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English for Specific Purposes (ESP) Lesson Plan Business Etiquette Prepared by Sherrie LeeTitleExchanging Business Greetings using task-based instructionLevelGrade 12 equivalent, Diploma in Business students, advanced literacyObjectivesStudents will be able to:1. Identify appropriate and inappropriate business etiquette.2. Demonstrate how to exchange business greetings.3. Develop listening and speaking through role-play.4. Develop reading, and writing skills through group discussion and reflection.Class Time40 minutes totalPreparation Time10 minutes to assemble materialsResources  Large chart paper  Markers  Business cards  Handouts – Scenarios for business etiquetteProcedureBefore class1. Assemble materials, bring them to class, and set them up. Sherrie Lee slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com

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During class1. Explain to students that they will be demonstrating business etiquette and writing about it. (1 min)2. Ask for a student volunteer. Teacher demonstrates how to initiate greeting someone. (2 min)3. Ask student volunteers to come forward to greet the teacher. Elicit responses from students on whether the greeting was appropriate. (3 min)4. Arrange students into four groups. Explain that each group of students will receive a scenario. Explain to students that they are to read the scenario, decide what is an appropriate response to the scenario, practice it, then demonstrate it to the class. (3 min)5. Students read the scenario and carry out the instructions. (5 min)6. Group 1 demonstrates business etiquette for Scenario 1. (2 min)7. Group 2 demonstrates business etiquette for Scenario 1. (2 min)8. Teacher asks Group 3 and 4 to comment on Group 1 and 2’s demonstrations. Teacher gives feedback on demonstrations. (3 min)9. Group 3 demonstrates business etiquette for Scenario 2. (2 min)10. Group 4 demonstrates business etiquette for Scenario 2. (2 min)11. Teacher asks Group 1 and 2 to comment on Group 3 and 4’s demonstrations. Teacher gives feedback on demonstrations. (3 min)12. Ask each group to write down on chart paper what they need to take note of in business introductions and exchanging business greetings. (5 min)13. A representative from each group shows and reads out the answers. Teacher gives feedback on each group’s answers. (5 min)14. Teacher tells students that they can apply these skills during their internship and the more they practice appropriate business etiquette, the better they will be at it. (2 minute) Sherrie Lee slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com

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Appendix ESP Business Etiquette ScenariosScenario 1You are a junior executive who has just joined the company. At a company function, youare standing next to your manager and there are also directors nearby. You introduceyourself to one of the directors. The director looks surprised and your manager stares atyou sternly. What should you have done?Instructions:  Identify people in your group to be the junior executive, manager and director. Decide what actions should have taken place. (2 min)  Think about what each person should say. Practice it in your group. (2 min)  Present it to the class. (1-2 min)Scenario 2You are an executive with the company, Awesome Electronics. You are attending aseminar with others from companies in the same industry. During lunch, you meetsomeone from another company. You do not know the person and would like to makecontact with him/her. You go up to the person and put your arm around him/her and say,“Wanna be friends?” The person shrugs away and ignores you for the rest of the seminar.What should you have done?Instructions:  Identify people in your group to be the executive with Awesome Electronics and the person from another company (e.g. executive from Fantastic Trading). Decide what actions should have taken place. (2 min)  Think about what each person should say. Practice it in your group. (2 min)  Present it to the class. (1-2 min) Sherrie Lee slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com