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21st Century Smart Truck and Smart Back Office Technologies


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Robert DeKoning, President and CEO, Routeware, Inc.

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21st Century Smart Truck and Smart Back Office Technologies

  1. 1. ` Top Trends in Tracking and Communications: 21stCentury Technology...Today February 6, 2009 Robert DeKoning
  2. 2. Introduction ƒ Introduction – Technology adoption trends in other industries – Waste industry: technology is accelerating ƒ Underserved—far too long – Technology had to catch up to the complexity of the industry ƒ What can technology do for you? – Profitable pricing—and win – Provide outstanding customer service – Drive revenue and margin – Build shareholder value 2
  3. 3. Why is Technology Important? ƒ Fleet Operators identify five top reasons by priority: – Improve customer satisfaction and retention (70%) – Maintain or enhance competitive position (61%) – Meet customer mandates for better service and delivery (58%) – Improve operating margins (44%) – Improve cash flow (32%) ƒ Safety and sustainability will dramatically increase in importance in the years ahead Source: Aberdeen Group 2005-2008 3
  4. 4. Trend: The Smart Truck 4 Real Time Data Transmission RFID Scales Integration Onboard Computing J1708 Fleet Maintenance Backup Cameras Photographic Proof
  5. 5. On-Board Computing ƒ Trend – Installation of On-Board Computers ƒ The natural ‘next step” beyond GPS ƒ Integrates existing GPS technologies ƒ Ties field activity to individual customer records 5
  6. 6. Real Time Transmission ƒ Trend – Immediate transmission of all field data to the back office ƒ Customer Service Reps and Dispatchers now more productive ƒ All activity monitored: pickups, breaks, landfills ƒ Allows for office “war rooms” 6
  7. 7. RFID ƒ Trend – Well-established in Europe and Asia – Coming to the US ƒ Provides automatic service verification and container asset tracking ƒ Match container with customer ƒ Solves many container-related pick-up issues 7
  8. 8. Photographic Proof & Scales ƒ Trend – Integrate scale systems and digital snapshot cameras with on-board computers ƒ A powerful add-on to automatic service verification ƒ Improve billing accuracy with scales ƒ Provide irrefutable proof of service activity with digital camera 8
  9. 9. Safe Driving ƒ Trend – Integration of backup camera with the on-board computer ƒ Image displayed through on- board computer ƒ Gives driver critical visibility ƒ May lead to insurance premium reductions 9
  10. 10. Fleet Maintenance / J1708 ƒ Trend – Install J1708/J1939 hardware in concert with fleet maintenance software ƒ Proactively manage fleet maintenance through engine bus monitoring ƒ A key component of sustainability. Well-maintained trucks = reduced carbon footprint 10
  11. 11. The Trend: A Smart Back Office 11
  12. 12. Software ƒ Trend – Integration! ƒ Software is a critical component of your Smart Fleet ƒ Route Management System is a cornerstone ƒ Goal: integrate all applications into one seamless data system 12 ROUTE OPTIMIZATION ROUTE MANAGEMENT PAYROLL SYSTEM ACCOUNTING PACKAGE TIMECLOCK INTERFACE MAPPING AND GEOCODING
  13. 13. Driver Kiosk ƒ Trend – Installation of driver kiosk to replace paper log book ƒ Report shows detail of all route activity (skips, misses, breaks, landfills) ƒ Goals – Objective, accountable route reporting – Reduce driver in-office time 13
  14. 14. Dispatcher Workstation ƒ Trend – Improve productivity of commercial and roll-off work order dispatching ƒ Visually link work order, landfill, and vehicle location via GIS mapping ƒ More pulls per day = more top- line revenue ƒ Integrates with route optimization software 14
  15. 15. The Trend: Real-Time Communication 15
  16. 16. Communication ƒ Trend – Install a blend of communications services to get real-time data ƒ Outdoor WiFi for the yard ƒ Cell for the field. Lower prices mean more availability ƒ Satellite when cell coverage is unavailable 16
  17. 17. The Trend: Strategic Management Reporting 17
  18. 18. Reporting ƒ Trend – Create internal and external management reporting systems ƒ Visibility – Fleet – Driver ƒ Accountability – Management to hold the organization accountable for results ƒ Productivity – Increase top line revenue growth and bottom-line profits 18
  19. 19. Where is the Technology Headed? 19
  20. 20. Conclusion ƒ Early adoption gives you a competitive advantage in the market place – Waste industry passed this point in the last five years ƒ Industry is moving to mainstream use of mobile technology – Large public haulers with big IT staffs are bringing this technology to market – Integration is now an expected feature – Price points for hardware have come down – Focus on improving customer satisfaction / retention ƒ Technology becomes the competitive necessity to compete and survive 20