Service Innovation

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Service Innovation

  1. 1. Introduction<br />Ron Immink<br />Founder Smallbusinesscan.com<br />CEO Bookbuzz (learning programmes for top executives)<br />Dutch<br />Entrepreneur since 1988<br />Best selling author<br />Business development director Oak Tree Press<br />Manager Invent-DCU<br />OECD/European Bank (EBRD)/Skysong-Arizona State University/board of advisors start-ups<br />© 2008Copyright Ron Immink<br />
  2. 2. www.smallbusinesscan.com<br />
  3. 3. Introduction<br />Smallbusinesscan<br />Purpose<br />Collective wisdom/intelligence<br />Wikipedia<br />Meshed publishing/content<br />Open source<br />Community<br />Social learning<br />Crowd sourcing<br />Technology<br />Collaboration<br />
  4. 4.
  5. 5. Long view<br />
  6. 6. Change!<br />
  7. 7. Technology<br />Nanno<br />Moore’s law<br />Immortality<br />Energy<br />AI<br />Ambient technology (magic)<br />Etc. (science=fiction)<br />
  8. 8. Service innovation<br />Commoditisation<br />“Free”<br />“Everything is service”<br />Gaming<br /> Apple/iTunes<br />App or website?<br />Ipad as route to market<br />Open vs closed<br />
  9. 9. Service innovation<br />Google<br />Amazon<br />Ryanair<br />Best Buy<br />Irish companies?<br />
  10. 10. Keeping up<br />TED<br />Springwise<br />Tech crunch<br />Stanford<br />LinkedIn<br />McKinsey<br />Strategy+Business<br />Smartbrief<br />Books <br />
  11. 11. 25 years<br />What have I learned?<br /><ul><li> Ideas generation
  12. 12. Trend watching
  13. 13. Team
  14. 14. Sales, sales, sales (the new fundraising)
  15. 15. Passion
  16. 16. Technology
  17. 17. Story telling
  18. 18. Strategy</li></li></ul><li>STRATEGIC BOX<br />Values<br />Passion<br />Vision<br />Mission<br />Positioning<br />Resourcing<br />
  19. 19. www.bookbuzz.biz<br />

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