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Nice Pm Introduction Cert


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Project Management Introduction and Certification training

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Nice Pm Introduction Cert

  1. 1. NICE Systems Product Certification Program F:/slides/general/3q98opp.ppt 1
  2. 2. NICE Systems Certification Program Overview: In order to provide consistent sales, installation and maintenance to all end users of NICE Systems products, NICE has established a Product Certification Program. 2
  3. 3. NICE Systems Certification Program Product Certification is being developed to:  Establish measurable corporate standards for the accurate representation and support of NICE products.  Provide Sales & Marketing with a national network of qualified NICE product resellers.  Increase the value add of NICE Systems Resellers 3
  4. 4. NICE Systems Certification Program  This program will consist of two Levels. Level 1: Certified Premier Solutions Provider - Product Sales Authorization - Level 1 Technical Certification Level 2: Value Added Reseller (VAR) - Level 2 Advanced Technical Certification - Project Management - Train the Trainer 4
  5. 5. NICE Systems Certification Program Project Management Program Outline  Attend Professional Project Management course from NICE approved course list  Attend Nice Systems Project Management Certification Program 5
  6. 6. NICE Systems Project Management Certification Program F:/slides/general/3q98opp.ppt 6
  7. 7. Project Management Certification Purpose of this Course: To provide a guideline for Project Managers both internal to NICE Systems, and external to our Channel Partners for the purpose of ensuring a successful implementation of NICE products. 7
  8. 8. Project Management Certification A Project is defined to be: Any implementation requiring professional services to coordinate and schedule the installation of hardware and software including all resources, documentation, developments, and equipment. 8
  9. 9. Project Management Certification NICE Professional Services Resources include:  Project Management  Technical Management  Consulting Services  Application Engineering  Lab Certification  Sophisticated Technical Installation Services 9
  10. 10. Project Management Certification Why have a Project Manager? Responsibilities of the Project Manager  Project Planning (on-Going) • Weekly Project reports • Detailed Project Plan • Weekly Conference Calls (Bridge provided)-up 10
  11. 11. Project Management Certification Responsibilities of the Project Manager  Site Readiness • Site Survey/Profile • Site Preparation Documentation • Equipment ordering and follow-up • Equipment expediting • Connectivity / Network consulting • Vendor site-preparation verification • Site preparation validation 11
  12. 12. Project Management Certification Responsibilities of the Project Manager  Resource Administration • Installation Coordination • Training Coordination • Customer Support Coordination • Technical escalation • Single point of contact • Remote Monitoring 12
  13. 13. Project Management Certification Responsibilities of the Project Manager  Documentation • Document additional changes if needed • Assist in writing internal support documentation • Provide any requested documentation prior to installation • Completed Site Document • Service Level Agreement 13
  14. 14. Project Management Certification Responsibilities of the Project Manager  Acceptance Test Process • Verification of system functionality 14
  15. 15. Project Management Certification Responsibilities of the Technical Manager • Clarification of Statement of Work (SOW) specifics to the Project Manager • All R&D, application, and related integration issues • Technical Services 15
  16. 16. Project Management Certification Responsibilities of the Consultant • client environment analysis • recording solutions blue prints (pre-implementation analysis) • recording performance analysis (projected VS actual call center performance) • applications design and solutions • Application consulting for client or third party contracting implementationServices 16
  17. 17. Project Management Certification Responsibilities of the Application Engineer • application development • implementation • integration, and • knowledge transfer to the client and to NICE Systems Ltd. support for further maintenance 17
  18. 18. Project Management Certification Responsibilities of the Lab Engineer • Certification (testing) of application  Integration by client or a third party contracting 18
  19. 19. Project Management Certification Responsibilities of the Tier-3 Installer • Integrated sophisticated installation • Documentation of all installation procedures including trouble shooting • Transfer of knowledge of these new installations • Knowledge Center (Customer service) for future users of new implementation procedures • Backup support for technical managers • Backup support for NICE Systems LTD’s Customer Support 19
  20. 20. Project Management Certification The Project Manager therefore plays an Integral Role in the Successful Implementation of NICE Products. 20
  21. 21. Project Management Certification Definition of a Project Life Cycle: A representation of the generic flow of events, in the order in which they are most likely to occur during the life of a Project. 21
  22. 22. Project Management Certification 22
  23. 23. Project Management Certification Project Life Cycle Timeline  Pre-Sales  Project Planning  Pre-Site Preparation  Install ATP  Training ATP  Customer Service 23