The	  Implementation	  of	  Virgin	  Mobile	  SA’s	  MIS	              MBA	  Mod	  2010	                Group	  5	  
Background	  !   Virgin	  Mobile	  SA	  is	  South	  Africa’s	  first	  Mobile	  Virtual	      Operator	  (MVNO).	  !   “Co...
Choosing	  the	  outsourcing	  partner	           !   Major	  business	  impact,	  management	  realized	               pr...
Implementation	                                        Process	               !   Project	  implemented	  in	  3	  Phases	...
Phase	  1:	         !   Gathered	  information	  regarding	  data	  sources,	  formats,	  frequencies	             and	  s...
Phase	  2:	                      !   Prioritized	  business	  critical	  process	  to	  be	  implemented.	                ...
Phase	  3:	          !   Started	  by	  prioritizing	  reports	  to	  be	  delivered.	          !   VMSA	  already	  inves...
Old	  vs.	  New	                                               End-­‐of-­‐life	  storage	  with	                          ...
Conclusion	  !   VMSA	  lacked	  in-­‐house	  MIS	  expertise,	  made	  strategic	      decision	  to	  outsource.	  !   N...
Upcoming SlideShare
Loading in …5
×

MBA Mod 2010A - Ops and Info

332 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
332
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

MBA Mod 2010A - Ops and Info

  1. 1. The  Implementation  of  Virgin  Mobile  SA’s  MIS   MBA  Mod  2010   Group  5  
  2. 2. Background  !   Virgin  Mobile  SA  is  South  Africa’s  first  Mobile  Virtual   Operator  (MVNO).  !   “Copied”  in-­‐house  developed  MIS  from  Virgin  Mobile   Australia.  !   Integrated  business  critical  processes  into  the  MIS.  !   Hardware  failure  resulted  in  unrecoverable  MIS.  !   Business  was  blind.  !   Made  strategic  decision  to  outsource  MIS.  
  3. 3. Choosing  the  outsourcing  partner   !   Major  business  impact,  management  realized   problem  and  was  prepared  to  invest.   !   Immediate  requirement  to  implement   business  critical  processes  and  reports.   !   4C  consultant  contracted  as  DWHS  manager   during  vendor  selection  process.   !   4C  offered  pricing  model  in  line  with   VMSA’s  strategy.  
  4. 4. Implementation   Process   !   Project  implemented  in  3  Phases   !   Phase  1:  Data  source  ETL   !   Phase  2:  Business  Critical  Process  Implementation   !   Phase  3:  Reporting  Configuration  Commission   Processes  Credit   COGNOS  Vetting   Old  DWHS   Prepaid  Billing   CRM   Allied  Shipping   System  –  Cell-­‐C   Cell-­‐C   Company   Nedbank   Roaming    
  5. 5. Phase  1:   !   Gathered  information  regarding  data  sources,  formats,  frequencies   and  samples.   !   Configured  interfaces  on  new  MIS  resembling  interfaces  used  by   old  MIS.   !   VMSA  concerned  about  progress  due  to  lack  of  visibility.   !   Involved  VMSA  with  data  validations  to  improve  visibility  and   confidence  in  data  integrity  of  new  MIS.  Commission   Processes  Credit   COGNOS  Vetting   Old  DWHS   New  DWHS   Prepaid  Billing   CRM   Allied  Shipping   System  –  Cell-­‐C   Cell-­‐C   Company   Nedbank   Roaming    
  6. 6. Phase  2:   !   Prioritized  business  critical  process  to  be  implemented.   !   Testing  done  by  running  processes  in  parallel  with  current  MIS  and   comparing  outputs.   !   Interfaces  to  external  systems  kept  similar  to  current  MIS  output  to   eliminate  additional  development.   !   Production  implementation  transparent  to  external  systems.  Commission   Processes   Commission   Processes  Credit   COGNOS   Credit  Vetting   Vetting   Old  DWHS   New  DWHS   Prepaid  Billing   CRM   Allied  Shipping   System  –  Cell-­‐C   Cell-­‐C   Company   Nedbank   Roaming    
  7. 7. Phase  3:   !   Started  by  prioritizing  reports  to  be  delivered.   !   VMSA  already  invested  in  COGNOS  as  reporting  and  BI  tool.   !   COGNOS  user  interface  embedded  into  new  MIS  user  interface.   !   Several  new  reports  requested  by  users.   !   No  clear  user  requirements  for  reports  caused  delay  in  project.   !   Signed  Business  Requirement  Specifications  required  before   reporting  configuration  start.   Commission     Processes   COGNOS   COGNOS          MIS  UI                       Credit   Vetting   Old  DWHS   New  DWHS  Prepaid  Billing   CRM   Allied  Shipping  System  –  Cell-­‐C   Cell-­‐C   Company   Nedbank   Roaming    
  8. 8. Old  vs.  New   End-­‐of-­‐life  storage  with   no  redundancy  Data  quality  not  up  to   standard   No  knowledge  base   Lacked  MIS  review   processes  
  9. 9. Conclusion  !   VMSA  lacked  in-­‐house  MIS  expertise,  made  strategic   decision  to  outsource.  !   New  MIS  would  reduce  risk  by  addressing  issues   faced  with  current  system.  !   Consultant  from  4C  acting  as  DWHS  manager   provided  technical  insight.  !   Change  management  minimized  by  utilizing  known   user  interfaces.  !   Resulted  en  several  new  projects  between  VMSA  and   4C.  

×