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Tuesday, February 7th, 5:30 - 5:50 PM
Using Frameworx in Implementing a Unified Service Management Tool –Improving Organizational Collaboration and Communication
Examining the drivers for developing a Unified Service Management Tool to improve business processes at the service level in the Strategy, Infrastructure, and Product (SIP) area as well as Operations.
Outlining the development of an enterprise-wide Service Management application, which enabled solidification of the Service Development and Management processes in the SIP area and Service Management and Operation processes
Quantifying the benefits in terms of information sharing, process unification/implementation, cost saving and revenue increasing in service management