Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

IBM Demo Presentation

Training

  • Login to see the comments

  • Be the first to like this

IBM Demo Presentation

  1. 1. SW505 Emergency Response and Disaster Preparedness: Saving the day with Social Business Eric Carter | Homeland Security Grants Manager | City of Fort Worth Chip Orton | IT Programmer / Analyst II | City of Fort Worth © 2013 IBM Corporation
  2. 2. Agenda  Background of the City of Fort Worth  Building of the Joint Emergency Operations Center (JEOC)  IBM Sametime and Radio over IP (RoIP)  The Next Steps of Collaboration and Social Business 2 © 2013 IBM Corporation
  3. 3. Fort Worth Demographics  Population of 741,206 (2010 census)  Est. population of 1.2 million by 2030  17th Largest City in the U.S.  Fastest growing major city in the U.S. (over 500k) 38.6%  300 square miles of land area  County Seat for Tarrant County 3 © 2013 IBM Corporation
  4. 4. The Road We Traveled 4 © 2013 IBM Corporation
  5. 5. The Road We Traveled 5 © 2013 IBM Corporation
  6. 6. The Road We Traveled 6 © 2013 IBM Corporation
  7. 7. The Road We Traveled 7 © 2013 IBM Corporation
  8. 8. The Road We Traveled  ADD OLD EOC IMAGES HERE 8 © 2013 IBM Corporation
  9. 9. 9 © 2013 IBM Corporation BLUE = OFFICE SPACE = 1765 SQFT RED = OPERATIONS/SUPPORT SPACE = 3715 SQFT GREEN = STORAGE SPACE = 1100 SQFT
  10. 10. The Road We Traveled 10 © 2013 IBM Corporation
  11. 11. The Road We Traveled • SB45 RFP October 2006 • Regional Cooperation produced the North Texas bid, submitted April 2007 – North Texas Commission – 4 Counties – 12 Convention & Visitor’s Bureaus – 90 Special Event Venues – 24,000 Contracted Hotel Rooms – Dallas / Fort Worth / Arlington • Bid awarded May 2007 11 © 2013 IBM Corporation
  12. 12. Joint EOC Stakeholders / Users  Mayor’s Office  Fort Worth First Committee  Fire  Police  Transportation Public Works  PARKS  Water  Code Compliance  Federal Agencies 12 © 2013 IBM Corporation  City Managers Office  Information Technology Services  Finance  Budget Office  City Marshal’s  Aviation  Equipment Services  Tarrant County  Texas Department of Public Safety
  13. 13. Among The Many EOC Design Questions…. …With 50 to 80 individuals in the EOC representing multiple agencies and functions How do we minimize noise during an activation? How can we manage desktop clutter? Can we improve communication and collaboration both inside the EOC and with external partners? 13 © 2013 IBM Corporation
  14. 14. A More Robust EOC  Old EOC Operations / Support Space ~6,500 sq. ft.  New EOC Operations / Support Space ~19,000 sq. ft. 14 © 2013 IBM Corporation
  15. 15. More Robust EOC 15 © 2013 IBM Corporation
  16. 16. More Robust EOC 16 © 2013 IBM Corporation
  17. 17. More Robust EOC 17 © 2013 IBM Corporation
  18. 18. More Robust EOC 18 © 2013 IBM Corporation
  19. 19. Noise 19 © 2013 IBM Corporation
  20. 20. Clutter 20 © 2013 IBM Corporation
  21. 21. Collaboration 21 © 2013 IBM Corporation
  22. 22. Solution 22 © 2013 IBM Corporation
  23. 23. UnifiedEdge  Integrator  Based out of Round Rock, TX  IBM Business Partner  Developer of Radioconnect™ for IBM Sametime™ plug-in  Clients include: – City of Fort Worth – United Nations – City of Davao, Philippines  www.unifiededgeinc.com 23 © 2013 IBM Corporation
  24. 24. IBM Sametime™ / RadioConnect™ 24 © 2013 IBM Corporation
  25. 25. IBM Sametime™ / RadioConnect™ 25 © 2013 IBM Corporation IP Channels Actual Radio Channels
  26. 26. Radios connected to RadioConnect 26 © 2013 IBM Corporation
  27. 27. Radio Gateways & Sametime / RadioConnect / Connections 27 © 2013 IBM Corporation
  28. 28. Analog Softphone and RadioConnect with Monaural Headset 28 © 2013 IBM Corporation
  29. 29. EOC Activation – Super Bowl XLV (2010) 29 © 2013 IBM Corporation RoIP Headsets
  30. 30. Phase I Success / *Score Card Focus Outcome Score Noise Management All phone, radio and television audio is 30 © 2013 IBM Corporation available via PC. Mayor remarked EOC was “surprisingly quiet” during “Super Bowl” visit 9 desk (and on PC). Hard to escape paper! 7 Clutter Key tools (phone, radio) are off the Collaboration New tools (WebEOC™, RadioConnect ™ and IBM Sametime™) have improved sharing of information and collaboration. Additional configuration needed to adopt presence. 6 *Scale of 1 to 10, where 10 is extremely Satisfied with the outcome
  31. 31. Article in Government Technology Magazine 31 © 2013 IBM Corporation
  32. 32. Where are we headed in the near future??? 32 © 2013 IBM Corporation
  33. 33. Identifying the Issues / Improvements All access is on-site or through VPN – What about external use? Single Sign-on Who is Online / On-site? Sametime Plug-ins in Tabs Monaural Headsets Analog Softphones and Queuing 33 © 2013 IBM Corporation
  34. 34. Analog Softphone and RadioConnect with Monaural Headset 34 © 2013 IBM Corporation
  35. 35. ICS 101 35 © 2013 IBM Corporation Public Information Officer Operations Section Chief Finance Section Chief Logistics Section Chief Planning Section Chief Incident Commander Safety Officer Fire Police Support Purchase Cost Support Supply Medical Support Resource Situation Support
  36. 36. Mockup of New Login Page 36 © 2013 IBM Corporation
  37. 37. IBM Connections / Mobile App Profile tags will be skills such as WebEOC admin, languages spoken, rated ICS positions, and ICS classes taken 37 © 2013 IBM Corporation
  38. 38. Unified Communications 38 © 2013 IBM Corporation
  39. 39. Mockup – Full Screen Client Sametime RadioConnect IBM Connections VoIP / Video 39 © 2013 IBM Corporation Collapsible Panes & Sliders
  40. 40. Current 40 © 2013 IBM Corporation
  41. 41. The Future 41 © 2013 IBM Corporation
  42. 42. WAVE Dispatch Communicator & Patching 42 © 2013 IBM Corporation
  43. 43. IBM Sametime App for iPad 43 © 2013 IBM Corporation
  44. 44. Sametime Instant Meeting with Video Teleconferencing 44 © 2013 IBM Corporation
  45. 45. Challenges  Keep It Simple Stupid  Firewalls and VLANs and Security….Oh My! – Working with IT to Achieve a Common Goal  How to Manage Internal & External Users, Passwords, Positions  Unified Communications and VoIP – Where is the Rest of the City Going? 45 © 2013 IBM Corporation
  46. 46. Questions? Eric Carter | Homeland Security Grants Manager | City of Fort Worth 46 © 2013 IBM Corporation Eric.Carter@fortworthtexas.gov Chip Orton | IT Programmer / Analyst II | City of Fort Worth Chip.Orton@fortworthtexas.gov
  47. 47. Legal disclaimer © IBM Corporation 2013. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete: Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete: All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation.Please review text for proper trademark attribution of IBM products. At first use, each product name must be the full name and include appropriate trademark symbols (e.g., IBM Lotus® Sametime® Unyte™). Subsequent references can drop “IBM” but should include the proper branding (e.g., Lotus Sametime Gateway, or WebSphere Application Server). Please refer to http://www.ibm.com/legal/copytrade.shtml for guidance on which trademarks require the ® or ™ symbol. Do not use abbreviations for IBM product names in your presentation. All product names must be used as adjectives rather than nouns. Please list all of the trademarks that you use in your presentation as follows; delete any not included in your presentation. If you reference Adobe® in the text, please mark the first use and include the following; otherwise delete: Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. If you reference Java™ in the text, please mark the first use and include the following; otherwise delete: Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. If you reference Microsoft® and/or Windows® in the text, please mark the first use and include the following, as applicable; otherwise delete: Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. If you reference Intel® and/or any of the following Intel products in the text, please mark the first use and include those that you use as follows; otherwise delete: Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. If you reference UNIX® in the text, please mark the first use and include the following; otherwise delete: UNIX is a registered trademark of The Open Group in the United States and other countries. If you reference Linux® in your presentation, please mark the first use and include the following; otherwise delete: Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. If the text/graphics include screenshots, no actual IBM employee names may be used (even your own), if your screenshots include fictitious company names (e.g., Renovations, Zeta Bank, Acme) please update and insert the following; otherwise delete: All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only. 47 © 2013 IBM Corporation

×