<br />
    10. 10. 2012 is the year marketers bring social to their own user experiences and take control back of fan data.<br />
    11. 11. Evolution of networks<br />First, there was a website. The site has content.<br />
    12. 12. The Behavior GraphYour Proprietary user graph<br />
    13. 13. Customer Engagement<br />Engagement<br />Rewards<br />Process<br />Gamification<br />Status Privileges<br />Authority<br />Community<br />Sharing<br />Discovery<br />Social<br />Loyalty<br />Reputation<br />The Behavior Graph<br />Behavior Analytics<br />
    14. 14. HIGH LOYALTY<br />MEDIUM LOYALTY<br />LOW LOYALTY<br />Engagement Ladder<br />Do your users know what you’d like them to do?<br />Are you giving your <br />high loyalty users the <br />tools to broadcast <br />their affinity?<br />
    15. 15. Engagement Types<br />SOCIAL<br />LOYALTY<br />REPUTATION<br />INDIVIDUAL<br />
    16. 16. Gamification meets social<br />
    17. 17. The Psychology behind Game mechanics<br />Game mechanics Map to Maslow’s hierarchy<br />PROPRIETARY & CONFIDENTIAL – ALL RIGHTS RESERVED 2011 ©<br />
    18. 18. reputation<br />Game mechanics have been motivating us since we were kids…<br />
    19. 19. <ul><li>Intrinsic Motivators
    20. 20. Virtual Rewards
    21. 21. Status & Recognition</li></ul>reputation<br />
    22. 22. reputation<br />
    23. 23. Beat the GMAT<br />
    24. 24. Beat the gmat<br />
    25. 25. Social Loyalty<br />Traditional Loyalty Programs are Applied Game Mechanics:<br />Loyalty Programs Rewards Status<br />
    26. 26. Loyalty<br /><ul><li>Extrinsic & IntrinsicMotivators
    27. 27. Real Prizes“Win VIP passes to meet the band”
    28. 28. Virtual Rewards</li></li></ul><li><ul><li>Intrinsic Motivators
    29. 29. Virtual Rewards
    30. 30. Status & Recognition</li></li></ul><li>Kings Hawaiian<br />
    31. 31. Kings Hawaiian<br />
    32. 32. Kings Hawaiian<br />
    33. 33. Social<br /><ul><li>Real-Time Alerts
    34. 34. Relevant Notifications
    35. 35. Activity Streams
    36. 36. User-to-User Following</li></li></ul><li>Social<br />
    37. 37. social<br />
    38. 38. Social<br />
    39. 39. Behavior Analytics<br /><ul><li>Quantify User Engagement
    40. 40. Measure Active & Lapsed Users
    41. 41. Gain Insight with Behavior Analytics
    42. 42. Track User Cohorts & Segments</li></ul>Think about your audience data in a whole new way. Tie identity to behavior for a deeper level of insight into the health of your community.<br />
    43. 43. BADGEVILLE RESULTS<br />Average increase in business objectives tied to user behavior<br />25%<br />Increase in social referrals through Facebook and Twitter<br />104%<br />More posts and contributions from users<br />53%<br />Lift in Facebook Likes and Twitter Retweets<br />90%<br />
    44. 44. The Behavior Platform<br />Thank You!<br />For More Information Contact: sales@badgeville.com<br />or visit www.badgeville.com<br />Adena DeMonte<br />Director, Marketing<br />@adenademonte<br />@badgeville<br />

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