The foundation of how we create solutions and services for clients is through a strong and very deep focus in six lines of business –Network Integration, Security, Converged Communications, Customer Interactive, Microsoft, and Data Centre Solutions business, which together provide specialised expertise in all of the technology areas that are critical to addressing some of the more impactful market trends.And while our Security line of business operates as a separate line of business, its impact cuts across all the lines of business as security issues are prominent across all aspects of IT architecture.Our Services cut across the entire IT lifecycle and encompass consulting; professional services; Support, Managed and IT Outsourcing services; and Global Procurement services. We provide services across all our lines of business and focus services which supports client’s needs for multi-vendor, multi-technology, and multi-geography service-centric solutions.
In December 2011, Dimension Data announced that it had been positioned in the Leaders Quadrant of Gartner, Inc.'s Communications Outsourcing and Professional Services Magic Quadrant (COPS) Worldwide report. Compiled by Gartner analysts, the Magic Quadrant examined 19 vendors of IT services for business communications systems worldwide, employing two main evaluation criteria. These include ability to execute and completeness of vision.At that time, Brett Dawson Dimension Data CEO said, “Our positioning in the Leaders quadrant demonstrates that our strategy is winning in the market. Gartner's research is based on an independent assessment into the alignment of our vision with market trends, as well as our ability to innovate. This year, we've not only shown that our strategy is well-honed, but also proven that we're able to leverage market forces, create opportunity and drive growth. Our acquisition of OpSource earlier this year, and the creation of our Cloud Solutions Business Unit has shown our clients that we're serious about growing our capabilities. Also, the improvements in our service delivery platform have begun showing results in the form of increased Managed Services sales over the last year - a trend we aim to continue going forward. "
Talking Points:Our customers select Cisco because the flexibility of our architecture the breadth of portfolio:Seamless transitions to new mediaNo bolt-on appliances – routing, self/assisted care and agent selection are fully integratedAbility to re-task the software for IB/OB operations without additional hardwareEnd to end transactional reporting native the solution
27 April 2013Orange Lake Resorts:Contact Center Evolution